EQ Leader

STEVEN J. STEIN, PHD, is a clinical psychologist and the founder and CEO of Multi-Health Systems (MHS), Inc., a leading publisher of scientifically validated assessments. He is a former chair of the Psychology Foundation of Canada, former president of the Ontario Psychological Association, and former assistant professor in the Department of Psychiatry at the University of Toronto. He teaches at the Directors College of Canada, a university-accredited corporate director education program.

• Chapter 1 Leadership: What Do We Really Know about Leadership? 1The Leadership Explosion 2Leadership: What’s the Status? 4Promoting Leaders from Within 5Yesterday’s Leaders 6Today’s Leaders 7Tomorrow’s Leaders 9Good Leader, Bad Leader 9Chapter 2 What Have We Learned about Leadership? 13Defining Leadership 14Measuring Leadership 15Political Leaders 16Understanding the Ideal Political Candidate 16How Researchers Have Looked at Leadership 20Chapter 3 Leadership: Why Emotional Intelligence? 25The Evolution of Intelligences 26What Is IQ? 28What Is Emotional Intelligence? 28How Does the MSCEIT Relate to Leadership? 33The Self-Report of Emotional Intelligence 35Other Models 38Can Self-Reporting Emotional Intelligence Be Valid? 38Self-Report Emotional Intelligence, IQ, Personality, and Work Performance 39Chapter 4 Emotional Contagion 43Spreading Emotions @work 45Emotional Temperature 46A Tale of Two Leaders 47What Does the Research Say about Emotional Contagion? 51How Does a Leader’s Emotional Intelligence Affect Others? 53Part I The Building Blocks of Emotional Intelligence 55Chapter 5 Self-Perception: Know Thyself 57Emotional Self-Awareness: Know Your Feelings 59Changing Your Perception of Stress 61Looking at Self-Awareness and Self-Regard 62How Does Self-Regard Relate to Leadership? 63Self-Regard and Toxic Leadership 66Does Leader Self-Perception Relate to Subordinates’ Performance? 67Discovering Your Self-Regard 68Emotional Self-Regard: What to Do about It 69Know Thyself—Self-Actualization 70Gauging Self-Actualization 72Part II Self-expression and Leadership 75Chapter 6 Self-Expression: Communication through Words and Action 77Your Emotional Expression 79What Emotions Motivate Your Staff? 83How Can You Better Express Yourself? 85Asserting Yourself 85How Assertiveness Impacts Leaders across Cultures 87Becoming More Independent 90Part III Interpersonal Abilities and Leadership 95Chapter 7 Interpersonal: Creating the Bonds of Trust 97Developing Your Interpersonal Skills 99The Importance of Influence 100What Leaders Need to Know about Empathy 104How Important Is Empathy in a Leader? 107Empathy and Emerging Leaders 107Empathy and Gender 109Empathy around the World 110Empathy: What Can We Do about It? 111Social Responsibility and Work 115What about the Bottom Line? 117Social Responsibility Internationally 118Increasing Your Social Responsibility 119Part IV Decision Making and Leadership 123Chapter 8 Making Better Decisions: Emotionally 125Trusting Your Instincts 125Problem Solving 126The Mood You’re In 128The Mood You Create 129How Those “Incidental” Emotions Can Affect You 130The Influence of Positive Emotions 132The Direct Effects of Emotion 136What about the Object of the Decision? 137Making Decisions: Feelings versus Calculations 140How Subjective Are Our Feelings? 141Deciding with Feelings or Logic 142Emotional Decision Making and the Brain 143Making Strategic Business Decisions 144Decision Making and Reality Testing: Which Emotions When? 145Impulse Control and Decision Making 147Part V Stress Management and Leadership 151Chapter 9 Stress Management and Leadership 153Stress Tolerance and Leadership 157How Can You Better Manage Your Time? 159The Half-Full Glass 160Part VIChapter 10 THE Four PILLARS OF SUCCESSFULLeadership:development of the Model 165The Four Pillars of Successful Leadership: Developing the Model 167Developing the Four-Pillar Model: Theories of Leadership 168Developing the Four-Pillar Model: Collecting and Analyzing the Data 170The Four Pillars 174Emotional Intelligence and Derailers 177Chapter 11 Pillar I: Developing Authenticity 181Authenticity 181Becoming a More Authentic Leader 182Becoming More Authentic 184Summary 193Example of Authentic Leadership 194Being Real and the Culture of Reality TV 195Why Is This Relevant to Leadership? 196Chapter 12 Pillar II: Developing Leader Coaches 199Coaching 199What Is a Coaching Leader? 201Better Conversations 202Develop Strengths 203Emotional Skills 204Example of Coaching Leadership 209Chapter 13 Pillar III: Developing Insight 213Insight 213Discovering Your Purpose 215Communicating the Purpose 216What Is an Insightful Leader? 217Self-Actualization 217Chapter 14 Pillar IV: Developing Innovation 227Innovation 227Examples of Innovative Leaders 229What Is an Innovative Leader? 231Self-Actualization 231Case Example: The MHS Hackathon 238What Do Participants Produce? 240Developing the Ideas 242Chapter 15 What 360s Can Tell Us about Leaders and Potential Leaders 243How Can We Better Assess High Potentials or Emerging Leaders? 243How Do Self versus Others Leadership EQ 360Ratings Compare? Or Do Leaders Overrate Themselves? 248International Trends in Leadership 254How the Countries Ranked 257Emotional Intelligence and the GLOBE Theory 258Leadership Orientations and Emotional Intelligence 261Chapter 16 Entrepreneurial Leadership and EQ 265The EQ Leader: Entrepreneurial CEOs 265Succeeding in a Small Enterprise: Success Running a Dentist Office 270What Does It Take to Be an Entrepreneur? 272Musician Entrepreneurs 274Chapter 17 Some New Things We’re Learning about Leadership 283This Chapter 283Neuroscience and Leadership 284How Do We Manage Change? 287How Gen Zers Will Impact the Workplace 290How Does the Servant Leader Model Relate to Emotional Intelligence? 293Leading from the Top: Effective Boards of Directors 297What Can We Learn from Unusual Leaders? 302Using the Four Pillars 306Investing in Improving Leaders’ Emotional Intelligence 306A Study Increasing Leaders’ Emotional Intelligence 308Emotional Intelligence Training in Organizations 310Notes 311Acknowledgments 333About the Author 335Index 337