Dennis Nickson is Head of the Department of Human Resource Management, University of Strathclyde, UK.

• Chapter 1 Human resource management and the tourism and hospitality industry: an introduction; Chapter 2 International human resource management; Chapter 3 Organizational culture; Chapter 4 Labour markets; Chapter 5 Recruitment and selection; Chapter 6 Equal opportunities and managing diversity; Chapter 7 Human resource development; Chapter 8 Performance management and performance appraisal; Chapter 9 Reward strategies in the tourism and hospitality industry; Chapter 10 Employee relations, involvement and participation; Chapter 11 Employee well-being, welfare, health and safety in the workplace; Chapter 12 Grievance and disciplinary procedures; Chapter 13 Human resource management in the events industry;

Dennis Nickson is Head of the Department of Human Resource Management, University of Strathclyde, UK.

• Chapter 1 Human resource management and the tourism and hospitality industry: an introduction; Chapter 2 International human resource management; Chapter 3 Organizational culture; Chapter 4 Labour markets; Chapter 5 Recruitment and selection; Chapter 6 Equal opportunities and managing diversity; Chapter 7 Human resource development; Chapter 8 Performance management and performance appraisal; Chapter 9 Reward strategies in the tourism and hospitality industry; Chapter 10 Employee relations, involvement and participation; Chapter 11 Employee well-being, welfare, health and safety in the workplace; Chapter 12 Grievance and disciplinary procedures; Chapter 13 Human resource management in the events industry;

Dennis Nickson is Head of the Department of Human Resource Management, University of Strathclyde, UK.

• Chapter 1 Human resource management and the tourism and hospitality industry: an introduction; Chapter 2 International human resource management; Chapter 3 Organizational culture; Chapter 4 Labour markets; Chapter 5 Recruitment and selection; Chapter 6 Equal opportunities and managing diversity; Chapter 7 Human resource development; Chapter 8 Performance management and performance appraisal; Chapter 9 Reward strategies in the tourism and hospitality industry; Chapter 10 Employee relations, involvement and participation; Chapter 11 Employee well-being, welfare, health and safety in the workplace; Chapter 12 Grievance and disciplinary procedures; Chapter 13 Human resource management in the events industry;