William B. Eddy is associate Dean and camper professor of administration in the school business of and public administration University of Missouri Kansas City. He received the BS and Ms degrees from Kansas State University and the Ph.D degree in industrial psychology from Michigan State University. Dr. Eddy has authored several articles and books on the application of behavioural science methods and conducts management programmes and serves as a consultant for public as well as private organisations. A licenced organisational psychologist Dr. Eddy is a fellow of the American Psychological Association and a member of the American Society for Public Administration and the National Training Laboratories.

• Preface THE PUBLIC MANAGER Issues and Trends in Public Management 2 Public Manager Careers: An Individual and Organizational Challenge 3 The Education and Training of Public Managers 4 Ethical Issues for the Public Manager THE PUBLIC EMPLOYEE 5 Who Is the Public Employee? 6 Special Subgroups: Female, Minority, the Handicapped, and Older Workers MANAGING PUBLIC ORGANIZATIONS 7 Managing People and Systems: The Management Skills 8 Structuring the Public Organization 9 Effectiveness and Productivity in Public Organizations MANAGEMENT TOOLS AND TECHNIQUES 10 Organization Development: A Vehicle for Improving the Quality of Work Life 11 Developing Human Resources for the Public Sector: The New Challenge to Public Management 12 Computer-Based Information Management 13 Budgeting: Strategic Instrument or Mindless Ritual? 14 Policy Evaluation Methods 15 Innovation and the Public Manager MANAGING AT THE BOUNDARIES: THE ENVIRONMENT OF PUBLIC MANAGEMENT 16 Managing the Intergovernmental Scene: The Changing Dramas of Federalism, Intergovernmental Relations, and Intergovernmental Management 17 Public Management and the Third Sector: Neighborhood Organizations and Citizens Groups 18 Domestic Multiculturalism: Cross-Cultural Management in the Public Sector 19 The Environments of Public Managers: Managing Turbulence

William B. Eddy is associate Dean and camper professor of administration in the school business of and public administration University of Missouri Kansas City. He received the BS and Ms degrees from Kansas State University and the Ph.D degree in industrial psychology from Michigan State University. Dr. Eddy has authored several articles and books on the application of behavioural science methods and conducts management programmes and serves as a consultant for public as well as private organisations. A licenced organisational psychologist Dr. Eddy is a fellow of the American Psychological Association and a member of the American Society for Public Administration and the National Training Laboratories.

• Preface THE PUBLIC MANAGER Issues and Trends in Public Management 2 Public Manager Careers: An Individual and Organizational Challenge 3 The Education and Training of Public Managers 4 Ethical Issues for the Public Manager THE PUBLIC EMPLOYEE 5 Who Is the Public Employee? 6 Special Subgroups: Female, Minority, the Handicapped, and Older Workers MANAGING PUBLIC ORGANIZATIONS 7 Managing People and Systems: The Management Skills 8 Structuring the Public Organization 9 Effectiveness and Productivity in Public Organizations MANAGEMENT TOOLS AND TECHNIQUES 10 Organization Development: A Vehicle for Improving the Quality of Work Life 11 Developing Human Resources for the Public Sector: The New Challenge to Public Management 12 Computer-Based Information Management 13 Budgeting: Strategic Instrument or Mindless Ritual? 14 Policy Evaluation Methods 15 Innovation and the Public Manager MANAGING AT THE BOUNDARIES: THE ENVIRONMENT OF PUBLIC MANAGEMENT 16 Managing the Intergovernmental Scene: The Changing Dramas of Federalism, Intergovernmental Relations, and Intergovernmental Management 17 Public Management and the Third Sector: Neighborhood Organizations and Citizens Groups 18 Domestic Multiculturalism: Cross-Cultural Management in the Public Sector 19 The Environments of Public Managers: Managing Turbulence

William B. Eddy is associate Dean and camper professor of administration in the school business of and public administration University of Missouri Kansas City. He received the BS and Ms degrees from Kansas State University and the Ph.D degree in industrial psychology from Michigan State University. Dr. Eddy has authored several articles and books on the application of behavioural science methods and conducts management programmes and serves as a consultant for public as well as private organisations. A licenced organisational psychologist Dr. Eddy is a fellow of the American Psychological Association and a member of the American Society for Public Administration and the National Training Laboratories.

• Preface THE PUBLIC MANAGER Issues and Trends in Public Management 2 Public Manager Careers: An Individual and Organizational Challenge 3 The Education and Training of Public Managers 4 Ethical Issues for the Public Manager THE PUBLIC EMPLOYEE 5 Who Is the Public Employee? 6 Special Subgroups: Female, Minority, the Handicapped, and Older Workers MANAGING PUBLIC ORGANIZATIONS 7 Managing People and Systems: The Management Skills 8 Structuring the Public Organization 9 Effectiveness and Productivity in Public Organizations MANAGEMENT TOOLS AND TECHNIQUES 10 Organization Development: A Vehicle for Improving the Quality of Work Life 11 Developing Human Resources for the Public Sector: The New Challenge to Public Management 12 Computer-Based Information Management 13 Budgeting: Strategic Instrument or Mindless Ritual? 14 Policy Evaluation Methods 15 Innovation and the Public Manager MANAGING AT THE BOUNDARIES: THE ENVIRONMENT OF PUBLIC MANAGEMENT 16 Managing the Intergovernmental Scene: The Changing Dramas of Federalism, Intergovernmental Relations, and Intergovernmental Management 17 Public Management and the Third Sector: Neighborhood Organizations and Citizens Groups 18 Domestic Multiculturalism: Cross-Cultural Management in the Public Sector 19 The Environments of Public Managers: Managing Turbulence