Transforming IT Culture

How to Use Social Intelligence, Human Factors, and Collaboration to Create an IT Department That Outperforms

AvFrank Wander

Inbunden, Engelska, 2013

Del 579 i serien Wiley CIO

364 kr

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Beskrivning

Practical, proven guidance for transforming the culture of any IT department As more and more jobs are outsourced, and the economy continues to struggle, people are looking for an alternative to the greed-driven, selfish leadership that has resulted in corporations where the workers are treated as interchangeable parts. This book shows how the human factors can be used to unlock higher returns on human capital such that workers are no longer interchangeable parts, but assets that are cared about and grown. Refreshingly innovative, Transforming IT Culture shows how neuroscientific and psychological research can be applied in the IT workplace to unleash a vast pool of untapped potential. Written by an expert on IT culture transformationConsiders the widespread "cultural blindness" in business today, and how it can be addressedDraws on the author's repeated success transforming IT divisions across major corporations by applying the human factorsExplains why social intelligence, human factors, and collaboration are the source of harmony, shared learning, mutual respect, and value creationEmployees want positive change in business, something to stop the downward spiral we are on, both financially and emotionally. Transforming IT Culture shows how the essential ingredient to any high performing IT department is a culture where employees are valued and managed to their strengths. Using the Information Technology profession as a lens through which we can understand knowledge worker productivity and how to seriously improve it, this important new book reveals why Collaborative Social Systems are essential to every organization.

Produktinformation

Utgivningsdatum:2013-04-05
Mått:155 x 231 x 25 mm
Vikt:400 g
Format:Inbunden
Språk:Engelska
Serie:Wiley CIO
Antal sidor:224
Förlag:John Wiley & Sons Inc
ISBN:9781118436530

Utforska kategorier

Ledarskapsböcker inom Ekonomi och Ledarskap
Systemvetenskap och AI inom Data och IT
Affärsstrategi inom Ekonomi och Ledarskap

Mer om författaren

FRANK WANDER is founder and CEO of the IT Excellence Institute, an organization dedicated to answering Peter Drucker's challenge to increase the productivity of knowledge workers. Prior to starting the Institute, Frank was CIO at Guardian Life for more than five years, transforming the culture and capability of IT to deliver business projects on time and on budget, across 90% of its portfolio. He is a highly sought-after speaker at leading IT industry events, contributes articles to CIO Magazine and Computerworld, and has been featured in the Wall Street Journal.

Innehållsförteckning

Foreword XiAcknowledgments XiiiIntroduction 1The Passing of an Era 2A New Era Brings a New Focus 3A Quick Book Tour 6Note 10CHAPTER 1 A Shining Light: The Blind Spot Revealed 11A Race to the Bottom 12Human Understanding Enters the Workplace 13We Have Been Taught Not to See or Feel 15Unlocking Human Potential 16Dawn of a New Productivity Model 17Working Social 19The Social System Is the Factory 20Notes 21CHAPTER 2 Corporate America’s IT Organization: Failure Is All Too Common 23Still Broken after All These Years 24Unfortunately, the Truth Is Worse 29If We Would Just Embrace and Trust Our People 30Offshore Outsourcing: A Deeper Look 33Notes 36CHAPTER 3 Workers as Machines: A Social Pathology 37He’s a Good Hand 37The Machine Age: Still Felt Today 38Birth of Corporate Easter Islands 41Our Human Resource Practices Remain Primitive 41Selectively Continue the Past; Fully Embrace the Future 43Notes 44CHAPTER 4 The Unseen Art and Emotion of IT: The Acme Inc.Philharmonic Orchestra: Knowledge as Notes, Leaders as Conductors, Programmers as Composers 45A Product of Mind and Emotion 46Limitations of Language and Our Resultant Inability to Communicate 50Social Cohesion and Conceptual Unity 52And the Instruments Keep Changing 56The Encore. A Callback. Bravo! 57Note 57CHAPTER 5 Case Study: An Unproductive State of Mind: Toxic Leadership and Its Aftermath 59Toxic to Competitive Advantage 64Conclusion 64Note 66CHAPTER 6 What Are We Waiting For? Applied Science at Work 67Hawthorne Studies 68Pygmalion in the Classroom 70Empathy, Caring, and Compassion 71Organizational Citizenship Behavior 74Mood Is Contagious 76Limbic System 77Maslow: Humanism in the Workplace 80Working Memory 84Mirror Neurons 85Other Thoughts 87Notes 87CHAPTER 7 Empathy and Compassion: The Socially Cohesive and Resilient Organization 89The Toxic Handler: Empathy and Compassion in Action 90Dysfunctional Organizations Have Less Time for Compassion 92Empathy and Compassion: A Research Perspective 93Notes 96CHAPTER 8 Designing a Collaborative Social System:Working Social: How the Right Culture Unlocks Productivity 97Designing Collaborative Social Systems 98Why a Collaborative Social System Matters 103Notes 106CHAPTER 9 The Social Compact: Organizational Citizenship Behavior 107Living the Values 108Shaping IT: One Interaction at a Time 110Courtesy Is Contagious 111Giving versus Getting 119Citizenship Performance 120Notes 122CHAPTER 10 The Servant Leader: Prosocial and Authentic 123Opening Night 124Using Social Intelligence and Caring to Lead from Below 125Conducting Styles 127Servant Leadership in IT: Giving Credit While Silently Helping Drive Group Success 128Academic Views 131Moving the Group from “I Get It” to “I See It” 133Notes 135CHAPTER 11 Social and Emotional Intelligence:The Organizational Canvas Meets the Social Paintbrush 137Personal and Social Competence 138Sogence in Action 140Understanding Expression: A Social Skill from Our Past 142Good Vibrations: The Right Social Sentiment Energizes a Performance 144Notes 150CHAPTER 12 Designing an Innovative Culture 151Talent and Mood 152The Human Factors 153Build a Culture of Creativity 154CHAPTER 13 Workforce Planning: Maximizing the Productivity of Your Talent—Today and Tomorrow 157Workforce Planning Gap 158Goals and Process 160Context Diagram 161Outsourcing and Offshoring 164Notes 172CHAPTER 14 How to Successfully Transform Your Organization:Putting It All Together 173High-Level Outline 175Best Practices in Detail 185Conclusion 187About the author 189Index 191