Curtis J. Bonk, Ph.D., is professor of instructional systems technology at Indiana University and president of SurveyShare, Inc. He is also a senior research fellow with the Advanced Distributed Learning Lab within the U.S. Department of Defense in Washington, D.C. Bonk has more than one hundred publications in topics related to e-learning, collaborative technologies, and Web-based pedagogy and evaluation. Charles R. Graham, Ph.D., is assistant professor of instructional psychology and technology at Brigham Young University with an interest in collaborative face-to-face and online learning environments.

"…the most thorough book on blended learning on the market today." (Educational Pathways, June 13, 2006)

• Forewords xviiJay Cross, Michael G. MoorePreface and Acknowledgments xxxiCurtis J. Bonk, Charles R. GrahamPart One: Introduction to Blended Learning 11 Blended Learning Systems: Definition, Current Trends, and Future Directions 3Charles R. Graham2 The Blended Learning Imperative 22Elliott Masie3 Why Blended Learning Hasn’t (Yet) Fulfilled Its Promises: Answers to Those Questions That Keep You Up at Night 27Jennifer Hofmann4 On Designing Interaction Experiences for the Next Generation of Blended Learning 41Ellen D. WagnerPart Two: Corporate Blended Learning Models and Perspectives 575 Blending Learning for Business Impact: IBM’s Case for Learning Success 61Nancy J. Lewis, Peter Z. Orton6 A Learning Ecology Model for Blended Learning from Sun Microsystems 76Mike S. Wenger, Chuck Ferguson7 Putting Customers First at Microsoft: Blending Learning Capabilities with Customer Needs 92Lutz Ziob, Bob Mosher8 Transformation of Sales Skills Through Knowledge Management and Blended Learning 105Alan G. Chute, J. O. David Williams, Burton W. Hancock9 The Cisco Networking Academy: A Model for the Study of Student Success in a Blended Learning Environment 120Alan Dennis, Barbara Bichelmeyer, Dan Henry, Hasan Cakir, Ali Korkmaz, Carol Watson, JoAnne Bunnage10 To Blend or Not to Blend: A Look at Community Development via Blended Learning Strategies 136Kirsten S. Hanson, Frances A. ClemPart Three: Higher Education Blended Learning Models and Perspectives 15111 Global Perspectives on Blending Learning: Insight from WebCT and Our Customers in Higher Education 155Barbara Ross, Karen Gage12 New Zealand Examples of Blended Learning 169Noeline Wright, Ross Dewstow, Mark Topping, Sue Tappenden13 E-College Wales, a Case Study of Blended Learning 182Norah Jones14 Blended Learning Enters the Mainstream 195Charles Dziuban, Joel Hartman, Frank Juge, Patsy Moskal, Steven Sorg15 Integrated Field Experiences in Online Teacher Education: A Natural Blend? 209Thomas Reynolds, Cathleen GreinerPart Four: For-Profit and Online University Perspectives 22116 Blended Learning at the University of Phoenix 223Brian Lindquist17 A Different Perspective on Blended Learning: Asserting the Efficacy of Online Learning at Capella University 235Michael Offerman, Christopher Tassava18 Blended Learning Goes Totally Virtual by Design: The Case of a For-Profit, Online University 245Pamela S. PeasePart Five: Cases of Blended Learning In Higher Education From Around the World 26119 Blended Learning in Japan and Its Application in Liberal Arts Education 267Insung Jung, Katsuaki Suzuki20 The Emergence of the Cyber-University and Blended Learning in Korea 281Okhwa Lee, Yeonwook Im21 Designing Blended Learning Focused on Knowledge Category and Learning Activities: Case Studies from Beijing Normal University 296Ronghuai Huang, Yueliang Zhou22 Open Distance Pedagogy: Developing a Learning Mix for the Open University Malaysia 311Abtar Kaur, Ansary Ahmed23 Blending On and Off Campus: A Tale of Two Cities 325Geraldine Lefoe, John G. Hedberg24 Blended Learning at Canadian Universities: Issues and Practices 338Ronald D. Owston, D. Randy Garrison, Kathryn Cook25 Tecnológico de Monterrey in México: Where Technology Extends the Classroom 351Alejandro Acuña Limón26 From Analog to Weblog: The Community College Evolution Toward Blended Learning 360Paul A. Elsner27 Virtual TAU: The Study of a Campuswide Implementation of Blended Learning in Tel-Aviv University 374Rafi Nachmias, Judith Ram, David Mioduser28 Management Education for the Twenty-First Century 387Gilly Salmon, Naomi Lawless29 Blended Learning in Undergraduate Mathematics at the University of Pretoria 400Ansie Harding, Johann Engelbrecht, Karen Lazenby, Irene le RouxPart Six: Multinational Blended Learning Perspectives 41730 The Integration of Learning Technologies into Europe’s Education and Training Systems 419Jane Massy31 Developing an Understanding of Blended Learning: A Personal Journey Across Africa and the Middle East 432Michelle Selinger32 Blended E-learning in the Context of International Development: Global Perspectives, Local Design of e-Courses 444Sheila JagannathanPart Seven: Workplace, On-Demand, and Authentic Learning 45933 Putting Blended Learning to Work 461Betty Collis34 Blending Learning and Work: Real-Time Work Flow Learning 474Harvey Singh35 On-Demand Learning: How Work-Embedded Learning Is Expanding Enterprise Performance 491Nancy DeViney, Nancy J. Lewis36 Creating Authentic Learning Environments Through Blended Learning Approaches 502Ron Oliver, Jan Herrington, Thomas C. ReevesPart Eight: Future Trends in Blended Learning 51737 Blended Learning in Military Training 519Robert A. Wisher38 Expanding the Boundaries of Blended Learning: Transforming Learning with Mixed and Virtual Reality Technologies 533Jamie Reaves Kirkley, Sonny E. Kirkley39 Future Directions of Blended Learning in Higher Education and Workplace Learning Settings 550Curtis J. Bonk, Kyong-Jee Kim, Tingting ZengName Index 569Subject Index 575

