Chris started his working life as an apprentice at Longbridge car plant in the heady days of industrial strife at British Leyland. Following this, he worked for a Christian charity, for British Telecom as an occupational psychologist, before heading up management development for Rank Xerox (UK) in the late 80s. Since then he has taught HRM at Masters level at the Open University, Birkbeck College (University of London) and now at Birmingham University. As a longstanding associate of ASK (Europe), he advises on and runs leadership development programmes for organisations of various sizes in diverse sectors. He has a doctorate in Industrial Management and is a Chartered Occupational Psychologist.

`The case studies in this book are wide and varied, and together comprise a fascinating picture of HRM in practice. There is a need to understand HRM techniques as they have been and are being applied... these essays will help that process of understanding′ - John Monks (from the Preface)`This book offers some interesting and challenging thoughts on the effectiveness of HRM...an interesting introduction to HRM students hoping to aquire knowledge′ - International Journal of Selection and Assessment`For many teaching and researching HRM and associated subjects this will be a valuable and timely book. The collection of case studies that form its core will act as a valuable resource and counterweight to much managerialist literature in the area′ - Management Learning

• Foreword - John MonksPART ONE:INTRODUCTIONExperiencing HRM - Timothy Clark, Denise Skinner and Christopher MabeyThe Importance of the Inside StoryThe Morality of HRM - Karen LeggePART TWO: QUALITY AND CULTURE CHANGE PROGRAMMESEmpowerment through Quality Management - Chris ReesEmployee Accounts from Inside a Bank, a Hotel and Two FactoriesTotal Quality Management - Linda Glover and Deborah Fitzgerald MooreShop Floor PerspectivesChanging Corporate Culture - Graeme Martin, Phil Beaumont and Harry StainesParadoxes and Tensions in Local AuthorityPART THREE: THE PERCEIVED IMPACT OF HRM ON PRODUCTIVITY AND PERFORMANCETraining and Development at an Agro Chemical Plant - Jason HeyesView from the Bridge and Life on Deck - Aisling Kelly and Kathy MonksContrasts and Contradictions in Performance-Related PayCulture Change within a Regional Business Network - Julia Connell and Suzanne RyanPART FOUR: HRM PROVIDING CHOICES AND OPPORTUNITIESStrategic Integration and Industrial Relations in Greenfield Sites - Patrick Gunnigle and Michael MorleyFrom Public Sector Employees to Portfolio Workers - Mary MallonPioneers of New Careers?Diversity Climates and Gendered Cultures - Paul Iles, Elisabeth Wilson and Deborah Hicks-ClarkeA Cross Sector AnalysisA Trail of Clues for Graduate Trainees - Diane Preston and Cathy HartInside or Outside HRM? Lateral Learning in Two Voluntary Sector Organizations - Rona S Beattie and Marilyn McDougallPART FIVE: CONCLUSIONGetting the Story Straight - Christopher Mabey, Timothy Clark and Denise Skinner

Chris started his working life as an apprentice at Longbridge car plant in the heady days of industrial strife at British Leyland. Following this, he worked for a Christian charity, for British Telecom as an occupational psychologist, before heading up management development for Rank Xerox (UK) in the late 80s. Since then he has taught HRM at Masters level at the Open University, Birkbeck College (University of London) and now at Birmingham University. As a longstanding associate of ASK (Europe), he advises on and runs leadership development programmes for organisations of various sizes in diverse sectors. He has a doctorate in Industrial Management and is a Chartered Occupational Psychologist.

`The case studies in this book are wide and varied, and together comprise a fascinating picture of HRM in practice. There is a need to understand HRM techniques as they have been and are being applied... these essays will help that process of understanding′ - John Monks (from the Preface)`This book offers some interesting and challenging thoughts on the effectiveness of HRM...an interesting introduction to HRM students hoping to aquire knowledge′ - International Journal of Selection and Assessment`For many teaching and researching HRM and associated subjects this will be a valuable and timely book. The collection of case studies that form its core will act as a valuable resource and counterweight to much managerialist literature in the area′ - Management Learning

• Foreword - John MonksPART ONE:INTRODUCTIONExperiencing HRM - Timothy Clark, Denise Skinner and Christopher MabeyThe Importance of the Inside StoryThe Morality of HRM - Karen LeggePART TWO: QUALITY AND CULTURE CHANGE PROGRAMMESEmpowerment through Quality Management - Chris ReesEmployee Accounts from Inside a Bank, a Hotel and Two FactoriesTotal Quality Management - Linda Glover and Deborah Fitzgerald MooreShop Floor PerspectivesChanging Corporate Culture - Graeme Martin, Phil Beaumont and Harry StainesParadoxes and Tensions in Local AuthorityPART THREE: THE PERCEIVED IMPACT OF HRM ON PRODUCTIVITY AND PERFORMANCETraining and Development at an Agro Chemical Plant - Jason HeyesView from the Bridge and Life on Deck - Aisling Kelly and Kathy MonksContrasts and Contradictions in Performance-Related PayCulture Change within a Regional Business Network - Julia Connell and Suzanne RyanPART FOUR: HRM PROVIDING CHOICES AND OPPORTUNITIESStrategic Integration and Industrial Relations in Greenfield Sites - Patrick Gunnigle and Michael MorleyFrom Public Sector Employees to Portfolio Workers - Mary MallonPioneers of New Careers?Diversity Climates and Gendered Cultures - Paul Iles, Elisabeth Wilson and Deborah Hicks-ClarkeA Cross Sector AnalysisA Trail of Clues for Graduate Trainees - Diane Preston and Cathy HartInside or Outside HRM? Lateral Learning in Two Voluntary Sector Organizations - Rona S Beattie and Marilyn McDougallPART FIVE: CONCLUSIONGetting the Story Straight - Christopher Mabey, Timothy Clark and Denise Skinner