Appraisal

Clive Fletcher is Professor Emeritus in Occupational Psychology at Goldsmiths, University of London, UK. He has authored more than 200 books, articles and conference papers on appraisal and assessment, and has been a consultant on appraisal to a wide range of organisations in both the public and private sectors.Richard Williams has had a career that has spanned the academic world and the public sector as an occupational psychologist. Previous posts include Programme Director for MSc courses in the Department of Organizational Psychology at Birkbeck, University of London and Chief Occupational Psychologist in a UK Government department.

‘Performance appraisal has been criticised in recent years, but this book, based on an objective review of the evidence, reminds us of the adage that there is probably nothing better than a well-designed system, but definitely nothing worse than a poorly designed one.’ - Paul Sparrow, Director, Centre for Performance-Led HR and Professor, Lancaster University, UK‘Performance management has moved from the single practice of performance appraisal to a much broader approach. Fletcher and Williams contribute to a better understanding of these systems and address practical issues that arise in motivating, developing and assessing employee performance in the context of these systems. ’ - Adelien Decramer, Assistant Professor HRM, Ghent University, Belgium

• 1. Appraisal and Its Place in Performance Management 2. The Aims of Appraisal: Organisational and Individual Perspectives 3. Performance 4. Assessing Performance, the Person and the Situation 5. Designing Appraisal Systems 6. Appraising, Identifying and Developing Potential 7. Multi-Level, Multi-Source Feedback for Appraisal and Development 8. Appraisal with Professionals, And Across Different Sectors 9. Cultural Challenges in Applying Performance Appraisal 10. Training, and the Implementation and Maintenance of Appraisal 11. Performance Appraisal: Best Practice, Best Results Appendix A: Job and Work Analysis and Competency Modelling Appendix B: Measures for Evaluating the Effects and Impact of PA