Dr. Douglas J. Fiore has spent the last 17 years in public education working as a teacher, a principal, and a university professor. He is the author of School Community Relations, Introduction to Educational Administration: Standards, Theories, and Practice, and Creating Connections for Better Schools: How Leaders Enhance School Culture. He is co-author with Dr. Todd Whitaker of Dealing with Difficult Parents (And with Parents in Difficult Situations).Doug also has written numerous articles and has been interviewed by several newspaper and magazine reporters covering educational issues throughout the United States. In addition, Doug provides staff development to many school districts, and is a presenter at many state and national conferences for both teachers and administrators.Doug and his wife Lisa live in Midlothian, Virginia, with their three daughters, Meagan, Amy, and Katherine. Dr. Todd Whitaker is a Professor of Educational Leadership at Indiana State University in Terre Haute, Indiana. A former teacher and principal, he is internationally recognized as an inspirational and distinguished speaker.Dr. Whitaker’s work has been published in the areas of teacher leadership, instructional improvement, change, leadership effectiveness, technology, and middle level practices. His books include the number one best seller, What Great Teachers Do Differently, and other best selling titles including Great Quotes for Great Educators, What Great Principals Do Differently, Dealing with Difficult Teachers Motivating & Inspiring Teachers, Dealing with Difficult Parents, Feeling Great!, and Teaching Matters.Todd and his wife Beth are the parents of Katherine, Madeline, and Harrison.

• The Keyword Is Quality; Chapter 1 Who Moved My Teacher?; Chapter 2 Irreplaceable Parts; Chapter 3 Opportunity Costs; Why Teachers Leave; Chapter 4 From the Mouths of Teachers; Chapter 5 Are We Talking about the Great Ones?; Creating, Fostering, and Sustaining Quality; Chapter 6 Building a Quality Culture; Chapter 7 Making Teaching Rewarding; Chapter 8 Keeping the Great Ones Motivated; Adding Quality; Chapter 9 Adding Quality—Expanding Our Pool; Chapter 10 Finding and Choosing the Best; Chapter 11 Inducting New Teachers; The Impact of Other Stakeholders; Chapter 12 Supporting Teachers in Parent Interactions; Chapter 13 Nurturing Student—Teacher Relationships; Chapter 14 Building a Family Atmosphere through Purposeful Mentoring; Chapter 15 Teaching: The Most Important Profession;