Rajat K Baisya, Professor and Head (Retired), Department of Management Studies, Indian Institute of Technology Delhi, is an internationally acclaimed management consultant and academician. Prior to this, he was President and CEO of Emami Group of Companies and Vice President-Business Development of Reckitt Benckiser. He served as Director on the board of Public Sector Undertakings and MNCs. He brings in unique experience from academics, industry and entrepreneurs. Professor Baisya is Chairman and Managing Director of Strategic Consulting Group Pvt Ltd, President of Project & Technology Management Foundation, a Fellow of the World Academy of Productivity Sciences (Canada) and an Academic Fellow of the International Council of Management Consulting Institutes (ICMCI).

‘The performance of supply chain management determines the performance of the corporation itself. In retail and wholesale industries, the effectiveness of supply chain and logistics management holds the key to provide competitive advantage. This book addresses the core issues and helps the students and practitioners to take an integrated view of supply chain management areas of making decisions in a business. The book deals with global supply chain and performance management for developing a sustainable and competitive supply chain in a highly dynamic and unpredictable business environment, and discusses the subject taking many practical examples and cases to provide the key insights. I am happy to see that Dr Rajat K Baisya, who has helped us in setting up our Indian operation, has written a book on this important subject which is expected to be extremely useful for the students, researchers and professionals. I am happy to recommend this book’.Charles Wilson, Former Chief Executive Officer, Booker – Tesco PLC, UK‘It is refreshing to see an interesting book on supply chain and logistics management by Professor Baisya, who has established himself as a management educator, corporate consultant and wonderful trainer, besides a writer of substance. In this book, Professor Baisya has innovatively combined his field research and corporate experience in giving a unique perspective to SCM and logistics. Pedagogically rich, the book includes many short real-life cases, sections on benchmarking supply chain, sustainable SCM and decision criteria to resolve key issues in managing complexity in distribution management. The book also highlights performance management issues in the supply chain. Looking at the emerging global scenario, there is a chapter on "Global Logistics Value Chain Management", which is highly contemporary and relevant to the theme of the book. I am sure the book will provide a good companion to those who are in search of innovative and real-life practices, to improve the bottom line’.Dr S. G. Deshmukh, Former Director, Atal Bihari Vajpayee Indian Institute of Information Technology and Management, Gwalior, India; Professor of SCM, Department of Mechanical Engineering, IIT Delhi, Delhi, India‘Supply chain management is one of the most important functions that offers the opportunities for cost competitiveness in businesses to be efficient and effective in delivering organizational performance. But that requires engaging every member in the chain to collaborate to deliver the end objective and constantly improving upon it using technology to be globally competitive. Professor Rajat K Baisya with his excellent academic as well as very rich industrial background as a practitioner has beautifully combined SCM and logistics and discussed in this new book with cases and illustrations to drive the latest concepts on the subject. The book will be a rich resource for the practitioners, researchers and students of SCM’.Bojan Rosi, Professor of Supply Chain Management, Faculty of Logistics, University of Maribor, Maribor, Slovenia

• Lists of FiguresList of Tables Foreword Preface Acknowledgements List of Abbreviations About the Author 1 Understanding the Supply Chain: The Core Concepts 2 Evolution of Integrated Supply Chain and Logistics Management 3 Demand Estimation in a Supply Chain 4 Warehousing and Distribution Management: Complexity and Challenges 5 Managing Inventory for Satisfying Customer Demand 6 Transportation 7 Total Logistics Cost Management for Competitive Advantage 8 Sustainable Transport Logistics and Supply Chain 9 Global Logistics Value Chain Management10 Sourcing Decision in Global Supply Chain Management 11 Supply Chain Performance Management 12 Benchmarking Supply Chain Performance Index

Rajat K Baisya, Professor and Head (Retired), Department of Management Studies, Indian Institute of Technology Delhi, is an internationally acclaimed management consultant and academician. Prior to this, he was President and CEO of Emami Group of Companies and Vice President-Business Development of Reckitt Benckiser. He served as Director on the board of Public Sector Undertakings and MNCs. He brings in unique experience from academics, industry and entrepreneurs. Professor Baisya is Chairman and Managing Director of Strategic Consulting Group Pvt Ltd, President of Project & Technology Management Foundation, a Fellow of the World Academy of Productivity Sciences (Canada) and an Academic Fellow of the International Council of Management Consulting Institutes (ICMCI).

‘The performance of supply chain management determines the performance of the corporation itself. In retail and wholesale industries, the effectiveness of supply chain and logistics management holds the key to provide competitive advantage. This book addresses the core issues and helps the students and practitioners to take an integrated view of supply chain management areas of making decisions in a business. The book deals with global supply chain and performance management for developing a sustainable and competitive supply chain in a highly dynamic and unpredictable business environment, and discusses the subject taking many practical examples and cases to provide the key insights. I am happy to see that Dr Rajat K Baisya, who has helped us in setting up our Indian operation, has written a book on this important subject which is expected to be extremely useful for the students, researchers and professionals. I am happy to recommend this book’.Charles Wilson, Former Chief Executive Officer, Booker – Tesco PLC, UK‘It is refreshing to see an interesting book on supply chain and logistics management by Professor Baisya, who has established himself as a management educator, corporate consultant and wonderful trainer, besides a writer of substance. In this book, Professor Baisya has innovatively combined his field research and corporate experience in giving a unique perspective to SCM and logistics. Pedagogically rich, the book includes many short real-life cases, sections on benchmarking supply chain, sustainable SCM and decision criteria to resolve key issues in managing complexity in distribution management. The book also highlights performance management issues in the supply chain. Looking at the emerging global scenario, there is a chapter on "Global Logistics Value Chain Management", which is highly contemporary and relevant to the theme of the book. I am sure the book will provide a good companion to those who are in search of innovative and real-life practices, to improve the bottom line’.Dr S. G. Deshmukh, Former Director, Atal Bihari Vajpayee Indian Institute of Information Technology and Management, Gwalior, India; Professor of SCM, Department of Mechanical Engineering, IIT Delhi, Delhi, India‘Supply chain management is one of the most important functions that offers the opportunities for cost competitiveness in businesses to be efficient and effective in delivering organizational performance. But that requires engaging every member in the chain to collaborate to deliver the end objective and constantly improving upon it using technology to be globally competitive. Professor Rajat K Baisya with his excellent academic as well as very rich industrial background as a practitioner has beautifully combined SCM and logistics and discussed in this new book with cases and illustrations to drive the latest concepts on the subject. The book will be a rich resource for the practitioners, researchers and students of SCM’.Bojan Rosi, Professor of Supply Chain Management, Faculty of Logistics, University of Maribor, Maribor, Slovenia

