E-bok, Engelska, 2002
Practical Guide to Call Center Technology
Select the Right Systems for Total Customer Satisfaction
Av Andrew Waite
874 kr
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Beskrivning
Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording
Produktinformation
- Utgivningsdatum: 2002-01-02
- Språk: Engelska
- Filformat: EPUB
- Kopieringsskydd: LCP
- ISBN: 9781040158876
- Förlag: CRC Press
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