Ray Fitzpatrick is Senior Research Fellow, Nuffield College, Oxford and Emeritus Professor of Public Health and Primary Care, University of Oxford. He continues with NIHR-funded research into the quality and outcomes of health and care services especially for people with long term conditions. Graham Scambler is Emeritus Professor of Sociology at UCL, UK.

• 1. Introduction Part 1: Illness and Help Seeking 2. Lay Concepts of Illness 3. The Illness Iceberg and Aspects of Consulting Behaviour 4. Social Class, Ethnicity, and Illness Part 2: The Experience of Treatment 5. Communicating with Patients 6. Compliance 7. Anxiety, Hospitalization and Surgery 8. Satisfaction with Health Care 9. The Psychological Consequences of Cerebrovascular Accident and Head Injury 10. Perceiving and Coping With Stigmatizing Illness 11. Coping with Terminal Illness.

Ray Fitzpatrick is Senior Research Fellow, Nuffield College, Oxford and Emeritus Professor of Public Health and Primary Care, University of Oxford. He continues with NIHR-funded research into the quality and outcomes of health and care services especially for people with long term conditions. Graham Scambler is Emeritus Professor of Sociology at UCL, UK.

• 1. Introduction Part 1: Illness and Help Seeking 2. Lay Concepts of Illness 3. The Illness Iceberg and Aspects of Consulting Behaviour 4. Social Class, Ethnicity, and Illness Part 2: The Experience of Treatment 5. Communicating with Patients 6. Compliance 7. Anxiety, Hospitalization and Surgery 8. Satisfaction with Health Care 9. The Psychological Consequences of Cerebrovascular Accident and Head Injury 10. Perceiving and Coping With Stigmatizing Illness 11. Coping with Terminal Illness.

Ray Fitzpatrick is Senior Research Fellow, Nuffield College, Oxford and Emeritus Professor of Public Health and Primary Care, University of Oxford. He continues with NIHR-funded research into the quality and outcomes of health and care services especially for people with long term conditions. Graham Scambler is Emeritus Professor of Sociology at UCL, UK.

• 1. Introduction Part 1: Illness and Help Seeking 2. Lay Concepts of Illness 3. The Illness Iceberg and Aspects of Consulting Behaviour 4. Social Class, Ethnicity, and Illness Part 2: The Experience of Treatment 5. Communicating with Patients 6. Compliance 7. Anxiety, Hospitalization and Surgery 8. Satisfaction with Health Care 9. The Psychological Consequences of Cerebrovascular Accident and Head Injury 10. Perceiving and Coping With Stigmatizing Illness 11. Coping with Terminal Illness.