". . .should have a place on the bookshelf of every industrial statistician and quality practitioner. . .a valuable resource to those who must teach, preach, and demonstrate the applications of quality control and improvement in the service industries, activities that surely will increase in importance and frequency in the days to come. "---Technometrics

• "Service Industry Applications Banking Insurance Federal Government State and Local Governments Health Services Statistics Empirical Distributors Theoretical Distributions Sampling, Sample Designs, and Sample Sizes Relationship Analysis Tests and Experiments Techniques Quality: Its Nature, Measurement, and Attainment Exploratory Control by Time Plots Control by Shewhartial Charts Control by Lot Sampling Detection Sampling Appendix Selected Annotated Bibliography of Books and Pamphlets "