Getting Results

CLINT O. LONGENECKER is the Stranahan Distinguished Professor of Management in the College of Business Administration at the University of Toledo. He has extensive business experience in both the United States and abroad specializing in performance improvement. He also teaches in the Executive Education Program at the University of Michigan Business School. JACK L. SIMONETTI is an adjunct professor of executive education at the University of Michigan Business School and professor emeritus of management at the University of Toledo. Prior to his academic career, he had extensive experience in HR and employee relations with the BF Goodrich Company.

• Series Foreword xiPreface xiii1 The Call for Results 12 Absolute #1: Get Everyone on the Same Page: Focus on the Purpose of Your Organization 133 Absolute #2: Prepare for Battle: Equip Your Operation with Tools, Talent, and Technology 434 Absolute #3: Stoke the Fire of Performance: Create a Climate for Results 775 Absolute #4: Build Bridges on the Road to Results: Nurture Relationships with People 1076 Absolute #5: Keep the Piano in Tune: Practice Continuous Renewal 139Afterword: The Call for Action 171Notes 181The Authors 185Index 189