People skills have become the basic tools with which the contemporary manager carries out his or her organizational responsibilities; while computerized robots are learning to make products, managers are learning to develop employees' potential. This invaluable resource provides concise guidelines for good manager-employee communication, along with a number of practical assessments, checklists, and worksheets designed to be used to increase the quality of feedback. This book can also be used by consultants, teachers, and other human resources personnel to maximize the effectiveness of communication. Reprinted by arrangement with John Wiley & Sons, Inc.
