John Gattorna is one of the few people who have been continuously engaged in the evolution of supply chain thinking, from the early days of 'physical distribution management' (1975), through 'logistics management' (1980s/1990s), to the current 'supply chain management' era (1990s/2000s). Over the last 25 years, John has taught and researched at several universities around the world, consulted to many major multinational corporations, and published widely on the emerging subject of 'supply chains'. Indeed, John is generally regarded as one of the world's thought leaders in the supply chain management field, and continues to be much sought after as a keynote speaker on the international conference circuit.

'...this collection of articles provides readers with helpful structures for thinking about and forming a coherent strategy for a very complex management philosophy.' Supply Chain Management '...it is indispensable for anyone working in the field, or whose work depends on sound supply chain management by others; which covers most of us.' Change Management Website 'This handbook offers strong conceptual and operational bases for designing and implementing supply chain networks in the twenty-first century. The elements that are so essential to supply chain management are well presented. The deeper into the book, the clearer it offers an avalanche of reference frameworks. Those conceptual models can help us to better understand the interrelationships between the supply chain parameters, operational intents, and physical movements and processes. The frameworks and models presented therefore could be used to better manage supply chain networks.' International Journal of Quality and Reliability Management

• Contents: Foreword, Gregory Owens; Introduction and frameworks, John L. Gattorna. Supply Chains in the Context of Customers and Strategy: The challenging new operating environment and size of the prize, John L. Gattorna; Formulating a supply chain vision, John L. Gattorna and Ming Tang; Developing an aligned supply chain operating strategy, Ming Tang and John L. Gattorna; Operating strategy: configuring segmented supply chains, Geoffrey Thomas and Ming Tang; Customer relationship management capabilities in a supply chain context, Stephen F. Dull, David N. Morris, Timothy Stephens and Mark T. Wolfe; The impact of pricing on supply chains, Greg Cudahy; Trading terms and customer account profitability, Cameron H. Hall; Contents. Operational Excellence: Supply chain network optimization modeling, Stephen N. Wagner, Jamie M. Bolton and Linda Nuthall; Supply chain diagnostics, Douglas W. Allvine and Trevor Gore; Manufacturing strategy for supply chains, Mark Reynolds; Six Sigma - improving the quality of business, Richard D. Schleusener and Andrew J. Berger; Distribution operations - design for excellence, David R. Olson; Integrated transportation management, Brooks A. Bentz; Forecasting and demand planning, Scott F. Githens; Inventory management, Geremy J. Heath and Alister Danks; Service parts management, Olaf Schatteman and Jonathan Wright; Supply chain financial performance measurement, David Walters; Supply chain performance measures and systems, Linda Nuthall; Reverse logistics, Olaf Schatteman. Supply Chain Integration and Collaboration: Creating agile supply chains, Martin Christopher; Supply chain structures to deliver value, Michael G. Mikurak and Jonathan D. Whitaker; Supply chain planning, Dennis Theis, Craig Millis, David Kennedy and Mark Pearson; Strategic sourcing and procurement, Jeffrey S. Russell and Neeraj Thukral; Securing immediate benefits from e-sourcing, Brett Campbell and Anthony Du Preez; Industry-level collaboration through ECR, Garry O'Sull

John Gattorna is one of the few people who have been continuously engaged in the evolution of supply chain thinking, from the early days of 'physical distribution management' (1975), through 'logistics management' (1980s/1990s), to the current 'supply chain management' era (1990s/2000s). Over the last 25 years, John has taught and researched at several universities around the world, consulted to many major multinational corporations, and published widely on the emerging subject of 'supply chains'. Indeed, John is generally regarded as one of the world's thought leaders in the supply chain management field, and continues to be much sought after as a keynote speaker on the international conference circuit.

'...this collection of articles provides readers with helpful structures for thinking about and forming a coherent strategy for a very complex management philosophy.' Supply Chain Management '...it is indispensable for anyone working in the field, or whose work depends on sound supply chain management by others; which covers most of us.' Change Management Website 'This handbook offers strong conceptual and operational bases for designing and implementing supply chain networks in the twenty-first century. The elements that are so essential to supply chain management are well presented. The deeper into the book, the clearer it offers an avalanche of reference frameworks. Those conceptual models can help us to better understand the interrelationships between the supply chain parameters, operational intents, and physical movements and processes. The frameworks and models presented therefore could be used to better manage supply chain networks.' International Journal of Quality and Reliability Management

