Advances in the Management of Organizational Quality

Inbunden, Engelska, 2000

Del 4 i serien Advances in the Management of Organisation Quality

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Beskrivning

The series "Advances in the Management of Organizational Quality" is designed to stimulate thinking on quality-related issues and to facilitate bringing quality into the mainstream of organizational effectiveness. This volume spans a broad range of topics from the transference of quality practices across multinational boundaries to the role of performance feedback systems in achieving quality-based objectives. The papers push the boundaries of traditional conceptualizations of quality and shed new light on important topics.

Produktinformation

Utgivningsdatum:2000-01-21
Mått:156 x 234 x 15 mm
Vikt:534 g
Format:Inbunden
Språk:Engelska
Serie:Advances in the Management of Organisation Quality
Antal sidor:254
Förlag:Emerald Publishing Limited
ISBN:9780762304882

Utforska kategorier

Nationalekonomi inom Ekonomi och Ledarskap

Innehållsförteckning

List of contributors. Preface (D.B. Fedor, S. Ghosh). Quality, productivity and complexity: designing firms to ride the waves and shoot the rapids of turbulent competition (C.A. Lengnick-Hall). TQM from a systems feedback perspective (M.M. Greller). A multilevel examination of reward and recognition in the total quality organization (S.B. Knouse). The role of culture in the globalization of TQM programs in MNCs (M. Harvey et al.). Customer service citizenship behavior: bridging the employee-customer relationship (B.J. Vaughan, R.W. Renn). US policy deployment: a discussion of US implementations of Hoshin Kanri (G.S. Easton, S.L. Jarrell). The role of information and analysis in organizational quality improvement (R.B. Handfield et al.).