A practical guide for executives and managers in banking, savings and loans, credit unions, insurance, and brokerage firms, this book addresses the labor turnover problems that currently affect even the most successful financial institutions. The combined effects of slackened population growth, deregulation, and computerization have brought enormous pressures to do more work, at a faster pace, with less time to train employees and catch their mistakes. Labor turnover only exacerbates these problems and related costs. But, as the Creerys illustrate, labor turnover is resistant to most attempts to reduce it, since it is a problem with multiple causes. Their work serves as an important guidepost to those confronted with this relatively new problem in financial institutions.
