Blackwell Encyclopedia of Management, Operations Management

* This new edition contains over 250 fully updated entries in operations management; * All bibliographies have been significantly up-dated and extended; * Features 93 new entries across a wide range of areas, including: service, strategy, technology and innovation; * Expands on core entries such as the newsvendor model; * Contains entries from 31 new, worldwide authors, featuring more than 50 international contributors in total.