Dr Helen Spencer-Oatey is the Director of the Centre for English Language Teacher Education at the University of Warwick, UK.

This volume valuably extends Helen Spencer-Oatey's well-known contribution to our understanding of rapport management and relational work in different cultural contexts. Those teaching and researching cross-cultural and inter-cultural pragmatics will warmly welcome this scholarly yet accessible book which draws on a diverse range of contexts, communities and countries to address and illustrate issues of theory, method and evidence.

• Figures; Tables; Contributors; Acknowledgements; Transcription Conventions; 1. Introduction, Helen Spencer-Oatey (University of Warwick, UK); I: Basic Concepts; Editor's Introduction; 2. Face, (Im) Politeness and Rapport, Helen Spencer-Oatey (University of Warwick, UK); 3. Culture and Communication, Vladimir|egarac (University of Bedfordshire, UK); II: Cross-cultural Pragmatics: Empirical Studies; Editor's Introduction; 4. Apologies in Japanese and English, Noriko Tanaka, Helen Spencer-Oatey and Ellen Cray (University of Warwick, UK, Carleton University, Canada and Meikai University, Japan); 5. British and Chinese Reactions to Compliment Responses, Helen Spencer-Oatey, Patrick Ng and Li Dong (University of Warwick, UK, Hong Kong Polytechnic University, Hong Kong SAR, China and Translation Institute of Beijing Foreign Studies University, China); 6. Interactional Work in Greek and German Telephone Conversations, Theodossia-Soula Pavlidou (Aristotle University of Thessaloniki, Greece); Suggestions for Further Reading for Part II; III: Processes in Intercultural Interaction; Editor's Introduction; 7.Pragmatic Transfer, Vladimir|egarac and Martha C. Pennington (University of Bedfordshire, UK and Georgia Southern University, USA); 8.Communication Accommodation Theory, Virpi Ylanne (Cardiff University, UK); 9. Adaptation and Identity, Martin FougAre (Swedish School of Economics and Business Administration, Helsinki, Finland). IV: Intercultural Pragmatics: Empirical Studies; Editor's Introduction; 10. Negotiating Rapport in German - Chinese Conversation, Susanne Gunthner (Westfalische Wilhelms-University in Munster, Germany); 11. Negative Assessments in Japanese - American Workplace Interaction, Laura Miller (Loyola University Chicago, USA) 12. Impression Management in 'Intercultural' German Job Interviews, Karin Birkner and Friederike Kern (University of Freiburg, Germany and University of Potsdam, Germany); 13. Issues of Face in a Chinese Business Visit to Britain, Helen Spencer-Oatey and Jianyu Xing (University of Warwick, UK and University of International Business and Economics, Beijing, China) Suggestions for Further Reading for Part IV; V: Methodology; Editor's Introduction; 14. Data Collection in Pragmatics Research, Gabriele Kasper (University of Hawai'i at Manoa, USA); 15. Recording and Analysing Talk across Cultures, Meredith Marra (Victoria University of Wellington, New Zealand); 16. Projects, Helen Spencer-Oatey (University of Warwick, UK); References; Index.

Dr Helen Spencer-Oatey is the Director of the Centre for English Language Teacher Education at the University of Warwick, UK.

This volume valuably extends Helen Spencer-Oatey's well-known contribution to our understanding of rapport management and relational work in different cultural contexts. Those teaching and researching cross-cultural and inter-cultural pragmatics will warmly welcome this scholarly yet accessible book which draws on a diverse range of contexts, communities and countries to address and illustrate issues of theory, method and evidence.

• Figures; Tables; Contributors; Acknowledgements; Transcription Conventions; 1. Introduction, Helen Spencer-Oatey (University of Warwick, UK); I: Basic Concepts; Editor's Introduction; 2. Face, (Im) Politeness and Rapport, Helen Spencer-Oatey (University of Warwick, UK); 3. Culture and Communication, Vladimir|egarac (University of Bedfordshire, UK); II: Cross-cultural Pragmatics: Empirical Studies; Editor's Introduction; 4. Apologies in Japanese and English, Noriko Tanaka, Helen Spencer-Oatey and Ellen Cray (University of Warwick, UK, Carleton University, Canada and Meikai University, Japan); 5. British and Chinese Reactions to Compliment Responses, Helen Spencer-Oatey, Patrick Ng and Li Dong (University of Warwick, UK, Hong Kong Polytechnic University, Hong Kong SAR, China and Translation Institute of Beijing Foreign Studies University, China); 6. Interactional Work in Greek and German Telephone Conversations, Theodossia-Soula Pavlidou (Aristotle University of Thessaloniki, Greece); Suggestions for Further Reading for Part II; III: Processes in Intercultural Interaction; Editor's Introduction; 7.Pragmatic Transfer, Vladimir|egarac and Martha C. Pennington (University of Bedfordshire, UK and Georgia Southern University, USA); 8.Communication Accommodation Theory, Virpi Ylanne (Cardiff University, UK); 9. Adaptation and Identity, Martin FougAre (Swedish School of Economics and Business Administration, Helsinki, Finland). IV: Intercultural Pragmatics: Empirical Studies; Editor's Introduction; 10. Negotiating Rapport in German - Chinese Conversation, Susanne Gunthner (Westfalische Wilhelms-University in Munster, Germany); 11. Negative Assessments in Japanese - American Workplace Interaction, Laura Miller (Loyola University Chicago, USA) 12. Impression Management in 'Intercultural' German Job Interviews, Karin Birkner and Friederike Kern (University of Freiburg, Germany and University of Potsdam, Germany); 13. Issues of Face in a Chinese Business Visit to Britain, Helen Spencer-Oatey and Jianyu Xing (University of Warwick, UK and University of International Business and Economics, Beijing, China) Suggestions for Further Reading for Part IV; V: Methodology; Editor's Introduction; 14. Data Collection in Pragmatics Research, Gabriele Kasper (University of Hawai'i at Manoa, USA); 15. Recording and Analysing Talk across Cultures, Meredith Marra (Victoria University of Wellington, New Zealand); 16. Projects, Helen Spencer-Oatey (University of Warwick, UK); References; Index.