Yair Aharoni is J. Paul Sticht Visiting Professor of International Business at the Fuqua School of Business, Duke University.

This book examines the globalization of the service industry and the radical alteration that this has caused to the role of government. It will be helpful to managers in service industries who wish to learn more about changes in the environment in which they operate, and it also is essential reading for government officials who deal with the services sector. Written by some of the most knowledgeable experts in the field, the book surveys the structure and evolution of several industries and evaluates the different governmental roles that each has necessitated. Contributors include: William Ascher, Jack Behrman, Peter Daniels, Karin Fladmoe-Lindquist, Helge Hveem, Frances Katrishen, Lilach Nachum, Aurelio Parisotto, Ravi Ramamurti, Nicos Scordis, Knud Erik Skouby, and Yair Aharoni

• List of Figures List of Tables Introduction: To Liberalize or to Protect? A Major Dilemma for GovernmentsYair Aharoni Part I. The Changing Role of Government 1. Changing Role of Government in ServicesYair Aharoni 2. Governmental Intervention in Services: A Cultural Specificity / Information Technology FrameworkKarin Fladmoe-Lindquist 3. Effects of Regionalism on Industrial PoliciesJack N. Behrman Part II. Privatization and Deregulation 4. The Political and Fiscal Logic of Service Privatization in Developing CountriesWilliam Ascher 5. Privatization and Deregulation of Telecommunications: The Latin American ExperienceRavi Ramamurti Part III. The Evolution of Mature Industry 6. Advertising Services in an Era of Open International MarketsPeter Daniels 7. The Changing International Insurance IndustryNicos Scordis and Frances Katrishen 8. Management ConsultingYair Aharoni 9. Home Countries' Effects on the Competitive Position of Advertising Agencies: Contrasting Success and FailureLilach Nachum Part IV. The Evolution of Service Industries from Domestic Monopoly 10. Transnational Corporations and the Emerging Global Media MarketsAurelio Parisotto 11. The Data Communication Services IndustryKnud Erik Skouby and Anders Henten Part V. Games Businesses Play 12. Sovereign Business: How Norwegian Shipowners Faced Changing International CompetitionHelge Hveem About the Contributors Index

Yair Aharoni is J. Paul Sticht Visiting Professor of International Business at the Fuqua School of Business, Duke University.

This book examines the globalization of the service industry and the radical alteration that this has caused to the role of government. It will be helpful to managers in service industries who wish to learn more about changes in the environment in which they operate, and it also is essential reading for government officials who deal with the services sector. Written by some of the most knowledgeable experts in the field, the book surveys the structure and evolution of several industries and evaluates the different governmental roles that each has necessitated. Contributors include: William Ascher, Jack Behrman, Peter Daniels, Karin Fladmoe-Lindquist, Helge Hveem, Frances Katrishen, Lilach Nachum, Aurelio Parisotto, Ravi Ramamurti, Nicos Scordis, Knud Erik Skouby, and Yair Aharoni

• List of Figures List of Tables Introduction: To Liberalize or to Protect? A Major Dilemma for GovernmentsYair Aharoni Part I. The Changing Role of Government 1. Changing Role of Government in ServicesYair Aharoni 2. Governmental Intervention in Services: A Cultural Specificity / Information Technology FrameworkKarin Fladmoe-Lindquist 3. Effects of Regionalism on Industrial PoliciesJack N. Behrman Part II. Privatization and Deregulation 4. The Political and Fiscal Logic of Service Privatization in Developing CountriesWilliam Ascher 5. Privatization and Deregulation of Telecommunications: The Latin American ExperienceRavi Ramamurti Part III. The Evolution of Mature Industry 6. Advertising Services in an Era of Open International MarketsPeter Daniels 7. The Changing International Insurance IndustryNicos Scordis and Frances Katrishen 8. Management ConsultingYair Aharoni 9. Home Countries' Effects on the Competitive Position of Advertising Agencies: Contrasting Success and FailureLilach Nachum Part IV. The Evolution of Service Industries from Domestic Monopoly 10. Transnational Corporations and the Emerging Global Media MarketsAurelio Parisotto 11. The Data Communication Services IndustryKnud Erik Skouby and Anders Henten Part V. Games Businesses Play 12. Sovereign Business: How Norwegian Shipowners Faced Changing International CompetitionHelge Hveem About the Contributors Index

Yair Aharoni is J. Paul Sticht Visiting Professor of International Business at the Fuqua School of Business, Duke University.

This book examines the globalization of the service industry and the radical alteration that this has caused to the role of government. It will be helpful to managers in service industries who wish to learn more about changes in the environment in which they operate, and it also is essential reading for government officials who deal with the services sector. Written by some of the most knowledgeable experts in the field, the book surveys the structure and evolution of several industries and evaluates the different governmental roles that each has necessitated. Contributors include: William Ascher, Jack Behrman, Peter Daniels, Karin Fladmoe-Lindquist, Helge Hveem, Frances Katrishen, Lilach Nachum, Aurelio Parisotto, Ravi Ramamurti, Nicos Scordis, Knud Erik Skouby, and Yair Aharoni

• List of Figures List of Tables Introduction: To Liberalize or to Protect? A Major Dilemma for GovernmentsYair Aharoni Part I. The Changing Role of Government 1. Changing Role of Government in ServicesYair Aharoni 2. Governmental Intervention in Services: A Cultural Specificity / Information Technology FrameworkKarin Fladmoe-Lindquist 3. Effects of Regionalism on Industrial PoliciesJack N. Behrman Part II. Privatization and Deregulation 4. The Political and Fiscal Logic of Service Privatization in Developing CountriesWilliam Ascher 5. Privatization and Deregulation of Telecommunications: The Latin American ExperienceRavi Ramamurti Part III. The Evolution of Mature Industry 6. Advertising Services in an Era of Open International MarketsPeter Daniels 7. The Changing International Insurance IndustryNicos Scordis and Frances Katrishen 8. Management ConsultingYair Aharoni 9. Home Countries' Effects on the Competitive Position of Advertising Agencies: Contrasting Success and FailureLilach Nachum Part IV. The Evolution of Service Industries from Domestic Monopoly 10. Transnational Corporations and the Emerging Global Media MarketsAurelio Parisotto 11. The Data Communication Services IndustryKnud Erik Skouby and Anders Henten Part V. Games Businesses Play 12. Sovereign Business: How Norwegian Shipowners Faced Changing International CompetitionHelge Hveem About the Contributors Index