Curtis J. Bonk, Ph.D., is professor of instructional systems technology at Indiana University and president of SurveyShare, Inc. He is also a senior research fellow with the Advanced Distributed Learning Lab within the U.S. Department of Defense in Washington, D.C. Bonk has more than one hundred publications in topics related to e-learning, collaborative technologies, and Web-based pedagogy and evaluation. Charles R. Graham, Ph.D., is assistant professor of instructional psychology and technology at Brigham Young University with an interest in collaborative face-to-face and online learning environments.

"…the most thorough book on blended learning on the market today." (Educational Pathways, June 13, 2006)

• Forewords xviiJay Cross, Michael G. MoorePreface and Acknowledgments xxxiCurtis J. Bonk, Charles R. GrahamPart One: Introduction to Blended Learning 11 Blended Learning Systems: Definition, Current Trends, and Future Directions 3Charles R. Graham2 The Blended Learning Imperative 22Elliott Masie3 Why Blended Learning Hasn’t (Yet) Fulfilled Its Promises: Answers to Those Questions That Keep You Up at Night 27Jennifer Hofmann4 On Designing Interaction Experiences for the Next Generation of Blended Learning 41Ellen D. WagnerPart Two: Corporate Blended Learning Models and Perspectives 575 Blending Learning for Business Impact: IBM’s Case for Learning Success 61Nancy J. Lewis, Peter Z. Orton6 A Learning Ecology Model for Blended Learning from Sun Microsystems 76Mike S. Wenger, Chuck Ferguson7 Putting Customers First at Microsoft: Blending Learning Capabilities with Customer Needs 92Lutz Ziob, Bob Mosher8 Transformation of Sales Skills Through Knowledge Management and Blended Learning 105Alan G. Chute, J. O. David Williams, Burton W. Hancock9 The Cisco Networking Academy: A Model for the Study of Student Success in a Blended Learning Environment 120Alan Dennis, Barbara Bichelmeyer, Dan Henry, Hasan Cakir, Ali Korkmaz, Carol Watson, JoAnne Bunnage10 To Blend or Not to Blend: A Look at Community Development via Blended Learning Strategies 136Kirsten S. Hanson, Frances A. ClemPart Three: Higher Education Blended Learning Models and Perspectives 15111 Global Perspectives on Blending Learning: Insight from WebCT and Our Customers in Higher Education 155Barbara Ross, Karen Gage12 New Zealand Examples of Blended Learning 169Noeline Wright, Ross Dewstow, Mark Topping, Sue Tappenden13 E-College Wales, a Case Study of Blended Learning 182Norah Jones14 Blended Learning Enters the Mainstream 195Charles Dziuban, Joel Hartman, Frank Juge, Patsy Moskal, Steven Sorg15 Integrated Field Experiences in Online Teacher Education: A Natural Blend? 209Thomas Reynolds, Cathleen GreinerPart Four: For-Profit and Online University Perspectives 22116 Blended Learning at the University of Phoenix 223Brian Lindquist17 A Different Perspective on Blended Learning: Asserting the Efficacy of Online Learning at Capella University 235Michael Offerman, Christopher Tassava18 Blended Learning Goes Totally Virtual by Design: The Case of a For-Profit, Online University 245Pamela S. PeasePart Five: Cases of Blended Learning In Higher Education From Around the World 26119 Blended Learning in Japan and Its