Ray Tricker (MSc, IEng, CQP-FCQI, FIET, FCMI, FIRSE) is currently working as the Senior Management Consultant for Herne European Consultancy Ltd – a company specialising in offering organisations access to a range of highly skilled and specialist consultants to help these companies enhance their business performance.

‘Ray’s practical and easy to use book is full of helpful illustrations, hints, advice and a fully customizable example Quality Management System. This guide saves the small business owner valuable time and money. Excellent!’ - D.M. Belair, CAO, Kawartha Controls‘There are many ISO 9001:2015 books out there but this book by Ray is the one for quick, simple and to the point explanations that a non ISO specialist can understand and implement. Even better is the fact that this book is generic and there are forms and templates that you can download to enable you to create the entire ISO 9001:2015 Quality Management System yourself, no matter what business you’re in. This book is invaluable in helping you understand and create all aspects of the ISO 9001 QMS. I have absolutely no hesitation in recommending this book for any business or person wanting to take up the challenge to understand and create their own ISO 9001:2015 QMS.’ - Szilvia Parkinson, Plantastic Rail UK Ltd.

• 1. What Is The Importance Of Quality To Small Businesses? 2. What Is The Background To ISO 9000? 3. The Process Approach 4. What Is a Quality Management System 5. The Structure of ISO 9001:2008 6. Example Quality Management System 7. Self-Assessment 8. What Are The Costs Involved In An Organisation Obtaining Registration To This Standard?

Ray Tricker (MSc, IEng, CQP-FCQI, FIET, FCMI, FIRSE) is currently working as the Senior Management Consultant for Herne European Consultancy Ltd – a company specialising in offering organisations access to a range of highly skilled and specialist consultants to help these companies enhance their business performance.

‘Ray’s practical and easy to use book is full of helpful illustrations, hints, advice and a fully customizable example Quality Management System. This guide saves the small business owner valuable time and money. Excellent!’ - D.M. Belair, CAO, Kawartha Controls‘There are many ISO 9001:2015 books out there but this book by Ray is the one for quick, simple and to the point explanations that a non ISO specialist can understand and implement. Even better is the fact that this book is generic and there are forms and templates that you can download to enable you to create the entire ISO 9001:2015 Quality Management System yourself, no matter what business you’re in. This book is invaluable in helping you understand and create all aspects of the ISO 9001 QMS. I have absolutely no hesitation in recommending this book for any business or person wanting to take up the challenge to understand and create their own ISO 9001:2015 QMS.’ - Szilvia Parkinson, Plantastic Rail UK Ltd.

• 1. What Is The Importance Of Quality To Small Businesses? 2. What Is The Background To ISO 9000? 3. The Process Approach 4. What Is a Quality Management System 5. The Structure of ISO 9001:2008 6. Example Quality Management System 7. Self-Assessment 8. What Are The Costs Involved In An Organisation Obtaining Registration To This Standard?

Ray Tricker (MSc, IEng, CQP-FCQI, FIET, FCMI, FIRSE) is currently working as the Senior Management Consultant for Herne European Consultancy Ltd – a company specialising in offering organisations access to a range of highly skilled and specialist consultants to help these companies enhance their business performance.

‘Ray’s practical and easy to use book is full of helpful illustrations, hints, advice and a fully customizable example Quality Management System. This guide saves the small business owner valuable time and money. Excellent!’ - D.M. Belair, CAO, Kawartha Controls‘There are many ISO 9001:2015 books out there but this book by Ray is the one for quick, simple and to the point explanations that a non ISO specialist can understand and implement. Even better is the fact that this book is generic and there are forms and templates that you can download to enable you to create the entire ISO 9001:2015 Quality Management System yourself, no matter what business you’re in. This book is invaluable in helping you understand and create all aspects of the ISO 9001 QMS. I have absolutely no hesitation in recommending this book for any business or person wanting to take up the challenge to understand and create their own ISO 9001:2015 QMS.’ - Szilvia Parkinson, Plantastic Rail UK Ltd.

• 1. What Is The Importance Of Quality To Small Businesses? 2. What Is The Background To ISO 9000? 3. The Process Approach 4. What Is a Quality Management System 5. The Structure of ISO 9001:2008 6. Example Quality Management System 7. Self-Assessment 8. What Are The Costs Involved In An Organisation Obtaining Registration To This Standard?