Allen E. Ivey is a distinguished university professor emeritus at the University of Massachusetts, Amherst. A diplomat in counseling psychology, he has presented workshops and keynote lectures with Dr. Mary Bradford Ivey throughout the world. Dr. Ivey is a fellow of the American Psychological Association, the American Counseling Association and the Asian-American Psychological Association. His work in diversity led him to be honored as a multicultural elder at the National Multicultural Conference and Summit. He has written more than forty books and two hundred articles and chapters, and his writing has been translated into twenty languages. Dr. Ivey's undergraduate work was in psychology at Stanford University, which was followed by a Fulbright grant to study social work at the University of Copenhagen in Denmark. His doctorate is from Harvard University. At Colorado State University, he led the first research study video in counseling and therapy, and he is the originator of the microskills approach, foundational to this text. He was first to introduce applied neuroscience and neurobiology to the helping fields. He is the recipient of numerous national and international awards. Mary Bradford Ivey, Ed.D., is a former vice president of Microtraining Associates. She has served as visiting professor at the University of Massachusetts Amherst, the University of Hawai'i at Manoa, and Flinders University in South Australia. She is a retired elementary counselor and a former stress management counselor at Amherst College. Her comprehensive elementary program was named one of the top ten in the nation at the Christa McAuliffe Conference. Dr. Ivey earned her Master of Arts in counseling from the University of Wisconsin and her Doctor of Education in organizational development at the University of Massachusetts Amherst. She is the author or co-author of twenty books (translated into multiple languages) as well as several articles and chapters. A Nationally Certified Counselor (NCC), she has presented workshops and keynote lectures with Dr. Allen Ivey throughout the world. She is also known for her work in promoting and explaining development guidance and counseling in the United States and abroad. She is one of the first fifteen honored fellows of the American Counseling Association and is also a recipient of the American Counseling Association's Ohana Award for her work in multicultural counseling. Carlos P. Zalaquett, Ph.D., is a professor in the Department of Educational Psychology, Counseling and Special Education and coordinates a team of counseling outcome researchers from around the country. He is a former president of the Interamerican Society of Psychology/Sociedad Interamericana de Psicología (SIP) and former president of the Florida Mental Health Counseling Association, the Suncoast Mental Health Counselors Association (SMHCA) and the Florida Behavioral Health Alliance. He currently serves as president of the Pennsylvania Mental Health Counselors Association (PAMHCA). He is also a former faculty and assistant director of research in the Department of Psychology in the Pontificia Universidad Católica de Chile. Dr. Zalaquett is a registered psychologist in Chile and a licensed mental health counselor in the state of Florida. Dr. Zalaquett is an internationally recognized expert on mental health, counseling, psychotherapy, diversity and education, and he has conducted workshops and lectures in eleven countries. He is the author or co-author of more than seventy scholarly publications and five books, including the Spanish version of Basic Attending Skills. He has received many awards, such as the USF Latinos Association's Faculty of the Year, the Tampa Hispanic Heritage's Man of Education Award, the SMHCA Emeritus Award, and the Award for Internationalization of the VIII Congreso Regional de la Sociedad Interamericana de Psicología (CR-SIP) 2022. His current research focuses on therapeutic outcome. Furthermore, he also uses a neuroscience-based framework to compare brain activity and self-reported decision making. This cutting-edge research integrates mind, brain and body in the exploration of human responses central to counseling and psychotherapy.

