Ronald H. Lester, Norbert L. Enrick, Harry E. Mottley Jr.

• Part I: The Basic Program for Quality Control 1. The Competitive Advantage of Product Quality 2. Organization for Total·Quality and Continuous Improvement 3. A Total Quality System 4. Specification Review 5. Process Flow Charts 6. Process Descriptions 7. Process Specifications 8. Quality Plans 9. Products and Process Quality Audits 10. Quality Histories 11. Feedback for Production Improvement: Basic Procedures 12. Feedback for Production Improvement: Additional Techniques Part II: Further Controls and Procedures 13. Materials Control and Vendor Audits 14. Station Control 15. Control of Tools, Gages, and Instruments 16. Assuring Proper Inspection and Conformance to Standards Part III: Cost/Profit Emphasis of the Program 17. Cost Reductions Through Quality 18. Quality and Cost-Conscious Introduction of New Products and Processes 19. Experiments Dealing with Cost Reduction, Quality Improvement, and Productivity 20. Quality Achievement Documentation 21. Proposal for Quality Cost Reduction Program: A Case History 22. Optimization and Stimulation 23. Cost-Effective Corporate Quality Policy 24. Taguchi Methods Part IV: Supplemental Techniques 25. Evaluating and Enhancing Process Capability 26. Automated Data Processing 27. Principal Statistical Methods in Quality Management 28. Reliability Assurance 29. Financial and Administrative Applications of Statistical Quality Control 30. Achieving Quality in the Service Industries 31. Just In Time: A Continuous Improvement Program 32. Quality Award Programs: A Spur to Improvement 33. Robotics, Automation, and On-Line Control

Ronald H. Lester, Norbert L. Enrick, Harry E. Mottley Jr.

• Part I: The Basic Program for Quality Control 1. The Competitive Advantage of Product Quality 2. Organization for Total·Quality and Continuous Improvement 3. A Total Quality System 4. Specification Review 5. Process Flow Charts 6. Process Descriptions 7. Process Specifications 8. Quality Plans 9. Products and Process Quality Audits 10. Quality Histories 11. Feedback for Production Improvement: Basic Procedures 12. Feedback for Production Improvement: Additional Techniques Part II: Further Controls and Procedures 13. Materials Control and Vendor Audits 14. Station Control 15. Control of Tools, Gages, and Instruments 16. Assuring Proper Inspection and Conformance to Standards Part III: Cost/Profit Emphasis of the Program 17. Cost Reductions Through Quality 18. Quality and Cost-Conscious Introduction of New Products and Processes 19. Experiments Dealing with Cost Reduction, Quality Improvement, and Productivity 20. Quality Achievement Documentation 21. Proposal for Quality Cost Reduction Program: A Case History 22. Optimization and Stimulation 23. Cost-Effective Corporate Quality Policy 24. Taguchi Methods Part IV: Supplemental Techniques 25. Evaluating and Enhancing Process Capability 26. Automated Data Processing 27. Principal Statistical Methods in Quality Management 28. Reliability Assurance 29. Financial and Administrative Applications of Statistical Quality Control 30. Achieving Quality in the Service Industries 31. Just In Time: A Continuous Improvement Program 32. Quality Award Programs: A Spur to Improvement 33. Robotics, Automation, and On-Line Control

Ronald H. Lester, Norbert L. Enrick, Harry E. Mottley Jr.

• Part I: The Basic Program for Quality Control 1. The Competitive Advantage of Product Quality 2. Organization for Total·Quality and Continuous Improvement 3. A Total Quality System 4. Specification Review 5. Process Flow Charts 6. Process Descriptions 7. Process Specifications 8. Quality Plans 9. Products and Process Quality Audits 10. Quality Histories 11. Feedback for Production Improvement: Basic Procedures 12. Feedback for Production Improvement: Additional Techniques Part II: Further Controls and Procedures 13. Materials Control and Vendor Audits 14. Station Control 15. Control of Tools, Gages, and Instruments 16. Assuring Proper Inspection and Conformance to Standards Part III: Cost/Profit Emphasis of the Program 17. Cost Reductions Through Quality 18. Quality and Cost-Conscious Introduction of New Products and Processes 19. Experiments Dealing with Cost Reduction, Quality Improvement, and Productivity 20. Quality Achievement Documentation 21. Proposal for Quality Cost Reduction Program: A Case History 22. Optimization and Stimulation 23. Cost-Effective Corporate Quality Policy 24. Taguchi Methods Part IV: Supplemental Techniques 25. Evaluating and Enhancing Process Capability 26. Automated Data Processing 27. Principal Statistical Methods in Quality Management 28. Reliability Assurance 29. Financial and Administrative Applications of Statistical Quality Control 30. Achieving Quality in the Service Industries 31. Just In Time: A Continuous Improvement Program 32. Quality Award Programs: A Spur to Improvement 33. Robotics, Automation, and On-Line Control