Amanda Martin is a Radiography Consultant and Lecturer, University of Cumbria, UKPeter Hogg is Professor Emeritus, University of Salford, UKPhilip Webster is a Technical Advisor to Alliance Medical Limited, UKLouise Kemp is a Workforce, Training and Projects Manager, previous PACS Manager and Service Lead, UKLesley Wright is a Healthcare Systems Engineer and Diagnostic Specialist Advisor, UKSeries Editor: A. Stewart Whitley is currently Radiology Advisor, UK Radiology Advisory Services, Preston, Lancashire, UK and Former Director of Professional Practice for the International Society of Radiographers and Radiological Technologists (ISRRT)

• Section 1 - IntroductionChapter 1 Leadership in healthcareChapter 2 Health and Social Care structuresSection 2 - Resource Management – Financial, Human and Physical Assets Chapter 3 Healthcare BudgetsChapter 4 Workforce planningChapter 5 Recruitment and retentionChapter 6 Staff engagementChapter 7 Managing attendance and poor performanceChapter 8 Procurement and Asset ManagementChapter 9 Business case developmentSection 3 – Service DevelopmentChapter 10 Continuous Quality ImprovementChapter 11 Service user involvementChapter 12 Research, Clinical Audit and Service Evaluation in PracticeSection 4 - Safety in Healthcare ProvisionChapter 13 Developing a Safety CultureChapter 14 Managing the EnvironmentChapter 15 Risk and Incident ManagementChapter 16 InformaticsChapter 17 Emergency Preparedness, Resilience and ResponseIndex

Amanda Martin is a Radiography Consultant and Lecturer, University of Cumbria, UKPeter Hogg is Professor Emeritus, University of Salford, UKPhilip Webster is a Technical Advisor to Alliance Medical Limited, UKLouise Kemp is a Workforce, Training and Projects Manager, previous PACS Manager and Service Lead, UKLesley Wright is a Healthcare Systems Engineer and Diagnostic Specialist Advisor, UKSeries Editor: A. Stewart Whitley is currently Radiology Advisor, UK Radiology Advisory Services, Preston, Lancashire, UK and Former Director of Professional Practice for the International Society of Radiographers and Radiological Technologists (ISRRT)

• Section 1 - IntroductionChapter 1 Leadership in healthcareChapter 2 Health and Social Care structuresSection 2 - Resource Management – Financial, Human and Physical Assets Chapter 3 Healthcare BudgetsChapter 4 Workforce planningChapter 5 Recruitment and retentionChapter 6 Staff engagementChapter 7 Managing attendance and poor performanceChapter 8 Procurement and Asset ManagementChapter 9 Business case developmentSection 3 – Service DevelopmentChapter 10 Continuous Quality ImprovementChapter 11 Service user involvementChapter 12 Research, Clinical Audit and Service Evaluation in PracticeSection 4 - Safety in Healthcare ProvisionChapter 13 Developing a Safety CultureChapter 14 Managing the EnvironmentChapter 15 Risk and Incident ManagementChapter 16 InformaticsChapter 17 Emergency Preparedness, Resilience and ResponseIndex

Amanda Martin is a Radiography Consultant and Lecturer, University of Cumbria, UKPeter Hogg is Professor Emeritus, University of Salford, UKPhilip Webster is a Technical Advisor to Alliance Medical Limited, UKLouise Kemp is a Workforce, Training and Projects Manager, previous PACS Manager and Service Lead, UKLesley Wright is a Healthcare Systems Engineer and Diagnostic Specialist Advisor, UKSeries Editor: A. Stewart Whitley is currently Radiology Advisor, UK Radiology Advisory Services, Preston, Lancashire, UK and Former Director of Professional Practice for the International Society of Radiographers and Radiological Technologists (ISRRT)

• Section 1 - IntroductionChapter 1 Leadership in healthcareChapter 2 Health and Social Care structuresSection 2 - Resource Management – Financial, Human and Physical Assets Chapter 3 Healthcare BudgetsChapter 4 Workforce planningChapter 5 Recruitment and retentionChapter 6 Staff engagementChapter 7 Managing attendance and poor performanceChapter 8 Procurement and Asset ManagementChapter 9 Business case developmentSection 3 – Service DevelopmentChapter 10 Continuous Quality ImprovementChapter 11 Service user involvementChapter 12 Research, Clinical Audit and Service Evaluation in PracticeSection 4 - Safety in Healthcare ProvisionChapter 13 Developing a Safety CultureChapter 14 Managing the EnvironmentChapter 15 Risk and Incident ManagementChapter 16 InformaticsChapter 17 Emergency Preparedness, Resilience and ResponseIndex