Brad Humphrey is the author of The 21st Century Supervisor: Nine Essential Skills for Frontline Leaders, published by Wiley. Jeff Stokes is the author of The 21st Century Supervisor: Nine Essential Skills for Frontline Leaders, published by Wiley.

"This book clearly identifies the skills our supervisors and managers will need to strengthen workteams and drive to further success. The 21st Century Supervisor is the first book our supervisors have really read and LIKED!" ----Gray Concord, , vice president and general manager, Koyo Corporation of America "The 21st Century Supervisor is the blueprint for leadership within any organization committed to continued improvement. It should be required reading for the company CEO, plant manager, team leader, and the front line supervisor." ----Robert L. Lewis, , operations manager, Lenawee County Road Commission "As a supervisor, I used to think I was just a professional task master and adult babysitter. The 21st Century Supervisor taught me how to be an active part of the quality and team process within my company." ----Gary Updegraff, , supervisor, Bagcroft Corporation of America "The 21st Century Supervisor is the tool I recommAnd with confidence. It provides a concise, to-the-point discussion of the skills that support successful supervision." ----Carol A. Benoit, , managing partner, Mackenzie and Company, Inc.

• Figures and Exhibits xi A Word to Those Who Lead Supervisors xiiiIntroduction 1The Traditional Supervisor 1The Origins of the 21st Century Supervisor 2The Skills Needed to Become a Leader 41. Wake Up and Smell the Future: Leadership Skills Beyond the Basics 7Part 1 People Skills 232. Communication Skills: The Most Important Professional Tool of the 21st Century 273. Team Skills: Leading the High-Performance Work Team 554. Coaching Skills: Leading Your People to Perform Beyond Their Expectations 85Part 2 Technical Skills 1295. Business Analysis Skills: Learning to Measure Performance 1316. Continuous Improvement Skills: Driving the Never-Ending Process of Improvement 1577. Computer Skills: Increasing Your High-Tech Knowledge 193Part 3 Administrative Skills 2158. Project Management Skills: Becoming a Strategic Planner 2179. Writing Skills: Leading Others Through Your Written Word 24110. Resource Management Skills: Giving Your Employees What They Need to Succeed 26511. Testimonies from Four 21st Century Supervisors 29712. The 21st Century Supervisor: How to Start and Finish the Race 313In Closing 328About the Authors 331

Brad Humphrey is the author of The 21st Century Supervisor: Nine Essential Skills for Frontline Leaders, published by Wiley. Jeff Stokes is the author of The 21st Century Supervisor: Nine Essential Skills for Frontline Leaders, published by Wiley.

"This book clearly identifies the skills our supervisors and managers will need to strengthen workteams and drive to further success. The 21st Century Supervisor is the first book our supervisors have really read and LIKED!" ----Gray Concord, , vice president and general manager, Koyo Corporation of America "The 21st Century Supervisor is the blueprint for leadership within any organization committed to continued improvement. It should be required reading for the company CEO, plant manager, team leader, and the front line supervisor." ----Robert L. Lewis, , operations manager, Lenawee County Road Commission "As a supervisor, I used to think I was just a professional task master and adult babysitter. The 21st Century Supervisor taught me how to be an active part of the quality and team process within my company." ----Gary Updegraff, , supervisor, Bagcroft Corporation of America "The 21st Century Supervisor is the tool I recommAnd with confidence. It provides a concise, to-the-point discussion of the skills that support successful supervision." ----Carol A. Benoit, , managing partner, Mackenzie and Company, Inc.

• Figures and Exhibits xi A Word to Those Who Lead Supervisors xiiiIntroduction 1The Traditional Supervisor 1The Origins of the 21st Century Supervisor 2The Skills Needed to Become a Leader 41. Wake Up and Smell the Future: Leadership Skills Beyond the Basics 7Part 1 People Skills 232. Communication Skills: The Most Important Professional Tool of the 21st Century 273. Team Skills: Leading the High-Performance Work Team 554. Coaching Skills: Leading Your People to Perform Beyond Their Expectations 85Part 2 Technical Skills 1295. Business Analysis Skills: Learning to Measure Performance 1316. Continuous Improvement Skills: Driving the Never-Ending Process of Improvement 1577. Computer Skills: Increasing Your High-Tech Knowledge 193Part 3 Administrative Skills 2158. Project Management Skills: Becoming a Strategic Planner 2179. Writing Skills: Leading Others Through Your Written Word 24110. Resource Management Skills: Giving Your Employees What They Need to Succeed 26511. Testimonies from Four 21st Century Supervisors 29712. The 21st Century Supervisor: How to Start and Finish the Race 313In Closing 328About the Authors 331

Brad Humphrey is the author of The 21st Century Supervisor: Nine Essential Skills for Frontline Leaders, published by Wiley. Jeff Stokes is the author of The 21st Century Supervisor: Nine Essential Skills for Frontline Leaders, published by Wiley.

"This book clearly identifies the skills our supervisors and managers will need to strengthen workteams and drive to further success. The 21st Century Supervisor is the first book our supervisors have really read and LIKED!" ----Gray Concord, , vice president and general manager, Koyo Corporation of America "The 21st Century Supervisor is the blueprint for leadership within any organization committed to continued improvement. It should be required reading for the company CEO, plant manager, team leader, and the front line supervisor." ----Robert L. Lewis, , operations manager, Lenawee County Road Commission "As a supervisor, I used to think I was just a professional task master and adult babysitter. The 21st Century Supervisor taught me how to be an active part of the quality and team process within my company." ----Gary Updegraff, , supervisor, Bagcroft Corporation of America "The 21st Century Supervisor is the tool I recommAnd with confidence. It provides a concise, to-the-point discussion of the skills that support successful supervision." ----Carol A. Benoit, , managing partner, Mackenzie and Company, Inc.

• Figures and Exhibits xi A Word to Those Who Lead Supervisors xiiiIntroduction 1The Traditional Supervisor 1The Origins of the 21st Century Supervisor 2The Skills Needed to Become a Leader 41. Wake Up and Smell the Future: Leadership Skills Beyond the Basics 7Part 1 People Skills 232. Communication Skills: The Most Important Professional Tool of the 21st Century 273. Team Skills: Leading the High-Performance Work Team 554. Coaching Skills: Leading Your People to Perform Beyond Their Expectations 85Part 2 Technical Skills 1295. Business Analysis Skills: Learning to Measure Performance 1316. Continuous Improvement Skills: Driving the Never-Ending Process of Improvement 1577. Computer Skills: Increasing Your High-Tech Knowledge 193Part 3 Administrative Skills 2158. Project Management Skills: Becoming a Strategic Planner 2179. Writing Skills: Leading Others Through Your Written Word 24110. Resource Management Skills: Giving Your Employees What They Need to Succeed 26511. Testimonies from Four 21st Century Supervisors 29712. The 21st Century Supervisor: How to Start and Finish the Race 313In Closing 328About the Authors 331