TAMMY R. BERBERICK is the CEO for Crestcom International, the leading organization in results-based interactive leadership development. Tammy holds an MBA and has held numerous executive level positions leading transformational change within organizations. Tammy has coached over 100 CEOs and key executives on leadership, change management, organization design, and strategy. PETER LINDSAY is the Director of Operations for Crestcom International. He is a former officer in the United States Air Force, holds a MS in Strategic Intelligence, and is a global facilitator in leadership development. Recognized as a thought leader, he is a trainer, instructional designer, and author in leadership and social change. KATIE FRITCHEN is a writer and strategist for Crestcom International. A graduate of the University of Oregon's Lundquist School of Business and specialist in business development, she is an author and editor in areas including business management and leadership.

• Introduction ixAcknowledgments xiChapter 1 Drives for Results 1Accountability 2Decision Making 8Asking the Right Questions 10Drives for Results Assessment Questions 14The Leader’s Toolkit 14Chapter 2 Builds the Right Team 17Hiring the Right Talent 18Multigenerational Leadership 22Organizing and Developing Teams 28Builds the Right Team Assessment Questions 31The Leader’s Toolkit 31Chapter 3 Influences Others 33Open and Effective Communication 34Negotiation and Building Consensus 38Emotional Intelligence 45Influences Others Assessment Questions 46The Leader’s Toolkit 47Chapter 4 Understands the Business 49Generates Business Insights 49Financial Management 55Productivity and Process Efficiency 57Understands the Business Assessment Questions 60The Leader’s Toolkit 60Chapter 5 Executes Vision 63Defines and Communicates Vision 64Strategic Thinking 65Plans and Prioritizes 67Executes Vision Assessment Questions 73The Leader’s Toolkit 73Chapter 6 Encourages Excellence 75Delegation and Empowerment 76Coaching and Encouraging 84Rewards and Recognition 87Encourages Excellence Assessment Questions 91The Leader’s Toolkit 91Chapter 7 Develops Positive Relationships 93Networking 94Collaboration 97Conflict Management 102Develops Positive Relationships Assessment Questions 107The Leader’s Toolkit 107Chapter 8 Develops Customer Focus 109Trust and Credibility 110Needs and Opportunity Awareness 111Responsive Problem Solving 113Develops Customer Focus Assessment Questions 118The Leader’s Toolkit 119Chapter 9 Fosters Innovation 121Change Leadership and Management 122Continuous Improvement 126Complex Thinking 130Fosters Innovation Assessment Questions 131The Leader’s Toolkit 131Chapter 10 Models Personal Growth 133Self-Awareness 134Continuous Learning 137Managing Personal Energy and Time 139Models Personal Growth Assessment Questions 145The Leader’s Toolkit 145Conclusion Make Leadership a Habit 147References 149Appendix A Your Personal Development Plan 151Step 1: Self-Assessment 152Step 2: Personal Action Plan 153Step 3: Accountability 156Appendix B Core Competencies Summary 157Chapter 1: Drives for Results 157Chapter 2: Builds the Right Team 159Chapter 3: Influences Others 160Chapter 4: Understands the Business 162Chapter 5: Executes Vision 163Chapter 6: Encourages Excellence 164Chapter 7: Develops Positive Relationships 166Chapter 8: Develops Customer Focus 167Chapter 9: Fosters Innovation 169Chapter 10: Models Personal Growth 170Appendix C Glossary of Financial Terms 173About the Authors 175About Crestcom 177Index 179

TAMMY R. BERBERICK is the CEO for Crestcom International, the leading organization in results-based interactive leadership development. Tammy holds an MBA and has held numerous executive level positions leading transformational change within organizations. Tammy has coached over 100 CEOs and key executives on leadership, change management, organization design, and strategy. PETER LINDSAY is the Director of Operations for Crestcom International. He is a former officer in the United States Air Force, holds a MS in Strategic Intelligence, and is a global facilitator in leadership development. Recognized as a thought leader, he is a trainer, instructional designer, and author in leadership and social change. KATIE FRITCHEN is a writer and strategist for Crestcom International. A graduate of the University of Oregon's Lundquist School of Business and specialist in business development, she is an author and editor in areas including business management and leadership.

