MARCY LEVY SHANKMAN is vice president for strategy and director of Leadership Cleveland for the Cleveland Leadership Center. SCOTT J. ALLEN is associate professor of management at John Carroll University and the founder of the Center for Leader Development. PAIGE HABER-CURRAN is assistant professor and program coordinator for the Student Affairs in Higher Education Program at Texas State University—San Marcos.

• Foreword: It’s All about Relationships viiSusan R. KomivesAcknowledgments xiAbout the Authors xiii1 Introduction 1Part One: Consciousness of Self 192 Consciousness of Self 213 Emotional Self-Perception 314 Emotional Self-Control 415 Authenticity 516 Healthy Self-Esteem 617 Flexibility 718 Optimism 799 Initiative 9110 Achievement 101Part Two: Consciousness of Others 10911 Consciousness of Others 11112 Displaying Empathy 11913 Inspiring Others 12914 Coaching Others 13915 Capitalizing on Difference 14916 Developing Relationships 15917 Building Teams 16918 Demonstrating Citizenship 17919 Managing Conflict 18720 Facilitating Change 197Part Three: Consciousness of Context 20721 Consciousness of Context 20922 Analyzing the Group 21723 Assessing the Environment 22724 Developing Emotionally Intelligent Leadership 237Appendix: EIL Overview 243Index 247

MARCY LEVY SHANKMAN is vice president for strategy and director of Leadership Cleveland for the Cleveland Leadership Center. SCOTT J. ALLEN is associate professor of management at John Carroll University and the founder of the Center for Leader Development. PAIGE HABER-CURRAN is assistant professor and program coordinator for the Student Affairs in Higher Education Program at Texas State University—San Marcos.

• Foreword: It’s All about Relationships viiSusan R. KomivesAcknowledgments xiAbout the Authors xiii1 Introduction 1Part One: Consciousness of Self 192 Consciousness of Self 213 Emotional Self-Perception 314 Emotional Self-Control 415 Authenticity 516 Healthy Self-Esteem 617 Flexibility 718 Optimism 799 Initiative 9110 Achievement 101Part Two: Consciousness of Others 10911 Consciousness of Others 11112 Displaying Empathy 11913 Inspiring Others 12914 Coaching Others 13915 Capitalizing on Difference 14916 Developing Relationships 15917 Building Teams 16918 Demonstrating Citizenship 17919 Managing Conflict 18720 Facilitating Change 197Part Three: Consciousness of Context 20721 Consciousness of Context 20922 Analyzing the Group 21723 Assessing the Environment 22724 Developing Emotionally Intelligent Leadership 237Appendix: EIL Overview 243Index 247

MARCY LEVY SHANKMAN is vice president for strategy and director of Leadership Cleveland for the Cleveland Leadership Center. SCOTT J. ALLEN is associate professor of management at John Carroll University and the founder of the Center for Leader Development. PAIGE HABER-CURRAN is assistant professor and program coordinator for the Student Affairs in Higher Education Program at Texas State University—San Marcos.

• Foreword: It’s All about Relationships viiSusan R. KomivesAcknowledgments xiAbout the Authors xiii1 Introduction 1Part One: Consciousness of Self 192 Consciousness of Self 213 Emotional Self-Perception 314 Emotional Self-Control 415 Authenticity 516 Healthy Self-Esteem 617 Flexibility 718 Optimism 799 Initiative 9110 Achievement 101Part Two: Consciousness of Others 10911 Consciousness of Others 11112 Displaying Empathy 11913 Inspiring Others 12914 Coaching Others 13915 Capitalizing on Difference 14916 Developing Relationships 15917 Building Teams 16918 Demonstrating Citizenship 17919 Managing Conflict 18720 Facilitating Change 197Part Three: Consciousness of Context 20721 Consciousness of Context 20922 Analyzing the Group 21723 Assessing the Environment 22724 Developing Emotionally Intelligent Leadership 237Appendix: EIL Overview 243Index 247