Applications of Quality Control in the Service Industries

Inbunden, Engelska, 1985

2 386 kr

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Beskrivning

This book discusses basic concepts, principles, and quality characteristics in the service industries, an understanding of the techniques and their applications. It helps to close the gap between proven principles and successful applications.

Produktinformation

Utgivningsdatum:1985-12-20
Mått:210 x 280 x 26 mm
Vikt:1 270 g
Format:Inbunden
Språk:Engelska
Serie:Quality and Reliability
Antal sidor:432
Förlag:Taylor & Francis Inc
ISBN:9780824774660

Utforska kategorier

Projektledning inom Ekonomi och Ledarskap

Recensioner i media

". . .should have a place on the bookshelf of every industrial statistician and quality practitioner. . .a valuable resource to those who must teach, preach, and demonstrate the applications of quality control and improvement in the service industries, activities that surely will increase in importance and frequency in the days to come. "---Technometrics

Innehållsförteckning

"Service Industry Applications Banking Insurance Federal Government State and Local Governments Health Services Statistics Empirical Distributors Theoretical Distributions Sampling, Sample Designs, and Sample Sizes Relationship Analysis Tests and Experiments Techniques Quality: Its Nature, Measurement, and Attainment Exploratory Control by Time Plots Control by Shewhartial Charts Control by Lot Sampling Detection Sampling Appendix Selected Annotated Bibliography of Books and Pamphlets "