JOE B. WILSON, a VP of Richard Chang Associates, Inc., is a training consultant and instructional media producer with more than 20 years of international experience. He has a broad background in the development of video, print, and computer-based instructional programs--from needs analysis through design, production, implementation, and evaluation. His experience in project management, development, and delivery of training programs spans a wide range--from highly technical systems projects, to management/sales development, to Total Quality implementations.

• Introduction 1 Why Read This Guidebook?Who Should Read This Guidebook?When And How To Use ItIdentify Your Training Needs 5The High-IMPACT Training™ ModelConducting A Needs AnalysisA Four-Step Mapping ProcessDetermine Performance Goals 19Link Performance Goals To Organizational GoalsCreate Descriptive Performance GoalsDetermine Measurable Performance GoalsCreate Training Objectives 29Determine If Training Will HelpConsider Knowledge, Skills, And AttitudeCreate Training ObjectivesWriting Training Objectives Related To AttitudesConsider Your Trainees 41Analyze Trainee CharacteristicsComplete a Trainee Demographics MatrixConsider Training ApproachesGroup Instruction Options 51Planning A Skill-Building SessionPlanning A LecturePreparing Case Studies And Role PlaysCoaching/One-On-One Options 63On-The-Job TrainingMentoringPeer TrainingSelf-Instructional Options 71Correspondence CoursesComputer-Based TrainingWhole-Course ProjectsJob AidsDesign The Training 81Consider The Elements Of Training ApproachesCreate An Instructional BlueprintWhat To Include In An Instructional BlueprintPlanning The Order Of TrainingDevelop A Training ``Map'' Or PlanMeasuring The Success Of Your TraineesPractice After The Sessions Are OverPilot Testing And Improving Your Training 99Conducting A Pilot TestWorking Toward ImprovementSummary 107Appendix: Reproducible Forms And Worksheets 109