Application in Liberal Arts Education 267Insung Jung, Katsuaki Suzuki20 The Emergence of the Cyber-University and Blended Learning in Korea 281Okhwa Lee, Yeonwook Im21 Designing Blended Learning Focused on Knowledge Category and Learning Activities: Case Studies from Beijing Normal University 296Ronghuai Huang, Yueliang Zhou22 Open Distance Pedagogy: Developing a Learning Mix for the Open University Malaysia 311Abtar Kaur, Ansary Ahmed23 Blending On and Off Campus: A Tale of Two Cities 325Geraldine Lefoe, John G. Hedberg24 Blended Learning at Canadian Universities: Issues and Practices 338Ronald D. Owston, D. Randy Garrison, Kathryn Cook25 Tecnológico de Monterrey in México: Where Technology Extends the Classroom 351Alejandro Acuña Limón26 From Analog to Weblog: The Community College Evolution Toward Blended Learning 360Paul A. Elsner27 Virtual TAU: The Study of a Campuswide Implementation of Blended Learning in Tel-Aviv University 374Rafi Nachmias, Judith Ram, David Mioduser28 Management Education for the Twenty-First Century 387Gilly Salmon, Naomi Lawless29 Blended Learning in Undergraduate Mathematics at the University of Pretoria 400Ansie Harding, Johann Engelbrecht, Karen Lazenby, Irene le RouxPart Six: Multinational Blended Learning Perspectives 41730 The Integration of Learning Technologies into Europe’s Education and Training Systems 419Jane Massy31 Developing an Understanding of Blended Learning: A Personal Journey Across Africa and the Middle East 432Michelle Selinger32 Blended E-learning in the Context of International Development: Global Perspectives, Local Design of e-Courses 444Sheila JagannathanPart Seven: Workplace, On-Demand, and Authentic Learning 45933 Putting Blended Learning to Work 461Betty Collis34 Blending Learning and Work: Real-Time Work Flow Learning 474Harvey Singh35 On-Demand Learning: How Work-Embedded Learning Is Expanding Enterprise Performance 491Nancy DeViney, Nancy J. Lewis36 Creating Authentic Learning Environments Through Blended Learning Approaches 502Ron Oliver, Jan Herrington, Thomas C. ReevesPart Eight: Future Trends in Blended Learning 51737 Blended Learning in Military Training 519Robert A. Wisher38 Expanding the Boundaries of Blended Learning: Transforming Learning with Mixed and Virtual Reality Technologies 533Jamie Reaves Kirkley, Sonny E. Kirkley39 Future Directions of Blended Learning in Higher Education and Workplace Learning Settings 550Curtis J. Bonk, Kyong-Jee Kim, Tingting ZengName Index 569Subject Index 575

Curtis J. Bonk, Ph.D., is professor of instructional systems technology at Indiana University and president of SurveyShare, Inc. He is also a senior research fellow with the Advanced Distributed Learning Lab within the U.S. Department of Defense in Washington, D.C. Bonk has more than one hundred publications in topics related to e-learning, collaborative technologies, and Web-based pedagogy and evaluation. Charles R. Graham, Ph.D., is assistant professor of instructional psychology and technology at Brigham Young University with an interest in collaborative face-to-face and online learning environments.

"…the most thorough book on blended learning on the market today." (Educational Pathways, June 13, 2006)

