Cinnamon Catlin-Legutko is chief executive officer at the Abbe Museum in Bar Harbor, Maine.Stacy Klingler is assistant director of Local History Services at the Indiana Historical Society.

Along with suggesting easy-to-implement strategies, the Small Museum Toolkit Book 4 provides real-world examples of small museums successfully engaging their audiences. I appreciate the stand-alone nature and clear writing of each chapter, which allow me to pick up the book and quickly learn something useful.

• Editors' NotePrefaceBob BeattyChapter 1 Start Spreading the News: Marketing and CommunicationKara EdieChapter 2 In Lieu of Mind Reading: Visitor Studies and EvaluationStacy Klingler and Conny GraftChapter 3 Like a Good Neighbor: Community Advocacy for Small MuseumsBarbara B. WaldenChapter 4 Accessibility Is for EveryoneKat BurkhartChapter 5 Good Visitor Service, or “Put Down the Pencil and Put on a Smile!”Tamara HemmerleinChapter 5 New Roles for Small MuseumsCandace Tangorra MatelicBibliographyIndexAbout the Contributors

Cinnamon Catlin-Legutko is chief executive officer at the Abbe Museum in Bar Harbor, Maine.Stacy Klingler is assistant director of Local History Services at the Indiana Historical Society.

Along with suggesting easy-to-implement strategies, the Small Museum Toolkit Book 4 provides real-world examples of small museums successfully engaging their audiences. I appreciate the stand-alone nature and clear writing of each chapter, which allow me to pick up the book and quickly learn something useful.

• Editors' NotePrefaceBob BeattyChapter 1 Start Spreading the News: Marketing and CommunicationKara EdieChapter 2 In Lieu of Mind Reading: Visitor Studies and EvaluationStacy Klingler and Conny GraftChapter 3 Like a Good Neighbor: Community Advocacy for Small MuseumsBarbara B. WaldenChapter 4 Accessibility Is for EveryoneKat BurkhartChapter 5 Good Visitor Service, or “Put Down the Pencil and Put on a Smile!”Tamara HemmerleinChapter 5 New Roles for Small MuseumsCandace Tangorra MatelicBibliographyIndexAbout the Contributors

Cinnamon Catlin-Legutko is chief executive officer at the Abbe Museum in Bar Harbor, Maine.Stacy Klingler is assistant director of Local History Services at the Indiana Historical Society.

Along with suggesting easy-to-implement strategies, the Small Museum Toolkit Book 4 provides real-world examples of small museums successfully engaging their audiences. I appreciate the stand-alone nature and clear writing of each chapter, which allow me to pick up the book and quickly learn something useful.

• Editors' NotePrefaceBob BeattyChapter 1 Start Spreading the News: Marketing and CommunicationKara EdieChapter 2 In Lieu of Mind Reading: Visitor Studies and EvaluationStacy Klingler and Conny GraftChapter 3 Like a Good Neighbor: Community Advocacy for Small MuseumsBarbara B. WaldenChapter 4 Accessibility Is for EveryoneKat BurkhartChapter 5 Good Visitor Service, or “Put Down the Pencil and Put on a Smile!”Tamara HemmerleinChapter 5 New Roles for Small MuseumsCandace Tangorra MatelicBibliographyIndexAbout the Contributors