Shoji Shiba is currently a Visiting Professor at MIT, where he teaches graduate courses at the Sloan School of Management and in the Leaders for Manufacturing Program. Until 2000, he also was Professor of Business Administration and Dean of the School of Applied International Studies of Tokiwa University in Japan. Shoji Shiba also is Professor Emeritus of Tsukuha University in and also was an Adjunct Professor an earlier stay at MIT. In 1989 Dr. Shiba helped establish the Center for Quality of Management. David Walden earned an undergraduate degree in mathematics at San Francisco State College and did graduate study in computer science at MIT. After college, he worked at MIT Lincoln Laboratory, Norsk Data (Oslo, Norway), and Bolt Beranek and Newman Inc. (Cambridge, Massachusetts). Since retiring from business, Mr. Walden has served in part-time positions with the non-profit Center for Quality of Management (CQM) and at the MIT Sloan School of Business where he was a Senior Lecturer. Mr. Walden is a frequent author, speaker, and editor on various technical and management topics. In 1990, Mr. Walden was a member of the team of executives from Boston area companies that designed the operation of the CQM.

• List of Cases, Preface, Acknowledgments, Introduction: BUSINESS EVOLUTION, The Second Revolution: CONTINUOUS IMPROVEMENT, The Third Revolution: TOTAL PARTICIPATION, The Fourth Revolution: SOCIETAL NETWORKING, Afterword, About the Authors, References, Index

Shoji Shiba is currently a Visiting Professor at MIT, where he teaches graduate courses at the Sloan School of Management and in the Leaders for Manufacturing Program. Until 2000, he also was Professor of Business Administration and Dean of the School of Applied International Studies of Tokiwa University in Japan. Shoji Shiba also is Professor Emeritus of Tsukuha University in and also was an Adjunct Professor an earlier stay at MIT. In 1989 Dr. Shiba helped establish the Center for Quality of Management. David Walden earned an undergraduate degree in mathematics at San Francisco State College and did graduate study in computer science at MIT. After college, he worked at MIT Lincoln Laboratory, Norsk Data (Oslo, Norway), and Bolt Beranek and Newman Inc. (Cambridge, Massachusetts). Since retiring from business, Mr. Walden has served in part-time positions with the non-profit Center for Quality of Management (CQM) and at the MIT Sloan School of Business where he was a Senior Lecturer. Mr. Walden is a frequent author, speaker, and editor on various technical and management topics. In 1990, Mr. Walden was a member of the team of executives from Boston area companies that designed the operation of the CQM.

• List of Cases, Preface, Acknowledgments, Introduction: BUSINESS EVOLUTION, The Second Revolution: CONTINUOUS IMPROVEMENT, The Third Revolution: TOTAL PARTICIPATION, The Fourth Revolution: SOCIETAL NETWORKING, Afterword, About the Authors, References, Index

Shoji Shiba is currently a Visiting Professor at MIT, where he teaches graduate courses at the Sloan School of Management and in the Leaders for Manufacturing Program. Until 2000, he also was Professor of Business Administration and Dean of the School of Applied International Studies of Tokiwa University in Japan. Shoji Shiba also is Professor Emeritus of Tsukuha University in and also was an Adjunct Professor an earlier stay at MIT. In 1989 Dr. Shiba helped establish the Center for Quality of Management. David Walden earned an undergraduate degree in mathematics at San Francisco State College and did graduate study in computer science at MIT. After college, he worked at MIT Lincoln Laboratory, Norsk Data (Oslo, Norway), and Bolt Beranek and Newman Inc. (Cambridge, Massachusetts). Since retiring from business, Mr. Walden has served in part-time positions with the non-profit Center for Quality of Management (CQM) and at the MIT Sloan School of Business where he was a Senior Lecturer. Mr. Walden is a frequent author, speaker, and editor on various technical and management topics. In 1990, Mr. Walden was a member of the team of executives from Boston area companies that designed the operation of the CQM.

• List of Cases, Preface, Acknowledgments, Introduction: BUSINESS EVOLUTION, The Second Revolution: CONTINUOUS IMPROVEMENT, The Third Revolution: TOTAL PARTICIPATION, The Fourth Revolution: SOCIETAL NETWORKING, Afterword, About the Authors, References, Index