Cultural Agility

Paula Caligiuri, Ph.D., is a professor of human resource management at Rutgers University, a work psychologist, and regularly appears as an expert guest on CNN. Listed among the top 50 most prolific authors in the field of international business, she is a frequent speaker and sought-out consultant for organizations in the United States, Asia, Australia, and Europe. She is the author of three books and the HR area editor for the top-ranked Journal of International Business Studies.

• Preface xiiiAcknowledgments xviiPart 1: Introduction: The Basics of Cultural Agility 1Chapter 1: What is Cultural Agility—And Why is It So Crucial Today? 3Cultural Agility: A Mega-Competency with Three Levels 4The Need for Speed in Building a Pipeline of Culturally Agile Professionals 7Barriers to Creating a Pipeline of Culturally Agile Professionals 10Take Action 18Part 2: Who is Culturally Agile? 21Chapter 2: Three Cross-Cultural Competencies Affecting Culturally Agile Responses 23The Cultural Agility Competency Framework: Twelve Key Competencies 24How the Competencies Affecting Behavioral Responses are Different 26Competencies Affecting Behavioral Responses in Cross-Cultural Contexts 26Take Action 46Chapter 3: Nine Cross-Cultural Competencies Affecting Success of Culturally Agile Professionals 47Three Competencies Affecting Psychological Ease in Cross-Cultural Situations 48Three Competencies Affecting Cross-Cultural Interactions 53Three Competencies Affecting Global Business Decisions 59Take Action 64Part 3: Attract and Select the Most Culturally Agile Talent 67Chapter 4: Attracting and Recruiting for Cultural Agility 69Finding Culturally Agile Professionals 74Attracting Culturally Agile Professionals 82Creating the Employee Value Proposition for Culturally Agile Professionals 89Take Action 92Chapter 5: Assessing and Selecting for Cultural Agility 95Résumé Screening 98Foreign Language Assessment 100Knowledge Assessment 102Personality Assessment 103Interview 108Self-Assessment 113Take Action 115Part 4: Train and Develop Culturally Agile Talent 117Chapter 6: Building The Foundation for Cultural Agility with Cross-Cultural Training 119What to Include in a Cross-Cultural Training Program 121Delivery Methods for Cross-Cultural Training 128Language Training 132Timing and Sequencing of Cross-Cultural Training 133Readiness for Cross-Cultural Training 134Evaluating the Effectiveness of Cross-Cultural Training 135Take Action 140Chapter 7: Crafting Developmental Cross-Cultural Experiences to Increase Cultural Agility 141How Cross-Cultural Experiences Become Developmental 143Suggestions for Developmental Cross-Cultural Experiences 150Take Action 156Chapter 8: Developing Cultural Agility Through International Assignments 157International Assignment Goals and Cultural Agility 161Using Strategic Global Mobility Practices to Build Cultural Agility 164Take Action 182Part 5: Conclusion: Leadership and Organizational Factors 183Chapter 9: Managing and Leading to Build Cultural Agility in the Workforce 185Your Organization’s Readiness for Cultural Agility Practices 187Leadership Practices to Foster a Culturally Agile Organizational Culture 191HR’s Role in Building the Culturally Agile Workforce 195Your Cultural Agility 205Take Action 205Stay Connected to Learn More 206Appendix: Lists to Assess Your Organization’s Global Employer Image 207Notes 219About the Author 231Index 233