• Forewords xviiJay Cross, Michael G. MoorePreface and Acknowledgments xxxiCurtis J. Bonk, Charles R. GrahamPart One: Introduction to Blended Learning 11 Blended Learning Systems: Definition, Current Trends, and Future Directions 3Charles R. Graham2 The Blended Learning Imperative 22Elliott Masie3 Why Blended Learning Hasn’t (Yet) Fulfilled Its Promises: Answers to Those Questions That Keep You Up at Night 27Jennifer Hofmann4 On Designing Interaction Experiences for the Next Generation of Blended Learning 41Ellen D. WagnerPart Two: Corporate Blended Learning Models and Perspectives 575 Blending Learning for Business Impact: IBM’s Case for Learning Success 61Nancy J. Lewis, Peter Z. Orton6 A Learning Ecology Model for Blended Learning from Sun Microsystems 76Mike S. Wenger, Chuck Ferguson7 Putting Customers First at Microsoft: Blending Learning Capabilities with Customer Needs 92Lutz Ziob, Bob Mosher8 Transformation of Sales Skills Through Knowledge Management and Blended Learning 105Alan G. Chute, J. O. David Williams, Burton W. Hancock9 The Cisco Networking Academy: A Model for the Study of Student Success in a Blended Learning Environment 120Alan Dennis, Barbara Bichelmeyer, Dan Henry, Hasan Cakir, Ali Korkmaz, Carol Watson, JoAnne Bunnage10 To Blend or Not to Blend: A Look at Community Development via Blended Learning Strategies 136Kirsten S. Hanson, Frances A. ClemPart Three: Higher Education Blended Learning Models and Perspectives 15111 Global Perspectives on Blending Learning: Insight from WebCT and Our Customers in Higher Education 155Barbara Ross, Karen Gage12 New Zealand Examples of Blended Learning 169Noeline Wright, Ross Dewstow, Mark Topping, Sue Tappenden13 E-College Wales, a Case Study of Blended Learning 182Norah Jones14 Blended Learning Enters the Mainstream 195Charles Dziuban, Joel Hartman, Frank Juge, Patsy Moskal, Steven Sorg15 Integrated Field Experiences in Online Teacher Education: A Natural Blend? 209Thomas Reynolds, Cathleen GreinerPart Four: For-Profit and Online University Perspectives 22116 Blended Learning at the University of Phoenix 223Brian Lindquist17 A Different Perspective on Blended Learning: Asserting the Efficacy of Online Learning at Capella University 235Michael Offerman, Christopher Tassava18 Blended Learning Goes Totally Virtual by Design: The Case of a For-Profit, Online University 245Pamela S. PeasePart Five: Cases of Blended Learning In Higher Education From Around the World 26119 Blended Learning in Japan and Its Application in Liberal Arts Education 267Insung Jung, Katsuaki Suzuki20 The Emergence of the Cyber-University and Blended Learning in Korea 281Okhwa Lee, Yeonwook Im21 Designing Blended Learning Focused on Knowledge Category and Learning Activities: Case Studies from Beijing Normal University 296Ronghuai Huang, Yueliang Zhou22 Open Distance Pedagogy: Developing a Learning Mix for the Open University Malaysia 311Abtar Kaur, Ansary Ahmed23 Blending On and Off Campus: A Tale of Two Cities 325Geraldine Lefoe, John G. Hedberg24 Blended Learning at Canadian Universities: Issues and Practices 338Ronald D. Owston, D. Randy Garrison, Kathryn Cook25 Tecnológico de Monterrey in México: Where Technology Extends the Classroom 351Alejandro Acuña Limón26 From Analog to Weblog: The Community College Evolution Toward Blended Learning 360Paul A. Elsner27 Virtual TAU: The Study of a Campuswide Implementation of Blended Learning in Tel-Aviv University 374Rafi Nachmias, Judith Ram, David Mioduser28 Management Education for the Twenty-First Century 387Gilly Salmon, Naomi Lawless29 Blended Learning in Undergraduate Mathematics at the University of Pretoria 400Ansie Harding, Johann Engelbrecht, Karen Lazenby, Irene le RouxPart Six: Multinational Blended Learning Perspectives 41730 The Integration of Learning Technologies into Europe’s Education and Training Systems 419Jane Massy31 Developing an Understanding of Blended Learning: A Personal Journey Across Africa and the Middle East 432Michelle Selinger32 Blended E-learning in the Context of International Development: Global Perspectives, Local Design of e-Courses 444Sheila JagannathanPart Seven: Workplace, On-Demand, and Authentic Learning 45933 Putting Blended Learning to Work 461Betty Collis34 Blending Learning and Work: Real-Time Work Flow Learning 474Harvey Singh35 On-Demand Learning: How Work-Embedded Learning Is Expanding Enterprise Performance 491Nancy DeViney, Nancy J. Lewis36 Creating Authentic Learning Environments Through Blended Learning Approaches 502Ron Oliver, Jan Herrington, Thomas C. ReevesPart Eight: Future Trends in Blended Learning 51737 Blended Learning in Military Training 519Robert A. Wisher38 Expanding the Boundaries of Blended Learning: Transforming Learning with Mixed and Virtual Reality Technologies 533Jamie Reaves Kirkley, Sonny E. Kirkley39 Future Directions of Blended Learning in Higher Education and Workplace Learning Settings 550Curtis J. Bonk, Kyong-Jee Kim, Tingting ZengName Index 569Subject Index 575