Jane E. Dutton is the William Russell Kelly Professor of Business Administration at The University of Michigan. She is the author of three books and numerous articles in the area of relational work in organizations, which have appeared in Academyof Management Review, Strategic Thinking, and Administrative Science Quarterly, among others. Dutton's article, "Leading in Times of Trauma," appeared in the January 2002 issue of Harvard Business Review.

"... simple practical guide to communication in the work place, and the positive effects it can have...." (M2 Best Books, May 2004)

• Series Foreword xiiiPreface xv1 Creating Energy Through High-Quality Connections 12 Respectful Engagement 213 Task Enabling 514 Trusting 795 Dealing with Corrosive Connections 1096 Building High-Quality Connections in Your Organization 139Notes 175The Author 191Index 193

Jane E. Dutton is the William Russell Kelly Professor of Business Administration at The University of Michigan. She is the author of three books and numerous articles in the area of relational work in organizations, which have appeared in Academyof Management Review, Strategic Thinking, and Administrative Science Quarterly, among others. Dutton's article, "Leading in Times of Trauma," appeared in the January 2002 issue of Harvard Business Review.

"... simple practical guide to communication in the work place, and the positive effects it can have...." (M2 Best Books, May 2004)

• Series Foreword xiiiPreface xv1 Creating Energy Through High-Quality Connections 12 Respectful Engagement 213 Task Enabling 514 Trusting 795 Dealing with Corrosive Connections 1096 Building High-Quality Connections in Your Organization 139Notes 175The Author 191Index 193