Right First Time

Frank Price's insights into organizational behaviour have helped hundreds of companies towards higher performance. He has published over 100 stories and articles and is the author of Right Every Time and Loving Work also published by Gower.

'Bringing humour and colour into a general management text is difficult enough ... and to do it in a treatise on quality control sounds impossible. Yet this is just what Frank Price has achieved in this brilliant book.' Management News 'He has sugar-coated the pill of quality control to such effect that the reader is able to take the complexities of normal distributions, standard deviations, boundaries of capability, and all the jargon of the subject in his stride.' Quality Assurance News '... challenging, often hilarious but always instructive ... a nuts and bolts scrutiny of production process at the heart of quality control.' Director 'Frank Price's work is a must for anyone who wants to take quality management seriously.' Purchasing '... an excellent book for the manager who wishes to improve the quality and reliability of his product.' Operations Management '... not only informative, but entertaining. He is a natural storyteller and his tales hit hard. Frank Price understands quality control, and any reader of this remarkable book will understand as well.' Production Management and Control

• Contents: Foreword; Part I Quality and the Manufacturing Process: The role of quality; CAN we make it OK?; ARE we making it OK?; HAVE we made it OK?; COULD we make it better?; The quest for quality. Part II Quality and People: Outsiders; Insiders; Making quality happen; Where there's a Will ...; Appendix of standard procedures; Sources of further information; Glossary; Index.