IAN COX is with the JMP Division of SAS.MARIE A. GAUDARD is a statistical consultant, and a statistical documentation writer for the JMP Division of SAS. MIA L. STEPHENS is with the JMP Division of SAS.

• ContentsPreface to the Second Edition ixPreface to the First Edition xiiiAcknowledgments xvAbout the Authors xviiPart One Background 1Chapter 1 Introduction 3Chapter 2 Six Sigma and Visual Six Sigma 7Chapter 3 A First Look at JMP 27Chapter 4 Managing Data and Data Quality 67Part Two Case Studies 101Chapter 5 Reducing Hospital Late Charge Incidents 103Chapter 6 Transforming Pricing Management in a Chemical Supplier 157Chapter 7 Improving the Quality of Anodized Parts 223Chapter 8 Informing Pharmaceutical Sales and Marketing 297Chapter 9 Improving a Polymer Manufacturing Process 345Chapter 10 Classification of Cells 437Part Three Supplementary Material 509Chapter 11 Beyond “Point and Click” with JMP 511Index 539

IAN COX is with the JMP Division of SAS.MARIE A. GAUDARD is a statistical consultant, and a statistical documentation writer for the JMP Division of SAS. MIA L. STEPHENS is with the JMP Division of SAS.

• ContentsPreface to the Second Edition ixPreface to the First Edition xiiiAcknowledgments xvAbout the Authors xviiPart One Background 1Chapter 1 Introduction 3Chapter 2 Six Sigma and Visual Six Sigma 7Chapter 3 A First Look at JMP 27Chapter 4 Managing Data and Data Quality 67Part Two Case Studies 101Chapter 5 Reducing Hospital Late Charge Incidents 103Chapter 6 Transforming Pricing Management in a Chemical Supplier 157Chapter 7 Improving the Quality of Anodized Parts 223Chapter 8 Informing Pharmaceutical Sales and Marketing 297Chapter 9 Improving a Polymer Manufacturing Process 345Chapter 10 Classification of Cells 437Part Three Supplementary Material 509Chapter 11 Beyond “Point and Click” with JMP 511Index 539

IAN COX is with the JMP Division of SAS.MARIE A. GAUDARD is a statistical consultant, and a statistical documentation writer for the JMP Division of SAS. MIA L. STEPHENS is with the JMP Division of SAS.

• ContentsPreface to the Second Edition ixPreface to the First Edition xiiiAcknowledgments xvAbout the Authors xviiPart One Background 1Chapter 1 Introduction 3Chapter 2 Six Sigma and Visual Six Sigma 7Chapter 3 A First Look at JMP 27Chapter 4 Managing Data and Data Quality 67Part Two Case Studies 101Chapter 5 Reducing Hospital Late Charge Incidents 103Chapter 6 Transforming Pricing Management in a Chemical Supplier 157Chapter 7 Improving the Quality of Anodized Parts 223Chapter 8 Informing Pharmaceutical Sales and Marketing 297Chapter 9 Improving a Polymer Manufacturing Process 345Chapter 10 Classification of Cells 437Part Three Supplementary Material 509Chapter 11 Beyond “Point and Click” with JMP 511Index 539