• Preface and Introduction.Demystifying the Helping Process.Section I: THE FOUNDATIONS OF COUNSELING AND PSYCHOTHERAPY.1. Intentional Interviewing, Counseling, and Psychotherapy.2. Ethics, Multicultural Competence, Positive Psychology, and Therapeutic Lifestyle Changes.3. Attending Behavior and Empathy Skills.4. Observation Skills.Section II: THE BASIC LISTENING SEQUENCE: HOW TO ORGANIZE A SESSION.5. Questions: Opening Communication.6. Encouraging, Paraphrasing, and Summarizing: Active Listening and Cognition.7. Observing and Reflecting Feelings: The Heart of Empathic Understanding.8. How to Conduct a Five-Stage Counseling Session Using Only Listening Skills.Section III: FOCUSING AND EMPATHIC CONFRONTATION: NEUROSCIENCE, MEMORY, AND THE INFLUENCING SKILLS.9. Focusing the Counseling Session: Contextualizing and Broadening the Story.10. Empathic Confrontation and the Creative New: Identifying and Challenging Client Conflict. Section IV: INTERPERSONAL INFLUENCING SKILLS FOR CREATIVE CHANGE.11. Reflection of Meaning and Interpretation/Reframing: Helping Clients Restory Their Lives.12. Action Skills for Building Resilience and Managing Stress: Self-Disclosure, Feedback, Logical Consequences, Directives/Instruction, and Psychoeducation.Section V: SKILL INTEGRATION, THEORY INTO PRACTICE, AND DETERMINING PERSONAL STYLE.13. Counseling Theory and Practice: How to Integrate the Microskills Approach with Multiple Approaches.14. Skill Integration and Determining Personal Style.Appendix I: The Ivey Taxonomy: Definitions of the Microskills and Strategies with Anticipated Client Response.Appendix II: Ethics.Appendix III: The Family Genogram.Appendix IV: Counseling, Neuroscience/Neurobiology, and Microskills.

Allen E. Ivey is a distinguished university professor emeritus at the University of Massachusetts, Amherst. A diplomat in counseling psychology, he has presented workshops and keynote lectures with Dr. Mary Bradford Ivey throughout the world. Dr. Ivey is a fellow of the American Psychological Association, the American Counseling Association and the Asian-American Psychological Association. His work in diversity led him to be honored as a multicultural elder at the National Multicultural Conference and Summit. He has written more than forty books and two hundred articles and chapters, and his writing has been translated into twenty languages. Dr. Ivey's undergraduate work was in psychology at Stanford University, which was followed by a Fulbright grant to study social work at the University of Copenhagen in Denmark. His doctorate is from Harvard University. At Colorado State University, he led the first research study video in counseling and therapy, and he is the originator of the microskills approach, foundational to this text. He was first to introduce applied neuroscience and neurobiology to the helping fields. He is the recipient of numerous national and international awards. Mary Bradford Ivey, Ed.D., is a former vice president of Microtraining Associates. She has served as visiting professor at the University of Massachusetts Amherst, the University of Hawai'i at Manoa, and Flinders University in South Australia. She is a retired elementary counselor and a former stress management counselor at Amherst College. Her comprehensive elementary program was named one of the top ten in the nation at the Christa McAuliffe Conference. Dr. Ivey earned her Master of Arts in counseling from the University of Wisconsin and her Doctor of Education in organizational development at the University of Massachusetts Amherst. She is the author or co-author of twenty books (translated into multiple languages) as well as several articles and chapters. A Nationally Certified Counselor (NCC), she has presented workshops and keynote lectures with Dr. Allen Ivey throughout the world. She is also known for her work in promoting and explaining development guidance and counseling in the United States and abroad. She is one of the first fifteen honored fellows of the American Counseling Association and is also a recipient of the American Counseling Association's Ohana Award for her work in multicultural counseling. Carlos P. Zalaquett, Ph.D., is a professor in the Department of Educational Psychology, Counseling and Special Education and coordinates a team of counseling outcome researchers from around the country. He is a former president of the Interamerican Society of Psychology/Sociedad Interamericana de Psicología (SIP) and former president of the Florida Mental Health Counseling Association, the Suncoast Mental Health Counselors Association (SMHCA) and the Florida Behavioral Health Alliance. He currently serves as president of the Pennsylvania Mental Health Counselors Association (PAMHCA). He is also a former faculty and assistant director of research in the Department of Psychology in the Pontificia Universidad Católica de Chile. Dr. Zalaquett is a registered psychologist in Chile and a licensed mental health counselor in the state of Florida. Dr. Zalaquett is an internationally recognized expert on mental health, counseling, psychotherapy, diversity and education, and he has conducted workshops and lectures in eleven countries. He is the author or co-author of more than seventy scholarly publications and five books, including the Spanish version of Basic Attending Skills. He has received many awards, such as the USF Latinos Association's Faculty of the Year, the Tampa Hispanic Heritage's Man of Education Award, the SMHCA Emeritus Award, and the Award for Internationalization of the VIII Congreso Regional de la Sociedad Interamericana de Psicología (CR-SIP) 2022. His current research focuses on therapeutic outcome. Furthermore, he also uses a neuroscience-based framework to compare brain activity and self-reported decision making. This cutting-edge research integrates mind, brain and body in the exploration of human responses central to counseling and psychotherapy.

