Hospitality Operations

A Systems Approach

Häftad, Engelska, 2003

786 kr

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Beskrivning

Adopting an innovative systems-based approach, the authors provide the reader with both an understanding of particular services and functions within the hospitality industry and an overview of the industry as whole. Using an array of international case studies, Hospitality Operations provides a comprehensive, integrated analysis of a diverse and complex industry.

Produktinformation

Utgivningsdatum:2003-03-13
Mått:167 x 15 x 243 mm
Vikt:460 g
Format:Häftad
Språk:Engelska
Antal sidor:224
Förlag:Cengage Learning
ISBN:9780826448262

Mer om författaren

Peter Jones is a Reader at the University of Surrey. Andrew Lockwood is Senior Lecturer at the University of Surrey. Stephen Ball is Principal Lecturer at Sheffield Hallam University Professor David Kirk is Dean at Queen Margaret College, Edinburgh.

Recensioner i media

Part A: Systems Thinking. Understanding systems theory and principles. Systems in hospitality. Part B: Operational Systems. Procurement and control systems. Storage systems. Maintenance and engineering systems. Environmental and waste systems. Part C: Accommodation Services. Front office. Housekeeping. Food preparation and production. Holding, transportation and regeneration. Part D Foodservice, Bars and Clearing. Food service and dining systems. Clearing and dishwash systems. Bars.

Innehållsförteckning

Part A: Systems Thinking1. Understanding systems theory and principles2. Systems in hospitalityPart B: Operational Systems (Operations-Wide)3. Procurement and control 4. Stores5. Maintenance and engineering 6. Environmental and waste Part C: Accommodation Services7. Front office8. HousekeepingPart D: Food Production Systems9. Food preparation and production10. Holding, transportation and regenerationPart E: Food and Drink Service Systems 11. Food service and dining 12. Clearing and dishwash 13. Bars