STEVE WEXLER is the Founder and Principal of Data Revelations. He has helped scores of organizations worldwide understand and visualize their data. JEFFREY SHAFFER is the VP of Information Technology and Analytics at Unifund and Adjunct Professor teaching Data Visualization at the University of Cincinnati. ANDY COTGREAVE is Technical Evangelist at Tableau and writes the Living With Data column for ComputerWorld.

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• Acknowledgments viiAbout the Authors ixIntroduction xiPart I A Strong FoundationChapter 1 Data Visualization: A Primer 2Part II The ScenariosChapter 2 Course Metrics Dashboard 38Chapter 3 Comparing Individual Performance with Peers 48Chapter 4 What-If Analysis: Wage Increase Ramifications 62Chapter 5 Executive Sales Dashboard 70Chapter 6 Ranking by Now, Comparing with Then 80Chapter 7 Are We on Pace to Reach Our Goals? 92Chapter 8 Multiple Key Performance Metrics 98Chapter 9 Power Plant Operations Monitoring 106Chapter 10 Showing Year-to-Date and Year-over-Year at the Same Time 118Chapter 11 Premier League Player Performance Metrics 130Chapter 12 RBS 6 Nations Championship Match Performance Analysis 138Chapter 13 Web Analytics 146Chapter 14 Patient History Analysis of Recent Hospital Admissions 156Chapter 15 Hospitality Dashboard for Hotel Management 164Chapter 16 Sentiment Analysis: Showing Overall Distribution 174Chapter 17 Showing Sentiment with Net Promoter Score 186Chapter 18 Server Process Monitoring 202Chapter 19 Big Mac Index 210Chapter 20 Complaints Dashboard 224Chapter 21 Hospital Operating Room Utilization 236Chapter 22 Showing Rank and Magnitude 246Chapter 23 Measuring Claims across Multiple Measures and Dimensions 258Chapter 24 Showing Churn or Turnover 268Chapter 25 Showing Actual versus Potential Utilization 282Chapter 26 Health Care Provider Productivity Monitoring 294Chapter 27 Telecom Operator Executive Dashboard 306Chapter 28 Economy at a Glance 316Chapter 29 Call Center 328Part III Succeeding in the Real WorldChapter 30 Want to Engage People? Make Your Dashboards Personal 338Chapter 31 Visualizing Time 352Chapter 32 Beware the Dead-End Dashboard 382Chapter 33 The Allure of Red and Green 390Chapter 34 The Allure of Pies and Donuts 396Chapter 35 Clouds and Bubbles 404Chapter 36 A Journey into the Unknown 410Glossary 419Bibliography 423Index 425

STEVE WEXLER is the Founder and Principal of Data Revelations. He has helped scores of organizations worldwide understand and visualize their data. JEFFREY SHAFFER is the VP of Information Technology and Analytics at Unifund and Adjunct Professor teaching Data Visualization at the University of Cincinnati. ANDY COTGREAVE is Technical Evangelist at Tableau and writes the Living With Data column for ComputerWorld.

Select Guide Rating

• Acknowledgments viiAbout the Authors ixIntroduction xiPart I A Strong FoundationChapter 1 Data Visualization: A Primer 2Part II The ScenariosChapter 2 Course Metrics Dashboard 38Chapter 3 Comparing Individual Performance with Peers 48Chapter 4 What-If Analysis: Wage Increase Ramifications 62Chapter 5 Executive Sales Dashboard 70Chapter 6 Ranking by Now, Comparing with Then 80Chapter 7 Are We on Pace to Reach Our Goals? 92Chapter 8 Multiple Key Performance Metrics 98Chapter 9 Power Plant Operations Monitoring 106Chapter 10 Showing Year-to-Date and Year-over-Year at the Same Time 118Chapter 11 Premier League Player Performance Metrics 130Chapter 12 RBS 6 Nations Championship Match Performance Analysis 138Chapter 13 Web Analytics 146Chapter 14 Patient History Analysis of Recent Hospital Admissions 156Chapter 15 Hospitality Dashboard for Hotel Management 164Chapter 16 Sentiment Analysis: Showing Overall Distribution 174Chapter 17 Showing Sentiment with Net Promoter Score 186Chapter 18 Server Process Monitoring 202Chapter 19 Big Mac Index 210Chapter 20 Complaints Dashboard 224Chapter 21 Hospital Operating Room Utilization 236Chapter 22 Showing Rank and Magnitude 246Chapter 23 Measuring Claims across Multiple Measures and Dimensions 258Chapter 24 Showing Churn or Turnover 268Chapter 25 Showing Actual versus Potential Utilization 282Chapter 26 Health Care Provider Productivity Monitoring 294Chapter 27 Telecom Operator Executive Dashboard 306Chapter 28 Economy at a Glance 316Chapter 29 Call Center 328Part III Succeeding in the Real WorldChapter 30 Want to Engage People? Make Your Dashboards Personal 338Chapter 31 Visualizing Time 352Chapter 32 Beware the Dead-End Dashboard 382Chapter 33 The Allure of Red and Green 390Chapter 34 The Allure of Pies and Donuts 396Chapter 35 Clouds and Bubbles 404Chapter 36 A Journey into the Unknown 410Glossary 419Bibliography 423Index 425