DR. JOHN R. SCHERMERHORN, JR. is the Charles G. O’Bleness Emeritus Professor of Management in the College of Business at Ohio University. He earned a PhD in organizational behavior from Northwestern University, an MBA (with distinction) in management and international business from New York University, and a BS in business administration from the State University of New York at Buffalo. Dr. Schermerhorn’s international experience includes appointments as a visiting professor of management at the Chinese University of Hong Kong, the Kohei Miura Visiting Professor at Chubu University in Japan, Visiting Fulbright Scholar at the University of Botswana, member of the graduate faculty at Bangkok University in Thailand, and advisor to the Lao-American College in Vientiane, Laos. He was on-site coordinator for two years at the Ohio University MBA and Executive MBA programs in Malaysia. He currently teaches a graduate course in organizational behavior and strategic leadership at Universitá Politecnica delle Marche in Italy, and an organization behavior PhD seminar at the University of Pècs in Hungary. Dr. Schermerhorn is known to educators and students as senior author of Exploring Management 7e (Wiley, 2021) and co-author of Organizational Behavior 13e (Wiley, 2023). His research has been published in the Academy of Management Journal, Academy of Management Review, Academy of Management Executive, Organizational Dynamics, Asia-Pacific Journal of Management, and the Journal of Management Education, among other scholarly outlets. Ohio University named Dr. Schermerhorn a University Professor, the university’s highest campus-wide honor for excellence in undergraduate teaching.DR. DANIEL G. BACHRACH (DAN) is the Robert C. and Rosa P. Morrow Faculty Excellence Fellow and Professor of Management in the Culverhouse College of Commerce and Business Administration at the University of Alabama, where he teaches graduate and undergraduate courses in management. Dr. Bachrach earned a PhD in organizational behavior and human resource management—with a minor emphasis in strategic management—from Indiana University’s Kelley School of Business, an MS in industrial/organizational psychology from the University of Wisconsin Oshkosh, and a BA in psychology from Bates College in Lewiston, Maine. A member of the Academy of Management, Dr. Bachrach was recently elected a Fellow of the American Psychological Association (APA), the Society for Industrial and Organizational Psychology (SIOP), and the Association for Psychological Science (APS). He serves on the editorial boards of the Journal of Applied Psychology and Organizational Behavior and Human Decision Processes, and is an Associate Editor of the Journal of Organizational Behavior. He is co-editor of the Handbook of Behavioral Operations Management: Social and Psychological Dynamics in Production and Service Settings (Oxford University Press, 2014), co-author of Exploring Management 6e (Wiley, 2018) and Transformative Selling: Becoming a Resource Manager and a Knowledge Broker (Axcess Capon, 2014), and senior co-author of 10 Don’ts on Your Digital Devices: The Non-Techie’s Survival Guide to Digital Security and Privacy (Apress, 2014). Dr. Bachrach also has published extensively in a number of academic journals including Organization Science, Journal of Applied Psychology, Strategic Management Journal, Organizational Behavior and Human Decision Processes, Personnel Psychology, Journal of Management, Leadership Quarterly, Production and Operations Management, Journal of Operations Management, Journal of Supply Chain Management, and the Journal of Personal Selling and Sales Management. Dan’s work on undergraduate STEM education is also funded by the National Science Foundation (NSF).

• ABOUT THE AUTHORS viiPREFACE ixPART ONE Management1 Management, Managers, and Careers 12 Management Learning Past to Present 273 Ethics and Social Responsibility 49PART TWO Environment4 Environment, Innovation, and Sustainability 735 Global Management and Cultural Communities 916 Entrepreneurship and New Ventures 115PART THREE Planning and Controlling7 Data and Decision Making 1378 Planning Processes and Techniques 1639 Control Processes and Systems 18310 Strategy and Strategic Management 201PART FOUR Organizing11 Organizational Structures 22512 Organizational Culture and Change 24713 Human Resource Management 271PART FIVE Leading14 Leading and Leadership Development 29515 Individual Behavior 31916 Motivation Theory and Practice 34317 Teams and Teamwork 36518 Communication and Collaboration 389SELF-TEST ANSWERS ANS-1MANAGEMENT CASES FOR CRITICAL THINKING C-1GLOSSARY G-1NAME INDEX NI-1COMPANY INDEX CI-1SUBJECT INDEX SI-1

