Jonathan Silverman, Suzanne Kurtz, Juliet Draper

"… an outstanding resource in which clinicians in any health profession and at any level of experience can find insights to help them advance their communication competence. It offers very specific, practical descriptions of communication techniques and the evidence base in which they are grounded..." —Anthony L. Suchman (in the Foreword) "The importance of this skills-based consultation model cannot be overstressed. The Calgary-Cambridge Guides describe the core skills useful for all learners and teachers in medical sciences, for all levels of education, for specialists as well as for family doctors. These skills are useful in all conditions." —Myriam Deveugele (in the Foreword)

• Introduction 1. Defining what to teach and learn: an overview of the communication skills curriculum 2. Initiating the session 3. Gathering information 4. Providing structure to the interview 5. Building the relationship 6. Explanation and planning 7. Closing the session 8. Relating specific issues to core communication skills