Performance Management in the 21st Century

"Before I was twenty pages into Performance Management in the 21st Century I knew it would not be a transient title on my shelves. The author's ratiocinations are pointed, his warnings are powerful, his examples are poignant; I endorse them wholeheartedly. I keep his book on hand for reference and inspiration."--Earl H. Roberts, on TaleWins.comPromo Copy"In 21st Century Performance Management, Norman Jones details why we must embrace humanistic management values to preserve productivity. In part a history of the developing science of motivation, every manager, union leader, teacher and head of household will benefit from Dr. Jones's pragmatic, compelling mandate."-Jim Tunney, Ed.D., author of Impartial Judgment: The Dean of NFL Referees Calls Pro Football the Way He Sees It, and co-author of Chicken Soup for the Sports Fan's Soul

• The Unseen EnemyConfusing Cause and EffectThe Collective Cop-OutWhere Do We Turn for Help?The Great Missing LinkAmerican Management Has an Identity CrisisA Nation at Risk or Just in Transition?Courage to ChangeBeyond a Shadow of a DoubtTrust, Diplomacy, Honesty and IntegrityThe Spirit KillersHow We Confuse External and Internal MotivationThe Common Misuse of PowerConfronting Can be Risky BusinessHow Listening and Responding are MisunderstoodLearn How to Respond to Feeling, Not the EventEncouragement is the Most Essential Ingredient in All RelationshipsThe Praise-Criticism DilemmaUsing Questions EffectivelyOther Spirit-Killers for Managers to AvoidTop-Down Management: How it Fails BusinessThe Attitude Dilemma in Business -Power or Influence?Special Language and Special Actions Develops WinnersChange the Hierarchy-Change Manager DevelopmentEvery Right to MismanageAmerica Cannot Change its Culture, but it Can Make ChangesFrom Research to Mediocrity or Excellence?Top-Down Management in EducationMisinterpreted Research=Spirit-Killers in EducationMotivation and DisciplineNo Excuses!The Vicious CircleThe Vicious Circle in Government Affects EducationLaw and Order or Orderliness and Self-DisciplineTeacher Training and School AccountabilityTop-Down Management: Effects on the FamilyThe Hierarchy... Not Just in Business and EducationParticipatory or Non-Participatory Families?Special Language for Preventive ParentingRunning Away... From the HierarchyDo We Manage Young People Into Drugs, Alcohol and Sex?Gangs and CultsSuicideChild AbuseDivorce-Spousal Abuse