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      1. Data och IT
      2. Systemvetenskap och AI

      Managing and Using Information Systems

      A Strategic Approach

      AvKeri E. Pearlson,Carol S. Saunders

      Häftad, Engelska, 2024

      1 785 kr

      Beställningsvara. Skickas inom 5-8 vardagar. Fri frakt över 249 kr.

      Beskrivning

      Provides the knowledge and insights necessary to contribute to the Information Systems decision-making process Managing & Using Information Systems: A Strategic Approach delivers a solid knowledgebase of basic concepts to help MBA students and general business managers alike become informed, competent participants in Information Systems (IS) decisions. Now in its eighth edition, this fully up-to-date textbook explains the fundamental principles and practices required to use and manage information while illustrating how information systems can create or obstruct opportunities — and even propel digital transformations within a wide range of organizations. Drawing from their expertise in both academia and industry, the authors discuss the business and design processes relevant to IS while presenting a basic framework that connects business strategy, IS strategy, and organizational strategy. Step by step, readers are guided through each essential aspect of Information Systems, from fundamental information architecture and infrastructure to cyber security, Artificial Intelligence (AI), business analytics, project management, platform and IS governance, IS sourcing, and more. Detailed chapters contain mini-cases, full-length case studies, discussion topics, review questions, supplemental readings, and topic-specific managerial concerns that provide insights into real-world IS issues. Managing & Using Information Systems: A Strategic Approach, Eighth Edition, is an excellent textbook for advanced undergraduate and MBA-level courses on IS concepts and managerial approaches to leveraging emerging information technologies.

      Produktinformation

      • Utgivningsdatum:2024-01-26
      • Mått:216 x 274 x 15 mm
      • Vikt:726 g
      • Format:Häftad
      • Språk:Engelska
      • Antal sidor:368
      • Upplaga:8
      • Förlag:John Wiley & Sons Inc
      • ISBN:9781394215447