• Lists of FiguresList of Tables Foreword Preface Acknowledgements List of Abbreviations About the Author 1 Understanding the Supply Chain: The Core Concepts 2 Evolution of Integrated Supply Chain and Logistics Management 3 Demand Estimation in a Supply Chain 4 Warehousing and Distribution Management: Complexity and Challenges 5 Managing Inventory for Satisfying Customer Demand 6 Transportation 7 Total Logistics Cost Management for Competitive Advantage 8 Sustainable Transport Logistics and Supply Chain 9 Global Logistics Value Chain Management10 Sourcing Decision in Global Supply Chain Management 11 Supply Chain Performance Management 12 Benchmarking Supply Chain Performance Index

Rajat K Baisya, Professor and Head (Retired), Department of Management Studies, Indian Institute of Technology Delhi, is an internationally acclaimed management consultant and academician. Prior to this, he was President and CEO of Emami Group of Companies and Vice President-Business Development of Reckitt Benckiser. He served as Director on the board of Public Sector Undertakings and MNCs. He brings in unique experience from academics, industry and entrepreneurs. Professor Baisya is Chairman and Managing Director of Strategic Consulting Group Pvt Ltd, President of Project & Technology Management Foundation, a Fellow of the World Academy of Productivity Sciences (Canada) and an Academic Fellow of the International Council of Management Consulting Institutes (ICMCI).

‘The performance of supply chain management determines the performance of the corporation itself. In retail and wholesale industries, the effectiveness of supply chain and logistics management holds the key to provide competitive advantage. This book addresses the core issues and helps the students and practitioners to take an integrated view of supply chain management areas of making decisions in a business. The book deals with global supply chain and performance management for developing a sustainable and competitive supply chain in a highly dynamic and unpredictable business environment, and discusses the subject taking many practical examples and cases to provide the key insights. I am happy to see that Dr Rajat K Baisya, who has helped us in setting up our Indian operation, has written a book on this important subject which is expected to be extremely useful for the students, researchers and professionals. I am happy to recommend this book’.Charles Wilson, Former Chief Executive Officer, Booker – Tesco PLC, UK‘It is refreshing to see an interesting book on supply chain and logistics management by Professor Baisya, who has established himself as a management educator, corporate consultant and wonderful trainer, besides a writer of substance. In this book, Professor Baisya has innovatively combined his field research and corporate experience in giving a unique perspective to SCM and logistics. Pedagogically rich, the book includes many short real-life cases, sections on benchmarking supply chain, sustainable SCM and decision criteria to resolve key issues in managing complexity in distribution management. The book also highlights performance management issues in the supply chain. Looking at the emerging global scenario, there is a chapter on "Global Logistics Value Chain Management", which is highly contemporary and relevant to the theme of the book. I am sure the book will provide a good companion to those who are in search of innovative and real-life practices, to improve the bottom line’.Dr S. G. Deshmukh, Former Director, Atal Bihari Vajpayee Indian Institute of Information Technology and Management, Gwalior, India; Professor of SCM, Department of Mechanical Engineering, IIT Delhi, Delhi, India‘Supply chain management is one of the most important functions that offers the opportunities for cost competitiveness in businesses to be efficient and effective in delivering organizational performance. But that requires engaging every member in the chain to collaborate to deliver the end objective and constantly improving upon it using technology to be globally competitive. Professor Rajat K Baisya with his excellent academic as well as very rich industrial background as a practitioner has beautifully combined SCM and logistics and discussed in this new book with cases and illustrations to drive the latest concepts on the subject. The book will be a rich resource for the practitioners, researchers and students of SCM’.Bojan Rosi, Professor of Supply Chain Management, Faculty of Logistics, University of Maribor, Maribor, Slovenia

• Lists of FiguresList of Tables Foreword Preface Acknowledgements List of Abbreviations About the Author 1 Understanding the Supply Chain: The Core Concepts 2 Evolution of Integrated Supply Chain and Logistics Management 3 Demand Estimation in a Supply Chain 4 Warehousing and Distribution Management: Complexity and Challenges 5 Managing Inventory for Satisfying Customer Demand 6 Transportation 7 Total Logistics Cost Management for Competitive Advantage 8 Sustainable Transport Logistics and Supply Chain 9 Global Logistics Value Chain Management10 Sourcing Decision in Global Supply Chain Management 11 Supply Chain Performance Management 12 Benchmarking Supply Chain Performance Index