Barbara F. Okun, Ph.D., is a professor of counseling psychology at Northeastern University and a clinical instructor at Harvard Medical School. She is Training Director of the Counseling/School Doctoral program at Northeastern and teaches and supervises clinical courses. The author of numerous books and articles, Dr. Okun also trains mental health professionals internationally. Ricki E. Kantrowitz, Ph.D. is Professor of Psychology at Westfield State College. She has coordinated the college counseling center, school and mental health counseling master's programs, teaches undergraduate and graduate courses and has trained helping para-professionals and professionals nationally and internationally. She was a visiting lecturer for Semester at Sea and a visiting professor at the Centre for International Mental Health, The University of Melbourne. She has participated in Fulbright-Hays seminars in Korea, Hungary, and Morocco. She is a Non-Governmental Organizations Representative for the World Federation for Mental Health at the United Nations. She maintains a diverse clinical practice.

• 1. Introduction. 2. The Helping Relationship. 3. Communication Skills. 4. Stage 1: Building Relationships and Establishing Goals. 5. Helping Theory. 6. Current Theoretical Perspectives. 7. Introduction to Strategies. 8. Stage 2: Applying Strategies. 9. Crisis Theory and Intervention. 10. Issues Affecting Helping. Appendix A. Observer's Guide to Rating Communication Skills. Appendix B. Sample Psychotherapy Policies. Appendix C. Sample Client Information Sheet. Appendix D. What Is the HIPAA Privacy Rule?

Barbara F. Okun, Ph.D., is a professor of counseling psychology at Northeastern University and a clinical instructor at Harvard Medical School. She is Training Director of the Counseling/School Doctoral program at Northeastern and teaches and supervises clinical courses. The author of numerous books and articles, Dr. Okun also trains mental health professionals internationally. Ricki E. Kantrowitz, Ph.D. is Professor of Psychology at Westfield State College. She has coordinated the college counseling center, school and mental health counseling master's programs, teaches undergraduate and graduate courses and has trained helping para-professionals and professionals nationally and internationally. She was a visiting lecturer for Semester at Sea and a visiting professor at the Centre for International Mental Health, The University of Melbourne. She has participated in Fulbright-Hays seminars in Korea, Hungary, and Morocco. She is a Non-Governmental Organizations Representative for the World Federation for Mental Health at the United Nations. She maintains a diverse clinical practice.

• 1. Introduction. 2. The Helping Relationship. 3. Communication Skills. 4. Stage 1: Building Relationships and Establishing Goals. 5. Helping Theory. 6. Current Theoretical Perspectives. 7. Introduction to Strategies. 8. Stage 2: Applying Strategies. 9. Crisis Theory and Intervention. 10. Issues Affecting Helping. Appendix A. Observer's Guide to Rating Communication Skills. Appendix B. Sample Psychotherapy Policies. Appendix C. Sample Client Information Sheet. Appendix D. What Is the HIPAA Privacy Rule?