      Utforska kategorier

      • Systemvetenskap och AI inom Data och IT

      Innehållsförteckning

      • Preface vAcknowledgments ixAbout the Authors xiIntroduction 1The Case for Participating in Decisions about Information Systems 3What If a Manager Doesn’t Participate? 6Skills Needed to Participate Effectively in Information Technology Decisions 7Basic Assumptions 8Summary 13Key Terms 14Foundational Readings 141 The Information Systems Strategy Triangle 15Brief Overview of Business Strategy Frameworks 19Why Are Strategic Advantage Models Essential to Planning for Information Systems? 25Brief Overview of Organizational Strategies 25Brief Overview of Information Systems Strategy 26Summary 27Key Terms 28Foundational Readings 29Discussion Questions 29Case Study 1-1 Judo Bank: Business Strategy 30Case Study 1-2 Amazon in 2023 312 Strategic Use of Information Resources 33Evolution of Information Resources 35Information Resources as Strategic Tools 37How Can Information Resources Be Used Strategically? 38Sustaining Competitive Advantage with Information Resources 44Risks 48External Relationships 50Co- creating IT and Business Strategy 51Summary 51Key Terms 52Foundational Readings 52Discussion Questions 53Case Study 2-1 Instacart: Gaining Strategic Advantage During a Pandemic 54Case Study 2-2 Amazon Go: How Far Can It Go? 553 Organizational Strategy and Information Systems 57Information Systems and Organizational Design 59Information Systems and Management Control Systems 65Information Systems and Culture 69Summary 73Key Terms 73Foundational Readings 74Discussion Questions 74Case Study 3-1 [24]7.ai 75Case Study 3-2 Uber’s Use of Algorithmic Management 764 Information Technology and the Design of Work 78Work Design Framework 80What Types of Work Are Impacted by Information Technology 81Where and When Work Is Done and Who Does It 88The Future of Work 94Summary 98Key Terms 98Foundational Reading 98Discussion Questions 99Case Study 4-1 Conducting Bank Examinations Remotely 100Case Study 4-2 Automation at Southern Glazer’s Wine and Spirits LLC 1015 Information Systems and Digital Transformation 103Functional Perspective Versus Business Process Perspective 105Building Agile and Dynamic Business Processes 108Gaining Acceptance for IT- Induced Change to Work 111Digital Transformation 113Techniques for Understanding Business Processes 114Types of Enterprise Systems 115Enterprise System Issues 120Summary 123Key Terms 124Foundational Readings 124Discussion Questions 125Case Study 5-1 Gnosis Freight: Post- COVID Digital Transformation 126Case Study 5-2 Carestream Health 1276 Architecture and Infrastructure 129From Vision to Implementation 131The Leap from Strategy to Architecture to Infrastructure 133Multi- Homing, Virtualization, and Cloud Computing 142Other Managerial Considerations 144Summary 148Key Terms 148Foundational Readings 149Discussion Questions 149Case Study 6-1 Enterprise Architecture at Chubb Industries 150Case Study 6-2 Mohawk Paper 1517 Cybersecurity 153NIST Cybersecurity Framework 154IT Security Governance Framework 156Cyberattacks and How They Occurred 158The Impossibility of 100% Security 162What Should Management Do? 164How Do We Measure How Secure We Are? 169Resiliency or Protection? 171Summary 171Key Terms 172Discussion Questions 172Case Study 7-1 City of Baltimore 173Case Study 7-2 Airline Industry Frequent Flyer Info Data Breach 1748 The Business of Information Technology 175Organizing to Respond to Business: A Maturity Model 177Understanding the IT Organization 178What a Manager Can Expect from the IT Organization 178What the IT Organization Does Not Do 180Chief Information Officer 180Building a Business Case 182IT Portfolio Management 184Valuing IT Investments 185Monitoring IT Investments 187Funding IT Resources 192How Much Does IT Cost? 194Summary 197Key Terms 198Discussion Questions 198Case Study 8-1 Blockchain Adoption Barriers in the Healthcare Industry in Iran 200Case Study 8-2 Air France/KLM Airlines 2019 Information Technology Governance 203IT Governance 204Centralized versus Decentralized Organizational Structures 205Decision Rights and Governance 207Governance Frameworks for Financial Control Decisions 210Platform Governance 212Summary 216Key Terms 216Foundational Reading 217Discussion Questions 217Case Study 9-1 Governance to Keep Deutsche Bahn on Track 218Case Study 9-2 The “MyJohnDeere” Platform 21810 Information Technology Sourcing 220Sourcing Decision Cycle Framework 221Outsourcing in the Broader Context 233Summary 235Key Terms 235Foundational Readings 235Discussion Questions 236Case Study 10-1 Delta: Landing in the Cloud 237Case Study 10-2 O2 and RPA 23811 Managing IT Projects 240What Defines a Project? 242What Is Project Management? 243Project Elements 245IT Projects 248IT Project Development Methodologies and Approaches 249Managing IT Project Risk 255Gauging Success 259Summary 260Key Terms 261Foundational Readings 261Discussion Questions 261Case Study 11-1 Digital Transformation of Insurance Claim Management 263Case Study 11-2 A Tale of Two Scrum Projects at Dutch Railways (Nederlandse Spoorwegen) 26512 Business Intelligence, Artificial Intelligence, Knowledge Management, and Analytics 268Knowledge Management 269Business Analytics and Business Intelligence 275Competing with Business Analytics 276Components of Business Analytics 277Big Data and the Internet of Things 282Artificial Intelligence, Machine Learning, and Deep Learning 285Summary 287Key Terms 288Foundational Readings 288Discussion Questions 289Case Study 12-1 Netflix: Analytics Now, AI Later? 290Case Study 12-2 Nest and the Internet of Things (IoT) 29113 Privacy, Ethical, and Societal Considerations for Information Management 292What Is Expected of Management? 293Responsible Computing 294Corporate Social Responsibility 296PAPA: Privacy, Accuracy, Property, and Accessibility 300AI, Business, and Society 307Green Computing 309Summary 310Key Terms 311Foundational Reading 311Discussion Questions 311Case Study 13-1 A TikTok Challenge To TikTok Itself 312Case Study 13-2 Ethical Decision Making 314Glossary G- 1Index I- 1
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