Janet A. Means is cofounder of Resource Advantage, Inc., a consulting and training firm specializing in business process innovation, organizational productivity improvement, and information technology planning and design. She is a certified professional facilitator with the International Association of Facilitators. Tammy Adams is the managing partner of Chaosity LLC, a consulting firm specializing in collaborative techniques for business process improvement and project acceleration. She is a certified professional facilitator and certified quality manager.

• Tables, Figures, and Exhibits. Acknowledgments.The Authors.Introduction.PART 1: THE POWER OF THE PARTNERSHIP: PROJECTS AND FACILITATION.Section 1: The Commitment to Perform.1. Old Dogs and New Tricks.2. Facilitation Within the Project Lifecycle.Section 2: The Ability to Perform.3. Who’s on First?4. What Effective Facilitation Is and Is Not.PART 2: THE PARTNERSHIP IN PRACTICE: MAKING FACILITATED WORK SESSIONS WORK.Section 3: Work Session Basics.5. Making Work Sessions Work.6. The Work Session Tightrope.7. Preparing for the Work Session.8. Conducting the Work Session.9. Wrapping Up the Work Session.Section 4: Facilitating the Deliverable.10. Establishing the Project Charter.11. Analyzing and Designing Business Processes.12. Defining Business Requirements.13. Assessing Risks.14. Convening Work-in-Progress Reviews.PART 3: THE TECHNIQUES.Section 5: General Facilitation Techniques: Engaging the Group.15. It’s All About Communication.16. Flip-Charting.17. Brainstorming.18. Facilitated Dialogue.19. Nominal Group and Affinity Analysis.20. Prioritization Techniques.21. Breakout Groups.22. Staying On Track: Agendas, Action Items, and Other Focusing Techniques.Section 6: Specialized Facilitation Techniques: Building the Deliverables.23. Creating a Purpose Statement.24. Defining Objectives and Targets.25. Scope Framing.26. Guiding Factors: Assumptions, Constraints, Dependencies, and Touch Points.27. Discovering Impacts.28. Risk Analysis Matrices.29. Process Decomposition.30. Process Mapping.31. Process Detail Table.32. Context Diagramming.33. Requirements Table.34. Developing a Timeline.PART 4: RESOURCES.A. Cross-Reference Tables for Tools and Techniques.B. Recommended Books and Journals.C. Recommended Web Sites.D. Recommended Organizations.References.Index.Templates on CD-ROM.How to Use the Accompanying CD-ROM.

Janet A. Means is cofounder of Resource Advantage, Inc., a consulting and training firm specializing in business process innovation, organizational productivity improvement, and information technology planning and design. She is a certified professional facilitator with the International Association of Facilitators. Tammy Adams is the managing partner of Chaosity LLC, a consulting firm specializing in collaborative techniques for business process improvement and project acceleration. She is a certified professional facilitator and certified quality manager.

• Tables, Figures, and Exhibits. Acknowledgments.The Authors.Introduction.PART 1: THE POWER OF THE PARTNERSHIP: PROJECTS AND FACILITATION.Section 1: The Commitment to Perform.1. Old Dogs and New Tricks.2. Facilitation Within the Project Lifecycle.Section 2: The Ability to Perform.3. Who’s on First?4. What Effective Facilitation Is and Is Not.PART 2: THE PARTNERSHIP IN PRACTICE: MAKING FACILITATED WORK SESSIONS WORK.Section 3: Work Session Basics.5. Making Work Sessions Work.6. The Work Session Tightrope.7. Preparing for the Work Session.8. Conducting the Work Session.9. Wrapping Up the Work Session.Section 4: Facilitating the Deliverable.10. Establishing the Project Charter.11. Analyzing and Designing Business Processes.12. Defining Business Requirements.13. Assessing Risks.14. Convening Work-in-Progress Reviews.PART 3: THE TECHNIQUES.Section 5: General Facilitation Techniques: Engaging the Group.15. It’s All About Communication.16. Flip-Charting.17. Brainstorming.18. Facilitated Dialogue.19. Nominal Group and Affinity Analysis.20. Prioritization Techniques.21. Breakout Groups.22. Staying On Track: Agendas, Action Items, and Other Focusing Techniques.Section 6: Specialized Facilitation Techniques: Building the Deliverables.23. Creating a Purpose Statement.24. Defining Objectives and Targets.25. Scope Framing.26. Guiding Factors: Assumptions, Constraints, Dependencies, and Touch Points.27. Discovering Impacts.28. Risk Analysis Matrices.29. Process Decomposition.30. Process Mapping.31. Process Detail Table.32. Context Diagramming.33. Requirements Table.34. Developing a Timeline.PART 4: RESOURCES.A. Cross-Reference Tables for Tools and Techniques.B. Recommended Books and Journals.C. Recommended Web Sites.D. Recommended Organizations.References.Index.Templates on CD-ROM.How to Use the Accompanying CD-ROM.

Janet A. Means is cofounder of Resource Advantage, Inc., a consulting and training firm specializing in business process innovation, organizational productivity improvement, and information technology planning and design. She is a certified professional facilitator with the International Association of Facilitators. Tammy Adams is the managing partner of Chaosity LLC, a consulting firm specializing in collaborative techniques for business process improvement and project acceleration. She is a certified professional facilitator and certified quality manager.

• Tables, Figures, and Exhibits. Acknowledgments.The Authors.Introduction.PART 1: THE POWER OF THE PARTNERSHIP: PROJECTS AND FACILITATION.Section 1: The Commitment to Perform.1. Old Dogs and New Tricks.2. Facilitation Within the Project Lifecycle.Section 2: The Ability to Perform.3. Who’s on First?4. What Effective Facilitation Is and Is Not.PART 2: THE PARTNERSHIP IN PRACTICE: MAKING FACILITATED WORK SESSIONS WORK.Section 3: Work Session Basics.5. Making Work Sessions Work.6. The Work Session Tightrope.7. Preparing for the Work Session.8. Conducting the Work Session.9. Wrapping Up the Work Session.Section 4: Facilitating the Deliverable.10. Establishing the Project Charter.11. Analyzing and Designing Business Processes.12. Defining Business Requirements.13. Assessing Risks.14. Convening Work-in-Progress Reviews.PART 3: THE TECHNIQUES.Section 5: General Facilitation Techniques: Engaging the Group.15. It’s All About Communication.16. Flip-Charting.17. Brainstorming.18. Facilitated Dialogue.19. Nominal Group and Affinity Analysis.20. Prioritization Techniques.21. Breakout Groups.22. Staying On Track: Agendas, Action Items, and Other Focusing Techniques.Section 6: Specialized Facilitation Techniques: Building the Deliverables.23. Creating a Purpose Statement.24. Defining Objectives and Targets.25. Scope Framing.26. Guiding Factors: Assumptions, Constraints, Dependencies, and Touch Points.27. Discovering Impacts.28. Risk Analysis Matrices.29. Process Decomposition.30. Process Mapping.31. Process Detail Table.32. Context Diagramming.33. Requirements Table.34. Developing a Timeline.PART 4: RESOURCES.A. Cross-Reference Tables for Tools and Techniques.B. Recommended Books and Journals.C. Recommended Web Sites.D. Recommended Organizations.References.Index.Templates on CD-ROM.How to Use the Accompanying CD-ROM.