• Preface and Introduction.Demystifying the Helping Process.Section I: THE FOUNDATIONS OF COUNSELING AND PSYCHOTHERAPY.1. Intentional Interviewing, Counseling, and Psychotherapy.2. Ethics, Multicultural Competence, Positive Psychology, and Therapeutic Lifestyle Changes.3. Attending Behavior and Empathy Skills.4. Observation Skills.Section II: THE BASIC LISTENING SEQUENCE: HOW TO ORGANIZE A SESSION.5. Questions: Opening Communication.6. Encouraging, Paraphrasing, and Summarizing: Active Listening and Cognition.7. Observing and Reflecting Feelings: The Heart of Empathic Understanding.8. How to Conduct a Five-Stage Counseling Session Using Only Listening Skills.Section III: FOCUSING AND EMPATHIC CONFRONTATION: NEUROSCIENCE, MEMORY, AND THE INFLUENCING SKILLS.9. Focusing the Counseling Session: Contextualizing and Broadening the Story.10. Empathic Confrontation and the Creative New: Identifying and Challenging Client Conflict. Section IV: INTERPERSONAL INFLUENCING SKILLS FOR CREATIVE CHANGE.11. Reflection of Meaning and Interpretation/Reframing: Helping Clients Restory Their Lives.12. Action Skills for Building Resilience and Managing Stress: Self-Disclosure, Feedback, Logical Consequences, Directives/Instruction, and Psychoeducation.Section V: SKILL INTEGRATION, THEORY INTO PRACTICE, AND DETERMINING PERSONAL STYLE.13. Counseling Theory and Practice: How to Integrate the Microskills Approach with Multiple Approaches.14. Skill Integration and Determining Personal Style.Appendix I: The Ivey Taxonomy: Definitions of the Microskills and Strategies with Anticipated Client Response.Appendix II: Ethics.Appendix III: The Family Genogram.Appendix IV: Counseling, Neuroscience/Neurobiology, and Microskills.

Allen E. Ivey is a distinguished university professor emeritus at the University of Massachusetts, Amherst. A diplomat in counseling psychology, he has presented workshops and keynote lectures with Dr. Mary Bradford Ivey throughout the world. Dr. Ivey is a fellow of the American Psychological Association, the American Counseling Association and the Asian-American Psychological Association. His work in diversity led him to be honored as a multicultural elder at the National Multicultural Conference and Summit. He has written more than forty books and two hundred articles and chapters, and his writing has been translated into twenty languages. Dr. Ivey's undergraduate work was in psychology at Stanford University, which was followed by a Fulbright grant to study social work at the University of Copenhagen in Denmark. His doctorate is from Harvard University. At Colorado State University, he led the first research study video in counseling and therapy, and he is the originator of the microskills approach, foundational to this text. He was first to introduce applied neuroscience and neurobiology to the helping fields. He is the recipient of numerous national and international awards. Mary Bradford Ivey, Ed.D., is a former vice president of Microtraining Associates. She has served as visiting professor at the University of Massachusetts Amherst, the University of Hawai'i at Manoa, and Flinders University in South Australia. She is a retired elementary counselor and a former stress management counselor at Amherst College. Her comprehensive elementary program was named one of the top ten in the nation at the Christa McAuliffe Conference. Dr. Ivey earned her Master of Arts in counseling from the University of Wisconsin and her Doctor of Education in organizational development at the University of Massachusetts Amherst. She is the author or co-author of twenty books (translated into multiple languages) as well as several articles and chapters. A Nationally Certified Counselor (NCC), she has presented workshops and keynote lectures with Dr. Allen Ivey throughout the world. She is also