Brian Underhill, PhD, is the Founder and CEO of CoachSource, the world’s largest executive coaching provider. He received his doctorate in organizational psychology from the California School of Professional Psychology in Los Angeles. Jonathan Passmore is Senior Vice President, CoachHub, the digital coaching platform, professor of coaching and behavioural change at Henley Business School, licensed psychologist, an award-winning coach, researcher, and author. He is the editor of the eight volume Wiley Blackwell Series on Industrial Psychology. Marshall Goldsmith, PhD, is a celebrated executive and leadership coach and author of the New York Times Bestsellers MOJO, What Got You Here Won’t Get You There, and Triggers.

• Foreword: A CEO’s Journey through Coaching xAicha Evans with Mark ThompsonAcknowledgments xiiAbout the Editors xiiiIntroduction xvPart I Self-Insight 11 Great Leaders Are Confident, Connected, Committed, and Courageous 3Peter Bregman2 Six Interconnected Perspectives for Coaching 6Philippe Rosinski3 Dealing with Your Demons as a Startup Founder 10Alisa Cohn4 Crafting a Grow-Forward Development Pathway 12Didem Tekay5 In Pursuit of Identity and Inclusion 15Priscilla Gill6 Making the Most of Feedback 19Scott Eblin7 A Proven Technique to Ensure Your Leadership Measures Up 21Lisa Ann EdwardsPart II Communication Skills 258 The Highs and Lows of Communication 27Hortense Le Gentil9 How to Develop the Authentic Leader in You 29Nicole Heimann10 The Culturally Fluent Leader: When Leading Across Differences, Your Style May Need to Change 32Jane HyunPart III Interpersonal Relationships 3511 The Five Basic Needs of Employees. How Leaders Can Recognize and Use Them 37Christopher Rauen12 Steve: The Smartest Guy in the Room 40Philippe Grall13 How Powerful Leaders Create Safety: View from Both Sides of the Desk 43Carol Kauffman14 How “Face” Can Help You Manage Up 46Maya Hu-Chan15 “The Payoff from Listening” 49Frank Wagner16 The Necessary Reckoning of Corporate America 52Terry JacksonPart IV Emotional Intelligence 5517 Managing Our Out of Control Feelings 57Jonathan Passmore18 How to Deal with Deeper, Coaching-Resistant Behaviors 60Ron Carucci19 Coaching for Conflict Management 63Gary Wang20 The Cavalry Isn’t Coming 66Caroline StokesPart V Empowering Others / Delegation 6921 The Importance of Leadership Agility 71Brenda Bence22 Coaching Perfectionists 74Sally Helgesen23 Coaching an Executive Client Out of Micromanagement 77Tom Kolditz24 Establishing Overwhelming Presence as a Managing Director 79Takahiro Honda25 Letting Go: One Founder’s Journey From Doing to Dreaming 83Magdalena Nowicka MookPart VI Coaching Others 8726 Motivating Others to Learn and Change 89Richard E. Boyatzis27 The Leader as Coach 92Lance Secretan28 The Five Most Important Qualities in Coaching Your Employees: Anywhere in the World 96Howard J. Morgan & Ben Croft29 The S Curve of Learning 99Whitney JohnsonPart VII Managing Change 10330 Leading in Times of Change 105Atchara Juicharern31 Coaching the Team Leader 108Peter Hawkins32 Coaching and Culture Transformation for Sustainable Results 111Peter Chee & Aaron Ngui33 Agile Servant Leadership Is Not Fluffy 114Jennifer Paylor34 Leading Teams through Crisis 117Karen Yanqun Wu35 Letting Go of Certainty 121David ClutterbuckPart VIII Transition Management 12536 Your First Hundred Days 127Abdallah Aljurf37 Managing Self Doubt After a Promotion 130Nihar Chhaya38 Self as Leader 133Pamela McLean39 Executive Transition 136Cathleen WuPart IX Execution 13940 Objectives and Key Results 141Patti P. Phillips41 Identifying and Approaching Different Types of Problems 145Nankhonde Kasonde-van den Broek42 A Leader’s Courage for a Team’s Success 148Oleg Konovalov43 The Pause for Progress 151Bill Carrier44 There Is No Such Thing as Work/Life Balance 154Brian O. Underhill45 The Leadership Success Definition Should Include Impact (and Maybe ROI) 157Jack J. PhillipsPart X Career Development 16146 From C-Suite to CEO: How to Get Promoted & Survive the Leap 163Mark C. Thompson47 Personal Leadership Brand: How to Take Control of How You “Show Up’’ 166Mongezi C. Makhalima48 Decision-Making – Cutting Through the Fog of Shoulds and Fears 169Marcia Reynolds49 Future-Proof Yourself for Complex, Disruptive Times: Learning Faster Than the Pace of Change 172David B. Peterson50 How to Select a Coach 175CB Bowman-OttomanelliFurther Resources 179Your Personal Board of Directors: Contributor Biographies 180Index 197

Brian Underhill, PhD, is the Founder and CEO of CoachSource, the world’s largest executive coaching provider. He received his doctorate in organizational psychology from the California School of Professional Psychology in Los Angeles. Jonathan Passmore is Senior Vice President, CoachHub, the digital coaching platform, professor of coaching and behavioural change at Henley Business School, licensed psychologist, an award-winning coach, researcher, and author. He is the editor of the eight volume Wiley Blackwell Series on Industrial Psychology. Marshall Goldsmith, PhD, is a celebrated executive and leadership coach and author of the New York Times Bestsellers MOJO, What Got You Here Won’t Get You There, and Triggers.

