Excellence in Banking Revisited!

STEVEN I. DAVIS has spent his career in the banking and financial services sector as a senior executive, strategy consultant, author, analyst and teacher. As a banker he set up and led a London-based merchant bank. As consultant, one of his major assignments was to advise the Norwegian Government during the 1990s banking crisis. As author, he has now written ten books on the management of financial institutions.

• Introduction and Background The Excellent Banks Lessons from the Past: Two Turbulent Decades Shaping the Business Model People and their Culture The Leadership Factor Sustaining Revenue Growth Managing Size and Complexity: The Challenge Becomes Acute Execution and Client Service The Profile of Risk How Excellent Banks View the Future Our Own Reflections and Forecasts