known for her work in promoting and explaining development guidance and counseling in the United States and abroad. She is one of the first fifteen honored fellows of the American Counseling Association and is also a recipient of the American Counseling Association's Ohana Award for her work in multicultural counseling. Carlos P. Zalaquett, Ph.D., is a professor in the Department of Educational Psychology, Counseling and Special Education and coordinates a team of counseling outcome researchers from around the country. He is a former president of the Interamerican Society of Psychology/Sociedad Interamericana de Psicología (SIP) and former president of the Florida Mental Health Counseling Association, the Suncoast Mental Health Counselors Association (SMHCA) and the Florida Behavioral Health Alliance. He currently serves as president of the Pennsylvania Mental Health Counselors Association (PAMHCA). He is also a former faculty and assistant director of research in the Department of Psychology in the Pontificia Universidad Católica de Chile. Dr. Zalaquett is a registered psychologist in Chile and a licensed mental health counselor in the state of Florida. Dr. Zalaquett is an internationally recognized expert on mental health, counseling, psychotherapy, diversity and education, and he has conducted workshops and lectures in eleven countries. He is the author or co-author of more than seventy scholarly publications and five books, including the Spanish version of Basic Attending Skills. He has received many awards, such as the USF Latinos Association's Faculty of the Year, the Tampa Hispanic Heritage's Man of Education Award, the SMHCA Emeritus Award, and the Award for Internationalization of the VIII Congreso Regional de la Sociedad Interamericana de Psicología (CR-SIP) 2022. His current research focuses on therapeutic outcome. Furthermore, he also uses a neuroscience-based framework to compare brain activity and self-reported decision making. This cutting-edge research integrates mind, brain and body in the exploration of human responses central to counseling and psychotherapy.

• Preface and Introduction.Demystifying the Helping Process.Section I: THE FOUNDATIONS OF COUNSELING AND PSYCHOTHERAPY.1. Intentional Interviewing, Counseling, and Psychotherapy.2. Ethics, Multicultural Competence, Positive Psychology, and Therapeutic Lifestyle Changes.3. Attending Behavior and Empathy Skills.4. Observation Skills.Section II: THE BASIC LISTENING SEQUENCE: HOW TO ORGANIZE A SESSION.5. Questions: Opening Communication.6. Encouraging, Paraphrasing, and Summarizing: Active Listening and Cognition.7. Observing and Reflecting Feelings: The Heart of Empathic Understanding.8. How to Conduct a Five-Stage Counseling Session Using Only Listening Skills.Section III: FOCUSING AND EMPATHIC CONFRONTATION: NEUROSCIENCE, MEMORY, AND THE INFLUENCING SKILLS.9. Focusing the Counseling Session: Contextualizing and Broadening the Story.10. Empathic Confrontation and the Creative New: Identifying and Challenging Client Conflict. Section IV: INTERPERSONAL INFLUENCING SKILLS FOR CREATIVE CHANGE.11. Reflection of Meaning and Interpretation/Reframing: Helping Clients Restory Their Lives.12. Action Skills for Building Resilience and Managing Stress: Self-Disclosure, Feedback, Logical Consequences, Directives/Instruction, and Psychoeducation.Section V: SKILL INTEGRATION, THEORY INTO PRACTICE, AND DETERMINING PERSONAL STYLE.13. Counseling Theory and Practice: How to Integrate the Microskills Approach with Multiple Approaches.14. Skill Integration and Determining Personal Style.Appendix I: The Ivey Taxonomy: Definitions of the Microskills and Strategies with Anticipated Client Response.Appendix II: Ethics.Appendix III: The Family Genogram.Appendix IV: Counseling, Neuroscience/Neurobiology, and Microskills.