Fundamentals of Total Quality Management

AvJens J. Dahlgaard,Ghopal K. Kanji

Inbunden, Engelska, 2016

2 541 kr

Beställningsvara. Skickas inom 10-15 vardagar. Fri frakt över 249 kr.

Fler format och utgåvor

Häftad

1 848 kr

E-bok

2 181 kr

E-bok

2 181 kr

Beskrivning

The principles of Total Quality Management have proven to be invaluable to organisations in all sectors of business and commerce and to the individuals they comprise. Indeed many organisations have discovered the relationship between quality and profitability. Now, more than ever, it is important to develop a quality strategy by adopting the principles of TQM.This important text provides a solid framework for understanding the basic concepts of TQM. It comprises three interlinked modules - fundamentals of TQM, methods of TQM and process management and improvement - and provides an integrated approach to this increasingly important business strategy.Fundamentals of Total Quality Management is vital reading for students doing MBAs, and those on MSc courses in business studies and engineering featuring TQM models, as well as practitioners in quality management and control.

Produktinformation

Utgivningsdatum:2016-05-11
Mått:156 x 234 x 25 mm
Vikt:453 g
Format:Inbunden
Språk:Engelska
Antal sidor:388
Förlag:Taylor & Francis Ltd
ISBN:9781138146662

Utforska kategorier

Projektledning inom Ekonomi och Ledarskap

Mer om författaren

Jens J. Dahlgaard, Ghopal K. Kanji, Kai Kristensen

Innehållsförteckning

Part 1: Fundamentals of Total Quality Management 1. Introduction 2. Historical Evolution of TQM 3. Some Definitions of Quality 4. Philosophy, Principles and Concepts of TQM 5. Quality Management Systems and Standardization 6. The European Quality Award Part 2: Methods of Total Quality Management 7. Tools for the Quality Journey 8. Some New Management Techniques 9. Measurement of Quality: An introduction 10. Measurement of Customer Satisfaction 11. Measurement of Employee Satisfaction 12. Quality Checkpoints and Quality Control Points 13. Quality Measurement in Product Development 14. Quality Costing 15. Benchmarking Part 3: Process Management and Improvement 16. Leadership, Policy Deployment and Quality Motivation 17. Implementation Process 18. Quality Culture and Learning 19. Case studies and Appendices

Mer från samma författare

KEY CHALLENGES AND OPPORTUNITIES FOR QUALITY, SUSTAINABILITY AND INNOVATION IN THE FOURTH INDUSTRIAL REVOLUTION: QUALITY AND SERVICE MANAGEMENT IN THE FOURTH INDUSTRIAL REVOLUTION - SUSTAINABILITY AND VALUE CO-CREATION

Dahlgaard-Park Su Mi, Su Mi Dahlgaard-Park, Jens J Dahlgaard

Inbunden, 2021

2 238 kr

Du kanske också är intresserad av

10% rabatt på allt

Exit Adventskalender - Julens magi (SE)

Exit

499 kr