• Introduction ixAcknowledgments xiChapter 1 Drives for Results 1Accountability 2Decision Making 8Asking the Right Questions 10Drives for Results Assessment Questions 14The Leader’s Toolkit 14Chapter 2 Builds the Right Team 17Hiring the Right Talent 18Multigenerational Leadership 22Organizing and Developing Teams 28Builds the Right Team Assessment Questions 31The Leader’s Toolkit 31Chapter 3 Influences Others 33Open and Effective Communication 34Negotiation and Building Consensus 38Emotional Intelligence 45Influences Others Assessment Questions 46The Leader’s Toolkit 47Chapter 4 Understands the Business 49Generates Business Insights 49Financial Management 55Productivity and Process Efficiency 57Understands the Business Assessment Questions 60The Leader’s Toolkit 60Chapter 5 Executes Vision 63Defines and Communicates Vision 64Strategic Thinking 65Plans and Prioritizes 67Executes Vision Assessment Questions 73The Leader’s Toolkit 73Chapter 6 Encourages Excellence 75Delegation and Empowerment 76Coaching and Encouraging 84Rewards and Recognition 87Encourages Excellence Assessment Questions 91The Leader’s Toolkit 91Chapter 7 Develops Positive Relationships 93Networking 94Collaboration 97Conflict Management 102Develops Positive Relationships Assessment Questions 107The Leader’s Toolkit 107Chapter 8 Develops Customer Focus 109Trust and Credibility 110Needs and Opportunity Awareness 111Responsive Problem Solving 113Develops Customer Focus Assessment Questions 118The Leader’s Toolkit 119Chapter 9 Fosters Innovation 121Change Leadership and Management 122Continuous Improvement 126Complex Thinking 130Fosters Innovation Assessment Questions 131The Leader’s Toolkit 131Chapter 10 Models Personal Growth 133Self-Awareness 134Continuous Learning 137Managing Personal Energy and Time 139Models Personal Growth Assessment Questions 145The Leader’s Toolkit 145Conclusion Make Leadership a Habit 147References 149Appendix A Your Personal Development Plan 151Step 1: Self-Assessment 152Step 2: Personal Action Plan 153Step 3: Accountability 156Appendix B Core Competencies Summary 157Chapter 1: Drives for Results 157Chapter 2: Builds the Right Team 159Chapter 3: Influences Others 160Chapter 4: Understands the Business 162Chapter 5: Executes Vision 163Chapter 6: Encourages Excellence 164Chapter 7: Develops Positive Relationships 166Chapter 8: Develops Customer Focus 167Chapter 9: Fosters Innovation 169Chapter 10: Models Personal Growth 170Appendix C Glossary of Financial Terms 173About the Authors 175About Crestcom 177Index 179

TAMMY R. BERBERICK is the CEO for Crestcom International, the leading organization in results-based interactive leadership development. Tammy holds an MBA and has held numerous executive level positions leading transformational change within organizations. Tammy has coached over 100 CEOs and key executives on leadership, change management, organization design, and strategy. PETER LINDSAY is the Director of Operations for Crestcom International. He is a former officer in the United States Air Force, holds a MS in Strategic Intelligence, and is a global facilitator in leadership development. Recognized as a thought leader, he is a trainer, instructional designer, and author in leadership and social change. KATIE FRITCHEN is a writer and strategist for Crestcom International. A graduate of the University of Oregon's Lundquist School of Business and specialist in business development, she is an author and editor in areas including business management and leadership.

• Introduction ixAcknowledgments xiChapter 1 Drives for Results 1Accountability 2Decision Making 8Asking the Right Questions 10Drives for Results Assessment Questions 14The Leader’s Toolkit 14Chapter 2 Builds the Right Team 17Hiring the Right Talent 18Multigenerational Leadership 22Organizing and Developing Teams 28Builds the Right Team Assessment Questions 31The Leader’s Toolkit 31Chapter 3 Influences Others 33Open and Effective Communication 34Negotiation and Building Consensus 38Emotional Intelligence 45Influences Others Assessment Questions 46The Leader’s Toolkit 47Chapter 4 Understands the Business 49Generates Business Insights 49Financial Management 55Productivity and Process Efficiency 57Understands the Business Assessment Questions 60The Leader’s Toolkit 60Chapter 5 Executes Vision 63Defines and Communicates Vision 64Strategic Thinking 65Plans and Prioritizes 67Executes Vision Assessment Questions 73The Leader’s Toolkit 73Chapter 6 Encourages Excellence 75Delegation and Empowerment 76Coaching and Encouraging 84Rewards and Recognition 87Encourages Excellence Assessment Questions 91The Leader’s Toolkit 91Chapter 7 Develops Positive Relationships 93Networking 94Collaboration 97Conflict Management 102Develops Positive Relationships Assessment Questions 107The Leader’s Toolkit 107Chapter 8 Develops Customer Focus 109Trust and Credibility 110Needs and Opportunity Awareness 111Responsive Problem Solving 113Develops Customer Focus Assessment Questions 118The Leader’s Toolkit 119Chapter 9 Fosters Innovation 121Change Leadership and Management 122Continuous Improvement 126Complex Thinking 130Fosters Innovation Assessment Questions 131The Leader’s Toolkit 131Chapter 10 Models Personal Growth 133Self-Awareness 134Continuous Learning 137Managing Personal Energy and Time 139Models Personal Growth Assessment Questions 145The Leader’s Toolkit 145Conclusion Make Leadership a Habit 147References 149Appendix A Your Personal Development Plan 151Step 1: Self-Assessment 152Step 2: Personal Action Plan 153Step 3: Accountability 156Appendix B Core Competencies Summary 157Chapter 1: Drives for Results 157Chapter 2: Builds the Right Team 159Chapter 3: Influences Others 160Chapter 4: Understands the Business 162Chapter 5: Executes Vision 163Chapter 6: Encourages Excellence 164Chapter 7: Develops Positive Relationships 166Chapter 8: Develops Customer Focus 167Chapter 9: Fosters Innovation 169Chapter 10: Models Personal Growth 170Appendix C Glossary of Financial Terms 173About the Authors 175About Crestcom 177Index 179