Jolt

Richard Tyler is the owner of consultancy BTFI, which was established in 2004 with a view to shaking things up a little: attitudes, mindsets, beliefs systems, cultures and behaviours.BTFI currently works with many global organisations from retail, banking, law, customer service and health. The past 12 months have seen Richard and his team deliver programmes across the USA, Mumbai, Hong Kong, Singapore and beyond. He speaks around the globe to organizations who need to embrace the leap towards extraordinary.Only the brave will work with Richard and his team. Those that like to remain comfortable will look elsewhere. Those that are curious will take the jolt!After having spent 8 years as a leading man in London’s West End in musicals such as Les Miserables and The Phantom of the Opera, Richard trained as a behavioural psychologist and coach  specializing in NLP (Neuro Linguistic Programming), Spiral Dynamics and Clinical Hypnotherapy.Combining his areas of expertise: performance, psychology and organization development; Richard’s workshops use the power of music and performance to place leaders and managers outside of their comfort zones and quickly allow them to recognize the habits and limiting beliefs that are holding them back in their business and personal lives.Richard is often invited to speak on radio and write for trade journals.

“Jolt dares you to have courage, take risks and push yourself and your business to be extraordinary. It’s a book you will return to again and again” (HR magazine, August 2015)"Richard Tyler is here to Jolt you our of your complacency, and in doing so, you will likely see your on-the-job performance enhanced" (Entrepreneur Middle East, October 2015)

• Introduction 1Part 1 Setting the Scene 13Who do you see in the mirror? 15The path to extraordinary … one small step at a time 25Part 2 The Jolts! 471 Choose well 492 Dare to begin before you are ready 573 Take care of the small stuff 634 Change feedback to feedforward 695 Dare yourself to fail 756 Veer from the routine and get wonky 817 Know where you need to get to 898 Adopt your authentic posture 959 Unleash your real voice 10310 Become the Chief of Possibility 11111 Make your audience matter 11712 Change the language to change the story 12513 Get yourself all turned on … 13114 Fly by the seat of your pants 13715 Live out the Magic ‘If’ … 14316 Stay plugged in 14917 Embrace the art of being vulnerable 15518 Bring out the best version of yourself 161The final Jolt: Spend your power wisely 167About Richard Tyler 175Acknowledgements 177Index 179