DR. JOHN R. SCHERMERHORN, JR. is the Charles G. O’Bleness Emeritus Professor of Management in the College of Business at Ohio University. He earned a PhD in organizational behavior from Northwestern University, an MBA (with distinction) in management and international business from New York University, and a BS in business administration from the State University of New York at Buffalo. Dr. Schermerhorn’s international experience includes appointments as a visiting professor of management at the Chinese University of Hong Kong, the Kohei Miura Visiting Professor at Chubu University in Japan, Visiting Fulbright Scholar at the University of Botswana, member of the graduate faculty at Bangkok University in Thailand, and advisor to the Lao-American College in Vientiane, Laos. He was on-site coordinator for two years at the Ohio University MBA and Executive MBA programs in Malaysia. He currently teaches a graduate course in organizational behavior and strategic leadership at Universitá Politecnica delle Marche in Italy, and an organization behavior PhD seminar at the University of Pècs in Hungary. Dr. Schermerhorn is known to educators and students as senior author of Exploring Management 7e (Wiley, 2021) and co-author of Organizational Behavior 13e (Wiley, 2023). His research has been published in the Academy of Management Journal, Academy of Management Review, Academy of Management Executive, Organizational Dynamics, Asia-Pacific Journal of Management, and the Journal of Management Education, among other scholarly outlets. Ohio University named Dr. Schermerhorn a University Professor, the university’s highest campus-wide honor for excellence in undergraduate teaching.DR. DANIEL G. BACHRACH (DAN) is the Robert C. and Rosa P. Morrow Faculty Excellence Fellow and Professor of Management in the Culverhouse College of Commerce and Business Administration at the University of Alabama, where he teaches graduate and undergraduate courses in management. Dr. Bachrach earned a PhD in organizational behavior and human resource management—with a minor emphasis in strategic management—from Indiana University’s Kelley School of Business, an MS in industrial/organizational psychology from the University of Wisconsin Oshkosh, and a BA in psychology from Bates College in Lewiston, Maine. A member of the Academy of Management, Dr. Bachrach was recently elected a Fellow of the American Psychological Association (APA), the Society for Industrial and Organizational Psychology (SIOP), and the Association for Psychological Science (APS). He serves on the editorial boards of the Journal of Applied Psychology and Organizational Behavior and Human Decision Processes, and is an Associate Editor of the Journal of Organizational Behavior. He is co-editor of the Handbook of Behavioral Operations Management: Social and Psychological Dynamics in Production and Service Settings (Oxford University Press, 2014), co-author of Exploring Management 6e (Wiley, 2018) and Transformative Selling: Becoming a Resource Manager and a Knowledge Broker (Axcess Capon, 2014), and senior co-author of 10 Don’ts on Your Digital Devices: The Non-Techie’s Survival Guide to Digital Security and Privacy (Apress, 2014). Dr. Bachrach also has published extensively in a number of academic journals including Organization Science, Journal of Applied Psychology, Strategic Management Journal, Organizational Behavior and Human Decision Processes, Personnel Psychology, Journal of Management, Leadership Quarterly, Production and Operations Management, Journal of Operations Management, Journal of Supply Chain Management, and the Journal of Personal Selling and Sales Management. Dan’s work on undergraduate STEM education is also funded by the National Science Foundation (NSF).

• ABOUT THE AUTHORS viiPREFACE ixPART ONE Management1 Management, Managers, and Careers 12 Management Learning Past to Present 273 Ethics and Social Responsibility 49PART TWO Environment4 Environment, Innovation, and Sustainability 735 Global Management and Cultural Communities 916 Entrepreneurship and New Ventures 115PART THREE Planning and Controlling7 Data and Decision Making 1378 Planning Processes and Techniques 1639 Control Processes and Systems 18310 Strategy and Strategic Management 201PART FOUR Organizing11 Organizational Structures 22512 Organizational Culture and Change 24713 Human Resource Management 271PART FIVE Leading14 Leading and Leadership Development 29515 Individual Behavior 31916 Motivation Theory and Practice 34317 Teams and Teamwork 36518 Communication and Collaboration 389SELF-TEST ANSWERS ANS-1MANAGEMENT CASES FOR CRITICAL THINKING C-1GLOSSARY G-1NAME INDEX NI-1COMPANY INDEX CI-1SUBJECT INDEX SI-1

