New Normal in IT

GREGORY S. SMITH is Chief Information Officer for a Maryland-based organization. He has 30 years of experience managing complex IT and business systems at organizations including the Pew Charitable Trusts and the World Wildlife Fund. He also serves as an Adjunct Professor at Georgetown University, graduate programs, where he leverages his 20 years of higher education teaching experience to train the next generation of IT and business leaders.

• Preface xiiiAcknowledgments xvAbout The Author xviiPart I—The Postpandemic New Normal 1Chapter 1 Lasting Business Impacts and Resource Sourcing After a Global Pandemic 3Introduction 3Impacts from Covid-19 on Businesses and Organizations 5Impacts in Academia 6Unemployment Impacts in the United States and Around the Globe 14Some Bright Spots During the Pandemic 17Impacts on Consultants and Organizations Sourcing Strategy 22Lessons Learned 29Things I’ve Done in My Career to Prepare 32Recommendations and Predictions 33Notes 37Chapter 2 The Shrinking Office of the Future: Cloud and Mobile Dominate 41Corporate Footprint During the Pandemic 41The Corporate Office of the Future 44IT Infrastructure and Telecommunications 56Cloud and Mobile Will Dominate Post Pandemic 64Things I’ve Done in My Career to Prepare 66Recommendations and Predictions 66Notes 70Chapter 3 Voice Systems and Collaboration in the New Hybrid Office Environment 73Voice Systems 73Collaboration Tools 80Things I’ve Done in My Career to Prepare 86Recommendations and Predictions 87Notes 90Part II—Risk Mitigation and Disaster Recovery Is Your New Friend 93Chapter 4 Never Be Unprepared for a Pandemic Again: Business Continuity and IT Disaster Recovery Going Forward 95Business Continuity and IT Disaster Recovery: Defined and Purpose 96Technologies to Scan and Reduce Covid Risks in the Workplace 99Business Continuity and IT Disaster Recovery Failures During the Height of the Covid-19Pandemic 101Business Continuity Going Forward – Remote Staff Where Possible but It Varies Greatly by Sector 110IT DR Going Forward – Remote Staff, Co-lo, and Cloud-based IT Solutions 112Things I’ve Done in My Career to Prepare 119Recommendations and Predictions 121Notes 124Chapter 5 It Security For Corporate Resilience 127The State of IT Security Today 127IT Security Going Forward 138The State of IT Security Standards and Frameworks 140Managed Detection and Response (On-premise Network, Endpoint, Cloud) 142Managed Risk 144Securing Email 145Privileged Access Management (PAM) 146SIEM versus SOCaaS versus MDR? 147CIO Security Best Practices 148Things I’ve Done in My Career to Prepare 153Recommendations and Predictions 155Notes 157Part III—IT Governance to Performance Management 161Chapter 6 IT Governance: Keep It Simple 163IT Governance Defined and Purpose 163IT Governance – Frameworks and Methodologies 167IT Governance Myths 174Best-Practice IT Governance Today 178Things I’ve Done in My Career to Prepare 187Recommendations and Predictions 195Notes 199Chapter 7 Key Performance Indicators for the New Normal 201KPI Defined 201Common KPIs Pre-Covid-19 202Updated KPIs Influenced by the Pandemic 205Things I’ve Done in My Career to Prepare 213Recommendations and Predictions 214Notes 216Chapter 8 Updated Research and CIO Priorities 217Updated Research 217Reflections on the Global Pandemic 231CIO Priorities Going Forward 235Recommendations and Predictions 241Notes 246Index 251