GLORIA E. BADER is the president and founder of The Bader Group, an organization development consulting firm specializing in leadership, executive and team development, organizational assessments, and action learning. She assists clients in leadership development within a range of industries: e-commerce, manufacturing, education, finance, insurance, healthcare, pharmaceutical, retail, technology, and engineering.

• 1. Introduction 1Why Read This Guidebook?Who Should Read This Guidebook?When And How To Use It 2. What It Takes To Create Lasting Results 7Defining Training Follow-ThroughThe Broader ViewThe Learning EnvironmentObstaclesThe PlayersThe Commitment To Follow-Through3. Two Organizations Experience Two Programs 17 Helene And Kami At Arrow Computer Jim And Charlene At Mountain HealthThe Players At A Glance4. Developing Training For Strong Follow-Through 23 Phase One: Identify Training NeedsPhase Two: Map The ApproachPhase Three: Produce Effective Learning ToolsPhase Four: Apply Training Techniques Phase Five: Calculate Measurable ResultsPhase Six: Track Ongoing Success5. Preparing For Follow-Through 35 The Manager's Role In Preparation The Training Staff's Role In Preparation The Trainee's Role In Preparation Checklist Of Preparation Steps6. Training Snapshots 49 Workshop AgendasArrow Technicians' Customer Service Training Mario And The Home Health Care Division Arrow Technicians' Training Session On Meetings More Productive Meetings For Nursing Supervisors7. After The Training 53 The Manager's Responsibilities The Training Staff's ResponsibilitiesThe Trainee's ResponsibilitiesPost-Training Checklist8. Special Situations 79 Self-Directed Learning On-The-Job TrainingCritical IncidentsProcess Improvement Teams Conferences And SeminarsTeam-Building Days Off-The-Shelf Training Packages9. More Follow-Through Tools And Tips 89 10. Summary 93 Appendix: Reference Materials And Reproducible Forms 95