DR. JOHN R. SCHERMERHORN, JR. is the Charles G. O’Bleness Emeritus Professor of Management in the College of Business at Ohio University. He earned a PhD in organizational behavior from Northwestern University, an MBA (with distinction) in management and international business from New York University, and a BS in business administration from the State University of New York at Buffalo. Dr. Schermerhorn’s international experience includes appointments as a visiting professor of management at the Chinese University of Hong Kong, the Kohei Miura Visiting Professor at Chubu University in Japan, Visiting Fulbright Scholar at the University of Botswana, member of the graduate faculty at Bangkok University in Thailand, and advisor to the Lao-American College in Vientiane, Laos. He was on-site coordinator for two years at the Ohio University MBA and Executive MBA programs in Malaysia. He currently teaches a graduate course in organizational behavior and strategic leadership at Universitá Politecnica delle Marche in Italy, and an organization behavior PhD seminar at the University of Pècs in Hungary. Dr. Schermerhorn is known to educators and students as senior author of Exploring Management 7e (Wiley, 2021) and co-author of Organizational Behavior 13e (Wiley, 2023). His research has been published in the Academy of Management Journal, Academy of Management Review, Academy of Management Executive, Organizational Dynamics, Asia-Pacific Journal of Management, and the Journal of Management Education, among other scholarly outlets. Ohio University named Dr. Schermerhorn a University Professor, the university’s highest campus-wide honor for excellence in undergraduate teaching.DR. DANIEL G. BACHRACH (DAN) is the Robert C. and Rosa P. Morrow Faculty Excellence Fellow and Professor of Management in the Culverhouse College of Commerce and Business Administration at the University of Alabama, where he teaches graduate and undergraduate courses in management. Dr. Bachrach earned a PhD in organizational behavior and human resource management—with a minor emphasis in strategic management—from Indiana University’s Kelley School of Business, an MS in industrial/organizational psychology from the University of Wisconsin Oshkosh, and a BA in psychology from Bates College in Lewiston, Maine. A member of the Academy of Management, Dr. Bachrach was recently elected a Fellow of the American Psychological Association (APA), the Society for Industrial and Organizational Psychology (SIOP), and the Association for Psychological Science (APS). He serves on the editorial boards of the Journal of Applied Psychology and Organizational Behavior and Human Decision Processes, and is an Associate Editor of the Journal of Organizational Behavior. He is co-editor of the Handbook of Behavioral Operations Management: Social and Psychological Dynamics in Production and Service Settings (Oxford University Press, 2014), co-author of Exploring Management 6e (Wiley, 2018) and Transformative Selling: Becoming a Resource Manager and a Knowledge Broker (Axcess Capon, 2014), and senior co-author of 10 Don’ts on Your Digital Devices: The Non-Techie’s Survival Guide to Digital Security and Privacy (Apress, 2014). Dr. Bachrach also has published extensively in a number of academic journals including Organization Science, Journal of Applied Psychology, Strategic Management Journal, Organizational Behavior and Human Decision Processes, Personnel Psychology, Journal of Management, Leadership Quarterly, Production and Operations Management, Journal of Operations Management, Journal of Supply Chain Management, and the Journal of Personal Selling and Sales Management. Dan’s work on undergraduate STEM education is also funded by the National Science Foundation (NSF).

• ABOUT THE AUTHORS viiPREFACE ixPART ONE Management1 Management, Managers, and Careers 12 Management Learning Past to Present 273 Ethics and Social Responsibility 49PART TWO Environment4 Environment, Innovation, and Sustainability 735 Global Management and Cultural Communities 916 Entrepreneurship and New Ventures 115PART THREE Planning and Controlling7 Data and Decision Making 1378 Planning Processes and Techniques 1639 Control Processes and Systems 18310 Strategy and Strategic Management 201PART FOUR Organizing11 Organizational Structures 22512 Organizational Culture and Change 24713 Human Resource Management 271PART FIVE Leading14 Leading and Leadership Development 29515 Individual Behavior 31916 Motivation Theory and Practice 34317 Teams and Teamwork 36518 Communication and Collaboration 389SELF-TEST ANSWERS ANS-1MANAGEMENT CASES FOR CRITICAL THINKING C-1GLOSSARY G-1NAME INDEX NI-1COMPANY INDEX CI-1SUBJECT INDEX SI-1