• Foreword: A CEO’s Journey through Coaching xAicha Evans with Mark ThompsonAcknowledgments xiiAbout the Editors xiiiIntroduction xvPart I Self-Insight 11 Great Leaders Are Confident, Connected, Committed, and Courageous 3Peter Bregman2 Six Interconnected Perspectives for Coaching 6Philippe Rosinski3 Dealing with Your Demons as a Startup Founder 10Alisa Cohn4 Crafting a Grow-Forward Development Pathway 12Didem Tekay5 In Pursuit of Identity and Inclusion 15Priscilla Gill6 Making the Most of Feedback 19Scott Eblin7 A Proven Technique to Ensure Your Leadership Measures Up 21Lisa Ann EdwardsPart II Communication Skills 258 The Highs and Lows of Communication 27Hortense Le Gentil9 How to Develop the Authentic Leader in You 29Nicole Heimann10 The Culturally Fluent Leader: When Leading Across Differences, Your Style May Need to Change 32Jane HyunPart III Interpersonal Relationships 3511 The Five Basic Needs of Employees. How Leaders Can Recognize and Use Them 37Christopher Rauen12 Steve: The Smartest Guy in the Room 40Philippe Grall13 How Powerful Leaders Create Safety: View from Both Sides of the Desk 43Carol Kauffman14 How “Face” Can Help You Manage Up 46Maya Hu-Chan15 “The Payoff from Listening” 49Frank Wagner16 The Necessary Reckoning of Corporate America 52Terry JacksonPart IV Emotional Intelligence 5517 Managing Our Out of Control Feelings 57Jonathan Passmore18 How to Deal with Deeper, Coaching-Resistant Behaviors 60Ron Carucci19 Coaching for Conflict Management 63Gary Wang20 The Cavalry Isn’t Coming 66Caroline StokesPart V Empowering Others / Delegation 6921 The Importance of Leadership Agility 71Brenda Bence22 Coaching Perfectionists 74Sally Helgesen23 Coaching an Executive Client Out of Micromanagement 77Tom Kolditz24 Establishing Overwhelming Presence as a Managing Director 79Takahiro Honda25 Letting Go: One Founder’s Journey From Doing to Dreaming 83Magdalena Nowicka MookPart VI Coaching Others 8726 Motivating Others to Learn and Change 89Richard E. Boyatzis27 The Leader as Coach 92Lance Secretan28 The Five Most Important Qualities in Coaching Your Employees: Anywhere in the World 96Howard J. Morgan & Ben Croft29 The S Curve of Learning 99Whitney JohnsonPart VII Managing Change 10330 Leading in Times of Change 105Atchara Juicharern31 Coaching the Team Leader 108Peter Hawkins32 Coaching and Culture Transformation for Sustainable Results 111Peter Chee & Aaron Ngui33 Agile Servant Leadership Is Not Fluffy 114Jennifer Paylor34 Leading Teams through Crisis 117Karen Yanqun Wu35 Letting Go of Certainty 121David ClutterbuckPart VIII Transition Management 12536 Your First Hundred Days 127Abdallah Aljurf37 Managing Self Doubt After a Promotion 130Nihar Chhaya38 Self as Leader 133Pamela McLean39 Executive Transition 136Cathleen WuPart IX Execution 13940 Objectives and Key Results 141Patti P. Phillips41 Identifying and Approaching Different Types of Problems 145Nankhonde Kasonde-van den Broek42 A Leader’s Courage for a Team’s Success 148Oleg Konovalov43 The Pause for Progress 151Bill Carrier44 There Is No Such Thing as Work/Life Balance 154Brian O. Underhill45 The Leadership Success Definition Should Include Impact (and Maybe ROI) 157Jack J. PhillipsPart X Career Development 16146 From C-Suite to CEO: How to Get Promoted & Survive the Leap 163Mark C. Thompson47 Personal Leadership Brand: How to Take Control of How You “Show Up’’ 166Mongezi C. Makhalima48 Decision-Making – Cutting Through the Fog of Shoulds and Fears 169Marcia Reynolds49 Future-Proof Yourself for Complex, Disruptive Times: Learning Faster Than the Pace of Change 172David B. Peterson50 How to Select a Coach 175CB Bowman-OttomanelliFurther Resources 179Your Personal Board of Directors: Contributor Biographies 180Index 197

Brian Underhill, PhD, is the Founder and CEO of CoachSource, the world’s largest executive coaching provider. He received his doctorate in organizational psychology from the California School of Professional Psychology in Los Angeles. Jonathan Passmore is Senior Vice President, CoachHub, the digital coaching platform, professor of coaching and behavioural change at Henley Business School, licensed psychologist, an award-winning coach, researcher, and author. He is the editor of the eight volume Wiley Blackwell Series on Industrial Psychology. Marshall Goldsmith, PhD, is a celebrated executive and leadership coach and author of the New York Times Bestsellers MOJO, What Got You Here Won’t Get You There, and Triggers.

