ZANE L. BERGE is director of training systems, Instructional Systems Development Graduate Program at the University of Maryland, Baltimore. He has edited numerous books on computer-mediated education and is coeditor (with Deborah Schreiber) of the award-winning Distance Training (Jossey-Bass, 1998).

"A compelling book that addresses the critical issues facingorganizations involved in the dynamic world of distance learningincluding how to sustain and manage distance training in a rapidlyevolving business environment. A must-read for all learningorganizations." --Jolly T. Holden, chief learning strategist,Gilat-To-Home "This volume is an excellent compilation of case studies that arerich in facts and lessons." --Mick Mortlock, dean, CIGNA Instituteof Technology, and member, advisory board, Internet LearningCompany "I feel this book is an excellent pulse-check of corporate trainingand education at a distance. Dr. Berge has given us a window intothe challenging and changing world of corporate training-thetrials, successes, and faults of a wide range of organizations areclearly detailed, dissected, and summarized." --Myk Garn, chiefacademic officer, Kentucky Commonwealth Virtual University Praise for the author's previous book, Distance Training. "DistanceTraining is a solid piece of work, one that will prove useful timeand again for anyone with responsibilities for the design,development, delivery, and evaluation of distance learninginitiatives in organizations." --Educational Technology SocietyJournal

• The Context of Distance Training and Education: Predicting Change(Z. Berge). From Project Management to Strategic Planning (Z. Berge). MEETING THE CHALLENGE OF UNCOMMON ORGANIZATIONAL CHANGE. Attracting, Training, and Retaining Instructors for DistanceLearning at the US General Accounting Office(J. Longnecker). Center for Learning at SBC Communications, Inc. (N. Friend & T.Eisma). The World is Officially Open for Business: How MCI WorldComUniversity Used the Corporate Intranet to Train a New EraCommunications Company (C. Treanor & J. Irwin). Learning at a Distance: Surviving Implementation at the US ArmyIntelligence Center's Distance Learning Office (J. Ellsworth &L. Iorizzo). Making It Work: Training Short-Term Personnel at a Distance fromReseau Interaction Network (D. Larocque & N. Thomas). Distance Learning Implementation at the Internal Revenue Service: ACatalyst for Organizational Change (T. Scheer). SETTING COMPETITIVE STANDARDS. UAW DaimlerChrysler NTC (J. Codde & R. Egidio). FirstUnion: Distance Learning at Work (S. Latten, et al.).. Fordstar: Sustaining Distance Education at Ford Motor Company (J.Dessinger). Learning to Work in Web-Time--Evaluating Time-to-Market Instructionat Nortel Networks (G. Michalski). The Need for Coaching in a Distance Learning Environment: LessonsLearned at Cap Gemini (J. May & J. De Jong). Hewlett-Packard's Regional Training Center (A. Brance, etal.). ACHIEVING ORGANIZATIONAL GOALS. Building Motivation for Distance Learners in Public Health (B.Polhamus, et al.). Supporting an Enterprise Distance Learning Program at NYNEX (B.Howard).. US Postal Service's Integration of Distance Learning Initiatives toMeet Organizational Goals (M. Wankel). TeleEducation NB: A Province-Wide Distributed Distance LearningNetowrk (R. McGreal). From Training Enhancement to Organizational Learning: The Migrationof Distance Learning at the American Red Cross (N. Rogers & S.Becker). Tools for Change: Linking the Organizational Perspective withDistance Training and Education Programs (Z. Berge).