• Contents: Foreword, Gregory Owens; Introduction and frameworks, John L. Gattorna. Supply Chains in the Context of Customers and Strategy: The challenging new operating environment and size of the prize, John L. Gattorna; Formulating a supply chain vision, John L. Gattorna and Ming Tang; Developing an aligned supply chain operating strategy, Ming Tang and John L. Gattorna; Operating strategy: configuring segmented supply chains, Geoffrey Thomas and Ming Tang; Customer relationship management capabilities in a supply chain context, Stephen F. Dull, David N. Morris, Timothy Stephens and Mark T. Wolfe; The impact of pricing on supply chains, Greg Cudahy; Trading terms and customer account profitability, Cameron H. Hall; Contents. Operational Excellence: Supply chain network optimization modeling, Stephen N. Wagner, Jamie M. Bolton and Linda Nuthall; Supply chain diagnostics, Douglas W. Allvine and Trevor Gore; Manufacturing strategy for supply chains, Mark Reynolds; Six Sigma - improving the quality of business, Richard D. Schleusener and Andrew J. Berger; Distribution operations - design for excellence, David R. Olson; Integrated transportation management, Brooks A. Bentz; Forecasting and demand planning, Scott F. Githens; Inventory management, Geremy J. Heath and Alister Danks; Service parts management, Olaf Schatteman and Jonathan Wright; Supply chain financial performance measurement, David Walters; Supply chain performance measures and systems, Linda Nuthall; Reverse logistics, Olaf Schatteman. Supply Chain Integration and Collaboration: Creating agile supply chains, Martin Christopher; Supply chain structures to deliver value, Michael G. Mikurak and Jonathan D. Whitaker; Supply chain planning, Dennis Theis, Craig Millis, David Kennedy and Mark Pearson; Strategic sourcing and procurement, Jeffrey S. Russell and Neeraj Thukral; Securing immediate benefits from e-sourcing, Brett Campbell and Anthony Du Preez; Industry-level collaboration through ECR, Garry O'Sull

John Gattorna is one of the few people who have been continuously engaged in the evolution of supply chain thinking, from the early days of 'physical distribution management' (1975), through 'logistics management' (1980s/1990s), to the current 'supply chain management' era (1990s/2000s). Over the last 25 years, John has taught and researched at several universities around the world, consulted to many major multinational corporations, and published widely on the emerging subject of 'supply chains'. Indeed, John is generally regarded as one of the world's thought leaders in the supply chain management field, and continues to be much sought after as a keynote speaker on the international conference circuit.

'...this collection of articles provides readers with helpful structures for thinking about and forming a coherent strategy for a very complex management philosophy.' Supply Chain Management '...it is indispensable for anyone working in the field, or whose work depends on sound supply chain management by others; which covers most of us.' Change Management Website 'This handbook offers strong conceptual and operational bases for designing and implementing supply chain networks in the twenty-first century. The elements that are so essential to supply chain management are well presented. The deeper into the book, the clearer it offers an avalanche of reference frameworks. Those conceptual models can help us to better understand the interrelationships between the supply chain parameters, operational intents, and physical movements and processes. The frameworks and models presented therefore could be used to better manage supply chain networks.' International Journal of Quality and Reliability Management

• Contents: Foreword, Gregory Owens; Introduction and frameworks, John L. Gattorna. Supply Chains in the Context of Customers and Strategy: The challenging new operating environment and size of the prize, John L. Gattorna; Formulating a supply chain vision, John L. Gattorna and Ming Tang; Developing an aligned supply chain operating strategy, Ming Tang and John L. Gattorna; Operating strategy: configuring segmented supply chains, Geoffrey Thomas and Ming Tang; Customer relationship management capabilities in a supply chain context, Stephen F. Dull, David N. Morris, Timothy Stephens and Mark T. Wolfe; The impact of pricing on supply chains, Greg Cudahy; Trading terms and customer account profitability, Cameron H. Hall; Contents. Operational Excellence: Supply chain network optimization modeling, Stephen N. Wagner, Jamie M. Bolton and Linda Nuthall; Supply chain diagnostics, Douglas W. Allvine and Trevor Gore; Manufacturing strategy for supply chains, Mark Reynolds; Six Sigma - improving the quality of business, Richard D. Schleusener and Andrew J. Berger; Distribution operations - design for excellence, David R. Olson; Integrated transportation management, Brooks A. Bentz; Forecasting and demand planning, Scott F. Githens; Inventory management, Geremy J. Heath and Alister Danks; Service parts management, Olaf Schatteman and Jonathan Wright; Supply chain financial performance measurement, David Walters; Supply chain performance measures and systems, Linda Nuthall; Reverse logistics, Olaf Schatteman. Supply Chain Integration and Collaboration: Creating agile supply chains, Martin Christopher; Supply chain structures to deliver value, Michael G. Mikurak and Jonathan D. Whitaker; Supply chain planning, Dennis Theis, Craig Millis, David Kennedy and Mark Pearson; Strategic sourcing and procurement, Jeffrey S. Russell and Neeraj Thukral; Securing immediate benefits from e-sourcing, Brett Campbell and Anthony Du Preez; Industry-level collaboration through ECR, Garry O'Sull