Transformative HR

John Boudreau is professor of Management and Organization at the Marshall School of Business and research director, Center for Effective Organizations, at University of Southern California. He is author of over sixty publications and is featured in Harvard Business Review, The Wall Street Journal, Fortune, and BusinessWeek. Ravin Jesuthasan, CFA, is managing director and Global Practice Leader for Towers Watson's Talent Management Practice. He was recognized as one of the Top 25 most influential consultants in the world and has been featured extensively in CNN, CNBC, The Wall Street Journal, BusinessWeek, and Fortune.

• Acknowledgments ixIntroduction: The Promise of Evidence-Based Change xiPart One: The Five Principles of Evidence-Based Change 11. Information Overload or Persuasive Analytics? 32. Where Are Your Pivotal Talent Segments? 273. Risk: Is It Just a Four-Letter Word? 494. Your HR Portfolio: Is It Less Than the Sum of Its Parts? 775. “Spreading Peanut Butter” or Optimizing Investments? 95Part Two: Six In-Depth Cases of Evidence-Based Change 1136. Royal Bank of Canada’s HR Partnership 1157. Coca-Cola Combines Passion and Rigor 1358. Khazanah Nasional’s Pursuit of Nation Building 1499. IBM’s Workforce Management Initiative 16910. Ameriprise Financial Reinvents Its HR Function 18511. Royal Bank of Scotland Proves People Matter 203Conclusion: Reflections on What We’ve Learned 221Appendix: Summary of Lessons Learned 233References 241About the Authors 243Index 245