• Foreword: A CEO’s Journey through Coaching xAicha Evans with Mark ThompsonAcknowledgments xiiAbout the Editors xiiiIntroduction xvPart I Self-Insight 11 Great Leaders Are Confident, Connected, Committed, and Courageous 3Peter Bregman2 Six Interconnected Perspectives for Coaching 6Philippe Rosinski3 Dealing with Your Demons as a Startup Founder 10Alisa Cohn4 Crafting a Grow-Forward Development Pathway 12Didem Tekay5 In Pursuit of Identity and Inclusion 15Priscilla Gill6 Making the Most of Feedback 19Scott Eblin7 A Proven Technique to Ensure Your Leadership Measures Up 21Lisa Ann EdwardsPart II Communication Skills 258 The Highs and Lows of Communication 27Hortense Le Gentil9 How to Develop the Authentic Leader in You 29Nicole Heimann10 The Culturally Fluent Leader: When Leading Across Differences, Your Style May Need to Change 32Jane HyunPart III Interpersonal Relationships 3511 The Five Basic Needs of Employees. How Leaders Can Recognize and Use Them 37Christopher Rauen12 Steve: The Smartest Guy in the Room 40Philippe Grall13 How Powerful Leaders Create Safety: View from Both Sides of the Desk 43Carol Kauffman14 How “Face” Can Help You Manage Up 46Maya Hu-Chan15 “The Payoff from Listening” 49Frank Wagner16 The Necessary Reckoning of Corporate America 52Terry JacksonPart IV Emotional Intelligence 5517 Managing Our Out of Control Feelings 57Jonathan Passmore18 How to Deal with Deeper, Coaching-Resistant Behaviors 60Ron Carucci19 Coaching for Conflict Management 63Gary Wang20 The Cavalry Isn’t Coming 66Caroline StokesPart V Empowering Others / Delegation 6921 The Importance of Leadership Agility 71Brenda Bence22 Coaching Perfectionists 74Sally Helgesen23 Coaching an Executive Client Out of Micromanagement 77Tom Kolditz24 Establishing Overwhelming Presence as a Managing Director 79Takahiro Honda25 Letting Go: One Founder’s Journey From Doing to Dreaming 83Magdalena Nowicka MookPart VI Coaching Others 8726 Motivating Others to Learn and Change 89Richard E. Boyatzis27 The Leader as Coach 92Lance Secretan28 The Five Most Important Qualities in Coaching Your Employees: Anywhere in the World 96Howard J. Morgan & Ben Croft29 The S Curve of Learning 99Whitney JohnsonPart VII Managing Change 10330 Leading in Times of Change 105Atchara Juicharern31 Coaching the Team Leader 108Peter Hawkins32 Coaching and Culture Transformation for Sustainable Results 111Peter Chee & Aaron Ngui33 Agile Servant Leadership Is Not Fluffy 114Jennifer Paylor34 Leading Teams through Crisis 117Karen Yanqun Wu35 Letting Go of Certainty 121David ClutterbuckPart VIII Transition Management 12536 Your First Hundred Days 127Abdallah Aljurf37 Managing Self Doubt After a Promotion 130Nihar Chhaya38 Self as Leader 133Pamela McLean39 Executive Transition 136Cathleen WuPart IX Execution 13940 Objectives and Key Results 141Patti P. Phillips41 Identifying and Approaching Different Types of Problems 145Nankhonde Kasonde-van den Broek42 A Leader’s Courage for a Team’s Success 148Oleg Konovalov43 The Pause for Progress 151Bill Carrier44 There Is No Such Thing as Work/Life Balance 154Brian O. Underhill45 The Leadership Success Definition Should Include Impact (and Maybe ROI) 157Jack J. PhillipsPart X Career Development 16146 From C-Suite to CEO: How to Get Promoted & Survive the Leap 163Mark C. Thompson47 Personal Leadership Brand: How to Take Control of How You “Show Up’’ 166Mongezi C. Makhalima48 Decision-Making – Cutting Through the Fog of Shoulds and Fears 169Marcia Reynolds49 Future-Proof Yourself for Complex, Disruptive Times: Learning Faster Than the Pace of Change 172David B. Peterson50 How to Select a Coach 175CB Bowman-OttomanelliFurther Resources 179Your Personal Board of Directors: Contributor Biographies 180Index 197